06-24-2017 07:08 PM
Got my first return today....buyer requested return authorization for "Item not as described". Buyer stated that my measurement Armpit to Armpit which was 17" was actually 16.5" and as a result did not fit her. She provided photos and measurement and it was actually 16.75". I list all items with "measurements are approximate", so I though this would cover me. I called Ebay team support and the rep stated that using the word "approximate" is not allowed. I am not a tailor or dressmaker and some clothing items are hard to measure so I am careful and do my best to provide the customer with accurate measurements. Why should I have to pay return shipping for this customer over 1/4 inch difference?? Also, the item is stretchy! Which means it's anyone's call as to the actual acurate measurement. I feel as though the item was too small for her so she was just looking for a way to be able to return the item and have me pay for it. I offered the item with free shipping as well, so I'm already out that money. I don't feel as though I should have to reimburse her the money for this. 1/4 of an inch is not a deal breaker as far as size goes....seriously?? I don't know what to do once I receive the item. Ebay told me I can open an appeal, but I'm not sure if this will hurt my Top Seller Plus rating that I just earned.
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06-24-2017 07:28 PM
I would accept the return and refund in full upon return and move on.
Fighting this is a fruitless effort. You won't win.
06-24-2017 07:28 PM
I would accept the return and refund in full upon return and move on.
Fighting this is a fruitless effort. You won't win.
06-24-2017 07:38 PM
I agree with previous response. Take the return, eat the difference, and learn from the experience. You won't win if you try to fight it. You'll make it back later.
06-24-2017 08:19 PM
I've lost because of rediculous stuff like this too. 1" in length difference (supposedly) was enough for a return pressured on me. It sucks, but we all know ebay is in the buyer's court except for a few rare instances.
06-24-2017 09:07 PM - edited 06-24-2017 09:08 PM
You cannot open an appeal after you authorize a return.
You sell used clothing, which is one of the most-often returned items. In retail clothing sales, the return rate is somewhere around 35% of sales!
You will not make money on every listing you sell. In fact, you will lose money on an occasional sale. That is a cost of doing business.
Fairness is not an element of retail sales, and it not a level playing field. Buyers have the upper hand.
If you do not accept the "not as described" return and arrange for a prepaid return label, the buyer can (and will!) escalate the case to eBay, eBay will rule against you, issue a label from your funds, and leave you with a "case closed without seller resolution".
You don't have a choice - you have to accept a "not as described" return. eBay does not get into he-said, she-said - the buyer wins the case and you lose. If the item is not worth you paying return shipping, you can simply issue a refund w/o getting the item back. Run your business at the least cost to yourself, whatever that might be.
06-24-2017 09:41 PM - edited 06-24-2017 09:43 PM
Isold a bowl that I measured 3.75. The buyer measured 4" .She opened a not as described and I won. Ebays reason was that didnt affect the use of the bowl. I guess it depends on the rep and the item? Who Knows???????
06-24-2017 09:52 PM
A one inch difference when it comes to inseam length or sleeve length can actually make a big difference, so sometimes it isn't ridiculous.
06-24-2017 11:12 PM
06-25-2017 05:34 AM
06-25-2017 06:39 AM
@workingforshoes wrote:
Doesn't it count as a "Defect rating" in my seller performance though?
Only if you try to fight it and lose. If you accept the refund and provide a label it won't
06-26-2017 08:33 PM
When I put (supposedly) in there, that was a hint it was a false claim. It was a remorse return. The buyer was all lovey dovey and left glowing feedback after I accepted the return. She was nasty before. That's why it's ridiculous. I'm petite and when something is just 4" too long like my pants, I have to work with it.