Refunds

[philm5782011]

Hi, I'm a seller and a buyer sent me a message saying they had not received an item. Money had been released to me already, I checked the tracking and it was was coming up as completed and delivered. I told the buyer this, he then opened a case with eBay. Within less than I day eBay said they'd refunded the buyer at no expense to me and my seller status would not be affected as it wasn't my fault. 

Why would they do a refund when I had proof of delivery?

[richard1rst]

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@philm5782011 wrote:

Hi, I'm a seller and a buyer sent me a message saying they had not received an item. Money had been released to me already, I checked the tracking and it was was coming up as completed and delivered. I told the buyer this, he then opened a case with eBay. Within less than I day eBay said they'd refunded the buyer at no expense to me and my seller status would not be affected as it wasn't my fault. 

Why would they do a refund when I had proof of delivery?

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Did you respond to the case and enter the tracking number in he case?

As to: Why would they do a refund when I had proof of delivery?

It appears that eBay's attitude seems to be to take care of the buyer at any cost - even it makes no sense. Just don't let them go away unhappy.

[philm5782011]

I responded with the tracking number but eBay has already sent them a refund. They could have the item and have got their money back as well. To easy for the buyers to say anything 

[stainlessenginecovers]

Buyers that have shown to 'buy' things will get a 'courtesy refund' in certain situations when

a.) they've been purchasing for awhile and not had the 'not received issue'

b.) the item isn't that much $$ (and the 3 things you've sold past 90 days falls right under this as being 'not that much')

The 'courtesy' refund is designed to keep them happy and returning to buy, making the site money.

But as ebay told you..... "not your problem" so best to just not worry about it. 

[toysaver]

"Within less than I day eBay said they'd refunded the buyer at no expense to me and my seller status would not be affected as it wasn't my fault." 

Did you check the payments tab and see in 3D eBay didn't refund money from your account?  

[buyselljack2016]

Easier for eBay to just make it go away rather than dragging it out with a denied INR and then an appeal, and on and on.

Sometimes even eBay understands that "time is money".  Reviewing things once it gets out of "bot" hands is a $ waster.