Seller refunded now wants return, but won't send me a proper shipping label. What to do?

[annabauer111867]

I bought a ring for over $200, when i recieved it it was a smaller carat weight than described. I opened a case for return and the seller did not get back to me in 7 days so I asked ebay to step in. During the last day they had before the case was forfeited in my favor they responded by giving a full refund. Ebay closed the case. 

I figured they didnt want the item back. Then a few days later they are messaging me with instructions to return the item on my dime. I said they need to send a prepaid label. They send me a prepaid fedex ground. I do not have a fedex store near me and Im not willing to travel to return this item. I asked them for a usps or ups label instead and they said they dont do that and sorry for the inconvenience. 

So what do I do? They're making it difficult for me to return their item. Do I have to pay for a usps label myself? Do I keep the item? I've never been in this situation. What's the protocol here? 

[chrysylys]

---

@annabauer111867 wrote:

The point is that I dont have to return the item at all because ... 

---

You're making this  a lot more difficult than it needs to be.  My FedEx locations are mile apart, but in areas that I go to (or can go to) during my other errands.  I would have found a way to get to one by now.  Many local businesses will take packages in if they normally get FedEx deliveries.  Check with a nearby store or office.

If all else fails, pay for USPS postage.

[snowandsmoke]

---

@annabauer111867 wrote:

The point is that I dont have to return the item at all because  the seller dropped the ball by not responding so eBay issued the refund and closed the case. 

So the seller messaged wanting the item back.  I'm working with them because  I'm the nice one, they aren't doing me any favors. And considering they have no leg to stand on youd think they'd send a label that will work for me (anything other than fedex) to get their item back. If I were in their shoes I'd be doing anything possible to keep the buyer happy and get my item back because they arent required to return it.

But instead they're telling me that they're sorry for the inconvenience but fedex ground is all they'll provide. So I guess I'm sorry for their inconvenience too because I will not go out of my way or spend my own money to get them back their not as described item.

I will send them one more message and they can either produce a usps label or I'll assume its not important to them and wash my hands of the matter. 

---

To me it sounds like you had no intention of returning after it was refunded and are making excuses to justify that. There is no need to justify, your obligation to return ended when the refund was issued. 

If your consince is bothering you call for a pickup, drop it in a box (trust me, it will eventually go back to the seller once it hits a FedEx hub and gets sorted).

[chrysylys]

---

@snowandsmoke wrote:

To me it sounds like you had no intention of returning after it was refunded and are making excuses to justify that.

---

I was trying not to be as direct, but ....

[annabauer111867 · Accepted solution]

There is no need for the nasty comments. I have already said I would message them one more time. If that doesn't pan out I'll toss it in a drop box. Im not trying to rip anyone off. If I was I wouldn't have started the thread in the first place, speaking of which I'm not sure how to turn it off or end it if thats even possible. I just wanted to make sure I wasn't responsible for anything in the event the package doesn't get to the seller via drop box. I will not pay out of pocket or inconvenience myself, thats my choice. 

For the record, I no longer need suggestions. I have decided what I am going to do. Thanks for the advice everyone. 

[buyselljack2016]

@annabauer111867

I am 100% in agreement with you. There is absolutely no reason for you to be inconvenienced in any way. You should not spend one dime of your money to correct the sellers error. You have been put out enough by the sellers actions already.

Yes, I understand that you have good intentions, or as you have stated you would not even be here for a solution.

Last year I sold something to someone in NYC. There was nothing wrong with the item. Just an application/fit error on my part.  I could have had them go through the pains of packaging, and getting it picked up, or to the Post Office for a return. Once returned, I could have relisted, and sold. I refunded in full, and told them to dispose of the item.

[buyselljack2016]

---

@postingid2017 wrote:

Forced refund or not, the OP was sent a label to return the item, but can't/won't because the seller "they know I don't have reasonable access to"  

I would like to see anyone go to any B&M or better yet get an online refund and not return the item.  I am not saying that the seller is right or wrong, buyer received a refund and the means to return the item but can't/won't because there is no "reasonable access to."  Call to have it picked up - simple solution.  I am still wondering how the seller knows the buyer does not have "reasonable access to."  The seller must be Ms. Cleo that sees all and knows all.

---

This is not a B&M, and the OP is not at fault. 

