Past the 6 days, still no refund, and unable to open a case

[thompkanan]

Hello, so I still haven't received a refund and it's been past 6 days (but within the 30 day Gurantee time frame) and for some reason I can't open a case when I click on the button. What can I do?

[kaykeecorp]

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@thompkanan wrote:

Hello, so I still haven't received a refund and it's been past 6 days (but within the 30 day Gurantee time frame) and for some reason I can't open a case when I click on the button. What can I do?

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I really don't have any words with f wisdom for you without more information.

have you tried calling Customer Service?

[thompkanan]

What type of information do you need? The last time I talked to customer service, they told me that I could open a case on May 1st. I haven't been able to call them today yet, but have contacted their customer service and am waiting for a response. I was just hoping that someone else knew what to do or experienced something like this before.

[tarpedge]

eBay allows a seller 6 business days to refund after a return is delivered back to the seller.

So count 6 days, excluding weekends and holidays.

When that time expires, eBay will send you an email asking Has the seller refunded? and then you can click ask eBay to step in.

[thompkanan]

Okay thanks. Thought I could do it already because they emailed me that if the payment didn't clear by May 1st that I could open a claim. Good to know. Thanks. 

[kaykeecorp]

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@thompkanan wrote:

Okay thanks. Thought I could do it already because they emailed me that if the payment didn't clear by May 1st that I could open a claim. Good to know. Thanks. 

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Yeah the hypertext link that you couldn't "click" doesn't work until the date specified- try it now.

if it still doesn't allow you to open a case then wait until tomorrow

good luck 

[duchess-at-speakeasy]

Today is May 1. Wait until the day is completely over! The seller has 6 full business days to INITIATE a refund, most of which are by e-check unless the seller happens to have available Paypal funds.

Also, if your paid with a credit card, the refund goes to the card, not Paypal.

~~C~~

[thompkanan]

Thanks! Contacted eBay and they handled everything. They opened and closed the case based on the evidence I provided and I already received my refund. Thanks for all the comments.