11-08-2024 09:06 PM
I have been trying to get Ebay to address the ongoing issues with USPS picking-up packages and not scanning upon acceptance. I ship packages on the following day after purchase.
Many times the package is not scanned until "out for delivery". I am a top rated seller that is slowly loosing my rating because of the USPS Scanning Issue. I have called Ebay many times about this ongoing chronic issue. The only alternative is going to the post office and stand in line. I cannot sit in line for many minutes waiting to get my packages scanned. This situation is very disappointing. I see others with the same issue. Ebay really needs to address this seller related issue.
11-09-2024 04:30 PM - edited 11-09-2024 06:57 PM
Why would I have to prove my claim?
You didn't seem to provide any actual evidence.
If you are purchasing a service they tell you what is provided with such service.
Where does the USPS state that this part of the service.
It should be pretty simple.
But here is something for you....
4. Do I need PS Form 5630 if I have only one package that I want scanned at acceptance?
Yes.
https://about.usps.com/postal-bulletin/2006/html/pb22192/pb6ktxt.html
2006, but at least it's from the USPS, and would indicate if you do not have the SCAN form then you aren't entitled to scan.
11-10-2024 04:42 AM
Here's your answer @robbie31415 - this is USPS Pub 399, Pickup Services Field Guide:
https://naps.org/files/galleries/Pub_399_pickup_services_field_guide_Final_Draft_Moore_1_23_19.pdf
11-10-2024 06:54 AM - edited 11-10-2024 06:58 AM
Honestly good luck. It’s always an issue. But yup you know the solution then it seems you’ll have to go to the post office and do hand to hand drop off, or catch your mailman for a hand to hand again they have the same scanner and can accept most packages. I do a lot of media mail, it even says accepted by driver on tracking status.
and I’ve had no issues. It’s sad that buyers leave negative feedback for shipping times that’s out of sellers control. Just the Risk when using cheap shipping. Especially for trading cards. Hardly get a scan considering it’s 1$ to ship in an envelope. If they want better tracking updates priority mail seems to be the best option. Ground advantage is hit or miss.
11-10-2024 07:14 AM
We had this problem when we started selling again after a long break. Unfortunately, the only option we found to fix this is physically taking the packages to a post office daily and getting a receipt. That way they are forced to scan them while we are standing there. Our rating is now on it's way back up (I think at 1%) - we also changed our settings to everything ships economy (that gives a grace period of 10 days should the post office be slower than normal)
11-10-2024 08:52 AM
The carriers are not required to scan each individual package. The shipper has to pint out a scan sheet which has the shipping numbers of all of the packages in the batch. All the carrier has to d is scan the sheet once an all of the packages in the batch will receive an acceptance scan.
The shipper has to make sure the sure scan sheet has all of the packages included in the batch.
11-10-2024 09:42 AM
Hi, IMHO I dont' think that this is really an eBay issue. We had the same problem with U.S.P.S. when we first started selling & found that - Sadly - the only way to be 100% sure that you get your acceptance scan on time is to phiscally take your items to your local P.O. - Wait on line & ask the clerk for a receipt for you packages. Scanning will generate that receipt for you. Good Luck!
11-10-2024 12:09 PM
Thanks for that. It's quite helpful.
It doesn't seem to be very enforced or in practice.
They crossed out the parts of limits, however even eBay has admitted in their podcast that rural facilities have been given the green light to limit.
In the OIG statement they call it more of a 'goal'.
"The Postal Service’s goal is to scan all barcoded mailpieces (flats, letters, and packages) that enter the mailstream and track those items with additional scans up to the point of delivery."
https://www.uspsoig.gov/reports/audit-reports/package-delivery-scanning-nationwide
They don't seem to make it appear mandatory but a 'best practices' type of deal.
11-10-2024 01:35 PM - edited 11-10-2024 01:39 PM
@robbie31415 wrote:Why would I have to prove my claim?
Well, because you made it, right?
@robbie31415 wrote:You didn't seem to provide any actual evidence.
Of course I did, both quotes and source.
@robbie31415 wrote:
4. Do I need PS Form 5630 if I have only one package that I want scanned at acceptance?
Yes.
https://about.usps.com/postal-bulletin/2006/html/pb22192/pb6ktxt.html
2006, but at least it's from the USPS, and would indicate if you do not have the SCAN form then you aren't entitled to scan.
It does say that, yes, but eighteen years ago is not today. They long ago realized the ridiculousness of requiring a SCAN form to be printed for a single package that's sitting right there in front of everyone with its own barcode already present on the label.
It's also noteworthy that if you use their own Click-N-Ship service to buy and print your shipping label, there's no requirement to also print a SCAN form. No other shipping providers require a SCAN to be printed either. If it was mandatory, they would certainly make a fuss about doing so.
Nowadays it is difficult to not get a package scanned at Acceptance. The carrier's handheld scanner can do it. The Point of Sale terminal at the post office front desk can do it. The 24-hour Self-Serve Kiosk in the post office lobby can do it.