My point in replying was the SELLER was not being nice. The refund was forced, and from that point on the seller is still making the transaction unpleasant for the buyer.

Do we now have a policy of "the cost of purchasing online" for buyers to go along with the eBay CR response to a seller of  "the cost of doing business" when a seller has a loss getting  a "rock", or the buyers old/broken item it the package that the seller paid the return postage on????

The seller erred, and it should be 100% on them to fund that error. If they can not support a USPS return label they can sent the buyer a $3 payment to return it by USPS retail. If the seller can not handle an eBay case properly they need to move on to another selling venue.

[kattinsanity]

No more suggestions~~just a thought.  When did you buy this?  There were MILLIONS of people traveling or just busy for weeks over the holidays.  Maybe your seller was one of those millions and wasn't even aware a case had been opened, that ebay had taken his money from his account and refunded you.  If he had been aware he probably would have answered "return for refund".  Actually, I believe ebay requires the same carrier for the return as for the original shipment since it is a "return label" that is being printed.  I had a fed ex package and I dropped it in the fed ex box at the Staples store 25 miles away~~50 miles round trip.  Where there is a will there is a way.  It all depends on how much you want to actually do it.

[snowandsmoke]

---

@annabauer111867 wrote:

During the last day they had before the case was forfeited in my favor they responded by giving a full refund.

---

Ladies and gents, the refund wasnt FORCED, the seller refunded BEFORE the case was closed.

[missjen831]

---

@buyselljack2016 wrote:

---

@postingid2017 wrote:

Forced refund or not, the OP was sent a label to return the item, but can't/won't because the seller "they know I don't have reasonable access to"  

I would like to see anyone go to any B&M or better yet get an online refund and not return the item.  I am not saying that the seller is right or wrong, buyer received a refund and the means to return the item but can't/won't because there is no "reasonable access to."  Call to have it picked up - simple solution.  I am still wondering how the seller knows the buyer does not have "reasonable access to."  The seller must be Ms. Cleo that sees all and knows all.

---

This is not a B&M, and the OP is not at fault. 

My point in replying was the SELLER was not being nice. The refund was forced, and from that point on the seller is still making the transaction unpleasant for the buyer.

Do we now have a policy of "the cost of purchasing online" for buyers to go along with the eBay CR response to a seller of  "the cost of doing business" when a seller has a loss getting  a "rock", or the buyers old/broken item it the package that the seller paid the return postage on????

The seller erred, and it should be 100% on them to fund that error. If they can not support a USPS return label they can sent the buyer a $3 payment to return it by USPS retail. If the seller can not handle an eBay case properly they need to move on to another selling venue.

---

No one is arguing against any of that. The point that seems to be missed by some is that the seller provided a valid, usable label. Inconveinent? You could say that but the OP can put it in a drop box, she does not need to go to the fedex location 40 miles away.  It is no more of a hassle than dropping a USPS package in a USPS blue box.

[frodobagginskennedy]

Walgreens now accept FEDEX so you can drop it off at any walgreens. They are on every corner here lately

[buyselljack2016]

---

@snowandsmoke wrote:

---

@annabauer111867 wrote:

During the last day they had before the case was forfeited in my favor they responded by giving a full refund.

---

Ladies and gents, the refund wasnt FORCED, the seller refunded BEFORE the case was closed.

---

Thank you, I stand corrected, and will go to my corner. An error on the seller part to refund rather than accept as return for refund, but I still stand by the point that the buyer should not suffer $$ wise.

[buyselljack2016]

---

@missjen831 wrote:

---

@buyselljack2016 wrote:

---

@postingid2017 wrote:

Forced refund or not, the OP was sent a label to return the item, but can't/won't because the seller "they know I don't have reasonable access to"  

I would like to see anyone go to any B&M or better yet get an online refund and not return the item.  I am not saying that the seller is right or wrong, buyer received a refund and the means to return the item but can't/won't because there is no "reasonable access to."  Call to have it picked up - simple solution.  I am still wondering how the seller knows the buyer does not have "reasonable access to."  The seller must be Ms. Cleo that sees all and knows all.

---

This is not a B&M, and the OP is not at fault. 

My point in replying was the SELLER was not being nice. The refund was forced, and from that point on the seller is still making the transaction unpleasant for the buyer.

Do we now have a policy of "the cost of purchasing online" for buyers to go along with the eBay CR response to a seller of  "the cost of doing business" when a seller has a loss getting  a "rock", or the buyers old/broken item it the package that the seller paid the return postage on????

