cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shipping Error

What's the easiest way to correct an item that was shipped to the wrong address. More so, I accidently put the wrong label on two packages. So, each buyer got the other's item.

 

Please tell me I'm not the first to do this! Help!!

Message 1 of 3
latest reply
2 REPLIES 2

Shipping Error

1. Have them both make a return request for item not as described and you pay for return label and refund upon return and let it go at that and relist.

 

2. You can have each buyer ship the orders to each other, reimbursing them for the postage, but be ready to risk one buyer going rouge not doing what they supposed to do, getting both their item and the other party’s item so you’ll have to refund in full the buyer who was accommodating.

Message 2 of 3
latest reply

Shipping Error

And 3. Change up your order processing so this does not happen again. Errors cost money and seller demerits.

Message 3 of 3
latest reply