08-11-2018 08:10 AM
While in the process of approving the return, eBay also showed a screen where they would provide a label and my account would be changed for the label. Though, the label was a USPS $2.66 1st class label. I originally shipped the item via UPS Ground as it was a 12 lb. package at a substantially higher cost.
I have never had to send a buyer a label for a return yet. This was a $91.10 sale that had Free Shipping.
I assume, through the return process that eBay is sending the buyer the USPS $2.66 label since I did not, have the correct package size and weight entered into the original listing, as I do all listings as Free Shipping. This is the 1st time this has come up after 1,000+ transactions over the last 18 months as I have not had a UPS shipped item that has been returned.
What to do?
Below are the screenshots of the return process.
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08-11-2018 11:35 PM
08-11-2018 12:40 PM
08-11-2018 01:08 PM
USPS will accept the package. It’s a return service label. eBay May be charging you the 2oz rate but USPS will charge eBay the actual cost. It’s not a 2oz label
08-11-2018 02:31 PM
I just processed the return this morning. I am thinking of contacting the buyer and sending along a UPS label.
Thoughts?
08-11-2018 11:35 PM
08-12-2018 07:26 AM
Hello Folks,
I appreciate the responses, great info. Though, I am still wondering what to do with this label issue.
Do I roll with the USPS label eBay has available or try to contact the buyer and offer to send a UPS label? I do have an account with UPS. Maybe I call my UPS rep Monday morning and ask about a return label and how many days is it good for after it is issued and perhaps other questions?
08-12-2018 08:15 AM
08-12-2018 03:38 PM
I doubt EBay is going to pay the diff between actual and 2.66?
USPS will charge Ebay the actual cost and Ebay will charge her seller account .
08-12-2018 04:15 PM
@hwa_59 wrote:I doubt EBay is going to pay the diff between actual and 2.66?
USPS will charge Ebay the actual cost and Ebay will charge her seller account .
Nope. The seller will be charged $2.66
08-12-2018 04:45 PM
eBay charges me the same price I paid for the label to the buyer. Even tho I used Fedex Smartpost and paid $6, eBay's return label was USPS Priority, but I was charged only the $6.
08-13-2018 07:05 AM
I appreciate the help and explanations on this issue. Very informative.
I am going to roll with the eBay return label that eBay has already offered up to the buyer.
Thanks to all.
08-13-2018 09:07 AM
Interesting. Buyer has messaged:
"Thank you for accepting the return. Could you please email me the return label? For some reason, the download link for the label is broken on ebay.
08-13-2018 10:22 AM
08-13-2018 10:34 AM - edited 08-13-2018 10:37 AM
@calntom wrote:Interesting. Buyer has messaged:
"Thank you for accepting the return. Could you please email me the return label? For some reason, the download link for the label is broken on ebay.
In loo of directly printing the label --your buyre can request the label by email --
to be printed at a more suitable location instead.
08-13-2018 01:12 PM
@berserkerplanet wrote:
Uh oh.
And I don't believe eBay makes the return labels accessible to the seller (to be able to do things like emailing it to the buyer).
All I can suggest is for you to suggest the buyer try again and/or try another browser (if the buyer is cooperative). Otherwise, you may be issuing a UPS return label after all.
Good job eBay. Way to run a returns program. Make things as opaque and unusable as possible.
I went ahead and emailed the buyer a UPS label right away. I am pretty sure these guys were IT folks from an east coast college, so they could have figured out how to print a label if it was doable from link eBay provided.
Anyways, thanks again everyone, for the help.