The seller erred, and it should be 100% on them to fund that error. If they can not support a USPS return label they can sent the buyer a $3 payment to return it by USPS retail. If the seller can not handle an eBay case properly they need to move on to another selling venue.

---

No one is arguing against any of that. The point that seems to be missed by some is that the seller provided a valid, usable label. Inconveinent? You could say that but the OP can put it in a drop box, she does not need to go to the fedex location 40 miles away.  It is no more of a hassle than dropping a USPS package in a USPS blue box.

---

True, OP can try the drop box route.

No one is arguing against any of that. 

Well, someone was sort of arguing disagreeing about the seller being nice  The seller should be making the whole thing as painless as possible for the buyer to get the item back to them.

Where I live I would be faced with the same situation as the OP if someone gave me a FedEx label, except that even the closest FedEx exprees drop box would be  24 mile trip with no other errand to be accomplished in that area, so $5 and time wasted.

[postingid2017]

There is so much drama in this thread - I'm out.  

[missjen831]

---

@buyselljack2016 wrote:

---

@missjen831 wrote:

---

@buyselljack2016 wrote:

---

@postingid2017 wrote:

Forced refund or not, the OP was sent a label to return the item, but can't/won't because the seller "they know I don't have reasonable access to"  

I would like to see anyone go to any B&M or better yet get an online refund and not return the item.  I am not saying that the seller is right or wrong, buyer received a refund and the means to return the item but can't/won't because there is no "reasonable access to."  Call to have it picked up - simple solution.  I am still wondering how the seller knows the buyer does not have "reasonable access to."  The seller must be Ms. Cleo that sees all and knows all.

---

This is not a B&M, and the OP is not at fault. 

My point in replying was the SELLER was not being nice. The refund was forced, and from that point on the seller is still making the transaction unpleasant for the buyer.

Do we now have a policy of "the cost of purchasing online" for buyers to go along with the eBay CR response to a seller of  "the cost of doing business" when a seller has a loss getting  a "rock", or the buyers old/broken item it the package that the seller paid the return postage on????

The seller erred, and it should be 100% on them to fund that error. If they can not support a USPS return label they can sent the buyer a $3 payment to return it by USPS retail. If the seller can not handle an eBay case properly they need to move on to another selling venue.

---

No one is arguing against any of that. The point that seems to be missed by some is that the seller provided a valid, usable label. Inconveinent? You could say that but the OP can put it in a drop box, she does not need to go to the fedex location 40 miles away.  It is no more of a hassle than dropping a USPS package in a USPS blue box.

---

True, OP can try the drop box route.

No one is arguing against any of that. 

Well, someone was sort of arguing disagreeing about the seller being nice  The seller should be making the whole thing as painless as possible for the buyer to get the item back to them.

Where I live I would be faced with the same situation as the OP if someone gave me a FedEx label, except that even the closest FedEx exprees drop box would be  24 mile trip with no other errand to be accomplished in that area, so $5 and time wasted.

---

Thats true and I did kind of skip over those responses because its kind of irrelevant whether the refund was forced or not IMO but it is relevant to some responders so i just stayed out of that part of the discussion 🙂

I don't think the buyer should be inconvenienced whether the refund was forced or not, but shopping online does come at a small risk and if you have to return the item, you will probably be inconvenienced in some way, either by making a trip to the brick & mortar store, having to stand in line at the PO, or drive to the PO, to fedex or UPS or a shipping store to drop off the package. The OP admits theres a fedex drop box so she should simply use it. Other than keeping the item, using the fedex drop box is the most convenient option here, because the other options are to call & schedule a pickup (and then possibly have to be around for the pickup) or driving 40 miles to fedex. I guess I just don't understand any the hesitation and insistance on a label from another carrier. She got her money back. She has a prepaid label. Just stick it in the box and be done with it 🙂

[tofu107]

OP claims to be a seller,the time she spent discussing this issue,she could have drivena round town annd found a box to return the ring.

The seller sounds like a brick and mortar store with a Fed Exp account and this is where they like to receive mail.

as a fellow seller,I would return the item using the Fed Exp label,you can google and find a place,many mail drop off stations handle USPS,UPS and Fed EXP .

If not spend 2.61 first class USPS and return the ring.