Reshipper is Portland

[bogartscards]

Someone bought a sports card from me. I only have 35 transactions, so I wasn't aware of re-shippers. I sent the package to Portland on April 29. It got to Portland May 3. Then the tracking said forwarding to next location for 3 days until May 6. Still says it's in Portland and on the way to next location last reported the 6th. Today is the 17th. No updates at all. I'm not sure if it's a post office issue, or some kind of scam. I talked to Ebay customer service, whether it's a scam or not, they won't do anything unless it says delivered. Should my responsibility end when it reaches Portland? Is it lost? Is there some kind of scam with re-shippers that borks the tracking?  I reported lost mail to USPS and will make a claim in a week if there is no resolution. Has anyone else had something like this happen with their tracking and the buyer got it? Is this a scam? Regardless I'm never shipping to a re-shipper again. It shouldn't be allowed. If my shipping preferences say U.S. only, re-shippers should be on the black list. 

[orangehound]

It is common for international customers to use package forwarding services.  I've never had a problem with forwarding services.  Reshippers are allowed ... and, eBay actually runs the largest package forwarding service called "eBay International Shipping".

As for scammers, you aren't selling anything just prior to April 29 that a scammer might target ... not worth their energy to go after such low-dollar items.

As for tracking, if you used the eBay Standard Envelope tracking for your trading card, then these are notorious for not getting the tracking scanned at delivery.

So chill.  You seem to be overthinking everything, imagining demons, and causing yourself a lot of unnecessary angst and wasted time.  If a problem with the shipment arises, the buyer will contact you or file a claim that they didn't receive the package.

[bogartscards]

Ok. I'll take your advice and chill for now. I left some info out which would explain my worry. The buyer's last 3 transactions were negative. I knew there was probably a slight risk, but as a new seller, I thought once he paid, I was pretty much covered. But again, I'll take your advice and just chill and see what happens. 

[fab_finds4u]

If the buyer claims not received you have no worries because you only have to prove it was delivered to the Portland address.

[kalyoth]

As was suggested, this situation is not covered under the money back guarantee for the buyer. If the address on file with ebay, that you shipped to, is not the final destination, you should be good. Should a case ever get opened, just reply with the tracking number. There is the possibility the AI may decline. However, you would need to speak to a human for the correction.

Your commitment ended upon delivery to the freight forwarder:

eBay Money Back Guarantee 

Exclusions and special coverage when the buyer doesn't receive an item

The item was sent to another address after original delivery

Covered: The item was forwarded as part of an eBay program such as: Global Shipping Program eBay International Shipping eBay international standard delivery eBay Authenticity Guarantee Not covered: The buyer used third-party freight forwarding or mail redirection

[pjcdn2005]

As others mentioned, you only have to show proof that the item was delivered to the address used at payment. Since it does not yet show as delivered, you would have to refund IF the buyer opened an item not received claim. However, it is entirely possible that it was delivered and just wasn't scanned.

[mike15hundred]

Here is my response to eBay/ Posted here for Information Only

Dear eBay, I am disputing this charge back due to, I believe I am a victim of fraud. The address listed for the buyer appears to be a freight forwarding business confirmed by Googlemaps that pays the United States Postal Service to keep/ hold their 70 plus packages at the post office so they can pick them up as a bundle all at one time.

This bulk pickup can cause the USPS tracking system not to record if the package was delivered. (Not Scanned due to many packages being picked up at the same time)

Please review the attachments included with my email and google the delivery address.

I am confident, I am not the only seller victim of this scam. eBay please investigate and contact the Portland, OR 97250 Post Office for additional information concerning bulk package pickup from this address.

Just imagine for a moment, the buyer picks up 100 packages and ZERO or just the first couple boxes are scanned. What a racket, USPS Police may need to investigate. How many sellers opt not to dispute the charge back. These buyer are receiving thousands of free merchandise a month. What a scam!

I believe this buyer is committing fraud. I have reached out to the buyer at least on two separate occasions before he filed the dispute informing him the package was in Portland, Oregon, however, no response.

Why did the buyer wait over 30 days to file a dispute? This delay is most likely done to create difficulties in tracking or proofing delivery.  Suspicious in my opinion.

Your eBay community pages has numerous articles pertaining to scams similar to this. Please investigate the buyer, his cell phone, his business address and home address.  All the above have activity on google.

[mr_lincoln · Accepted solution]

Hi @bogartscards 

eBay Standard Envelope is NOT door to door tracking and no delivery scan will happen at the forwarding company.  It is more like Metered mail and scanned on a highspeed amil sorting machine.  The scanners at Post Offices cannot scan that type of code.  The protections as they relate to the Portland address are outlined on the eBay Standard envelope page here:  eBay standard envelope | eBay

You can file a claim for any loss as described.

[fijijohn]

At least one reshipper, USGoBuy (6804 NE 79th Court, Portland) has been exporting goods illegally. BIS has shut them down. They are not cooperating in any way and are simply holding onto any and all packages, even though they are now prohibited from exporting anything. We cannot get our packages away from them.

[tonychips56]

I had the same thing.  I called the Postmaster General's office in Oregon and she said I was the 25th call that day for the same issue.  Since Oregon gives a tax break to  re shippers there is a ton of packages each day that arrive at the post office.  She said the packages are on pallets and scanned that way and a lot are miss

ed.  The packages leave the post office on a large truck that the PO hires , it's not a USPS truck or driver  so the driver doesn't have any post office equipmet  to scan the items when they arrive at the reshipper.  This is why Im told that if tracking says on its way to next shipper that is all ebay needs. So before you ever ship to addresses like this in Oregon, ask the person if this is a reshipper and if so what is the final destination.  The reason is because you can expect an item not received case to be open soon where there asking for a refund.  Ebay doesn't allow people to use reshipper for items where their final destination is outside of the country so thats the way you will win an item not received case but you have to get the buyer to admit that.  look at the buyers information, dollars to donuts they live out of the country.

[robbie31415]

I'm sorry but it doesn't matter where it's going.

Also there is no excuse that the package isn't getting properly scanned by the USPS.  We pay them for a service to complete scans and if they aren't doing so then you need to be filing a complaint with the USPS.

If the carrier you hired is refusing to do their job then you should hire another carrier to do it.

For what the seller used in this thread. It's an easy insurance claim. Buyer gets refunded. Seller wins insurance claim.