In fact, it's to the local PO's benefit to make sure the scan is done, because otherwise there is no record of their work in doing so. The package will go off, untracked, from there to the origin sort facility, where a tracking record will eventually be created as soon as the package passes under an automated scanner (it will begin with phrasing such as "Accepted at Origin Sort" and give the City Name indicated by the ZIP Code shown in the Ship From entry), but they will not know exactly from which PO it actually originated.
11-10-2024 01:43 PM
The only time my packages are scanned at pickup are when there is a substitute carrier on the route.
The substitutes are trainees from the training center at our PO.
Our packages are not scanned until they reach the initial sorting center, where they have a sorting center scan and a 20 minute earlier origin scan.
Our PO is more than 20 minutes from the sorting center, so this is pre-programed and is working as intended.
Scan forms do not help, they are not scanned.
I am not interested in the TRS+ badge and content to have a longer handling time and TRS status.
11-10-2024 01:58 PM
My rural carrier scans. She is paid (a pittance) for each scan done.
11-10-2024 02:10 PM
@a_c_green wrote:
@robbie31415 wrote:Why would I have to prove my claim?
Well, because you made it, right?
That wasn't the original claim. People shouldn't make a claim, and I counter it asking for evidence, then ask me for evidence because I'm questioning the original claim.
@robbie31415 wrote:You didn't seem to provide any actual evidence.
Of course I did, both quotes and source.
You didn't provide anything from the USPS. Just because a blogger reported something isn't evidence that it's actual written policy. However, this was corrected by wastingtime by providing Pub 399.
@robbie31415 wrote:
4. Do I need PS Form 5630 if I have only one package that I want scanned at acceptance?
Yes.
https://about.usps.com/postal-bulletin/2006/html/pb22192/pb6ktxt.html
2006, but at least it's from the USPS, and would indicate if you do not have the SCAN form then you aren't entitled to scan.
It does say that, yes, but eighteen years ago is not today. They long ago realized the ridiculousness of requiring a SCAN form to be printed for a single package that's sitting right there in front of everyone with its own barcode already present on the label.
Now you are complaining about the date of the source? While the only thing you produced was just as old. 😂
It's also noteworthy that if you use their own Click-N-Ship service to buy and print your shipping label, there's no requirement to also print a SCAN form. No other shipping providers require a SCAN to be printed either. If it was mandatory, they would certainly make a fuss about doing so.
No one is ever required to use a SCAN form. That doesn't mean you are going to get an acceptance at pickup. However, everyone who does use a SCAN form have a much higher likelihood of not running into the issue the OP described.
Nowadays it is difficult to not get a package scanned at Acceptance. The carrier's handheld scanner can do it. The Point of Sale terminal at the post office front desk can do it. The 24-hour Self-Serve Kiosk in the post office lobby can do it.
'it is difficult to not get a package scanned at acceptance" < Do you have evidence of this. This isn't about what the carrier is capable of doing. This is what the carrier is actually doing. I know for a fact that my mail carrier does NOT scan individual packages. Complaints have been made, the PO doesn't care.
In fact, it's to the local PO's benefit to make sure the scan is done, because otherwise there is no record of their work in doing so. The package will go off, untracked, from there to the origin sort facility, where a tracking record will eventually be created as soon as the package passes under an automated scanner (it will begin with phrasing such as "Accepted at Origin Sort" and give the City Name indicated by the ZIP Code shown in the Ship From entry), but they will not know exactly from which PO it actually originated.
Isn't using a scan form to the mail carriers benefit? Less work? More efficient? Faster? Doesn't mean they do it. Not all PO's accept SCAN forms, and not all mail carriers accept SCAN forms.
Can you find a USPS document where a carrier should refuse a SCAN form?
This point connects with the whole what the USPS is required to do thing... Are they really required? Strong unions, short handed excuses, rural excuses, how do you know they haven't been given the green light not to scan individual packages?
11-10-2024 02:12 PM
@tobaccocardyahoo wrote:The only time my packages are scanned at pickup are when there is a substitute carrier on the route.
The substitutes are trainees from the training center at our PO.
Our packages are not scanned until they reach the initial sorting center, where they have a sorting center scan and a 20 minute earlier origin scan.
Our PO is more than 20 minutes from the sorting center, so this is pre-programed and is working as intended.
Scan forms do not help, they are not scanned.
I am not interested in the TRS+ badge and content to have a longer handling time and TRS status.
This is what I'm seeing on my end too.
The main carriers aren't doing the scan at pickup, and the first scan shows up at the first distribution center it pops up at.
11-10-2024 09:43 PM
@buyselljack2016 wrote:My rural carrier scans. She is paid (a pittance) for each scan done.
@buyselljack2016 , Thanks for providing an excellent solution. I think many folks with this concern would happily add a quarter (or whatever) to the postage it would go to the postal carrier and insure a scan. And the idea could well be extended to the local Post Office itself. If the counter staff there were also compensated on a per-customer basis (in addition to their standard pay) the lines would be a lot shorter.
11-10-2024 10:36 PM
It is required for all USPS shipping parcel service's in their regulations book .
11-10-2024 10:42 PM
Yes they do tell you it is part of the service !And I can confirmed it ! Since I have had had currently got confirmation that yes The USPS employee's are required to scan the tracking in! this is what the Agent at the 6th office Of USPS consumer services for Southern California which is in my neck of woods told me .