@porcelainxxrose wrote:
I filed a missing claims package but I think I’ll have to file a report next. It’s been a few weeks since it hasn’t been scanned it just keep showing pre-shipment made but the tracking never updated. And now it says missing mail search in place of the tracking.
If it's been missing for weeks, you'll need to refund your buyer. You might want to have a face-to-face chat with your postmaster over whether it might have missed the bin when you put it in the drop chute, and whether it might have landed someplace where no one has seen it. (How big a package is it?)
If you have a Self Serve Kiosk in the PO lobby, you can do a Provisional Acceptance scan when dropping off your package, so that the buyer can see on-line that you dropped it off, and eBay will accept that as proof of mailing. Unfortunately that's all you get until someone on the USPS side of the wall scans it, which will then certify that it's in their hands.
They're supposed to scan all packages collected via the drop chute, so that when the container goes out on the next truck, those packages (including yours) will be tracked as being in that container (the source of the "Departed Post Office" tracking entry). If your local PO does not scan those drop-chute packages, there will be no further tracking updates until they reach the origin sort facility (which could be as late as the next day).
From what you describe, it was never scanned when the drop chute bin was emptied, and thus there is no way to determine whether it got lost locally or after it went out on the truck. Best you can hope for is that a local search at your PO will locate it as part of the Missing Mail report you have filed. Good luck.
