Return Shipping Label Upload

[68barbie]

I have a buyer who wants to a return a large item as a remorse return. Because I offer 30 day returns for any reason, I am obligated for the return label. I created a UPS label through Pirate Ship and have tried to upload it into the case. Once I attached the label there was a message it would scan the label and auto-populate the shipper info and tracking number. It would never do that, it just sat there grayed out. I then opted to "confirm I'd already sent a label" and added the shipper information. It took that info and now is confirmed that I have sent the buyer a label.  However, I don't think the buyer ever received the actual label! I tried a message to the buyer but it will only accept photos as attachments and not a .pdf. What to do?

-C

[tobaccocardyahoo · Accepted solution]

Print the label. Scan or photograph. Save as jpeg. Upload.

Scan is preferable to photo

[68barbie]

Thank you- didn't think of printing and scanning!

-C

[robbie31415]

If you got it on pirateship it comes out as a PDF.

Just google PDF to JPEG.

Takes 2 seconds, send via messages.

Why didn't you use a pirate ship usps return label, it's so much cheaper.

[yo0339]

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@robbie31415 wrote:

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@68barbie wrote:

I have a buyer who wants to a return a large item as a remorse return.

I created a UPS label through Pirate Ship and have tried to upload it into the case. 

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Why didn't you use a pirate ship usps return label, it's so much cheaper. 

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"I have a buyer who wants to a return a large item"