New ebay return policy that has not been published yet

[gregmm]

I had a return request a few days ago on a item that said it was not as described item number 112854954591  the buyer said the item  had a dent and was out of date.  And it was out of date and had a dent as it showed clearly in the pics of the listing. This was a make a offer or buy it now with  no returns. Ebay sent me a email saying I had to do the return with no explanation. I called in and had to go  4 levels deep in the staff to find out why I had to make the return, with Ebay saying yes the pics clearly shows the damage to the can and the date made on the listing pics. Come to find out ebay has changed its policy on returns now. If a buyer chooses not as described the seller must take it back , pay the return shipping  and then after it is in your possession you give the buyer back all his money you can open a dispute with Ebay and if they find in your favor  Ebay will refund you your money. If you do not send a return label within 5 days they let the buyer keep the item and take the money from you to pay them.  I was also told it has not been posted yet but started  at the end of May and will be posted  later this month on Ebay . How screwed up is this. It was like pulling teeth for them to tell me this. If you want to talk to some one you need to go to the dispute resolution team.  Scammers will be coming out of the woodwork for this one. Use it send it back, swap parts send it back, do not want it send it back,  replace it send it back.  I was told in this market place buyers should be allowed to send anything back to a seller.

Gregmm

[labs118]

ebay CS is not correct , this is nothing new this is ebay MBG and has been around for a long time.
Sellers no returns doesn't mean no returns if a buyer claims not as described

once you do  get it back then you have to decide if you want to fight it out, if you lose you get a seller not resolved defect.
Again this has been around for a long time , this is nothing new. 

Here is the 2015 Seller update about the defects 
http://pages.ebay.com/sellerinformation/news/fallupdate2015/seller-standards.html

Here is what ebay offers buyers.

https://pages.ebay.com/ebay-money-back-guarantee/

[a*river*runs*through*it]

IMO your first mistake was listing it as "New."

You might want to read this page before listing anything else as "New."

http://pages.ebay.com/help/sell/contextual/condition_1.html

[gregmm]

No if you had proof the buyer was incorrect by way of pics it could be resolved with out a return that is no longer true

[aircorpnut]

Had the same exact situation with a buyer a couple weeks back. eBay declined their return request stating it was a no refund auction & they received the exact items pictured in the listing. Buyer then went to PayPal & filed a dispute asking for a “partial” refund of the full amount & keeping, not returning the items. I went ahead & offered a refund if they would return the items, before PayPal, which always seems to find in favor of the buyer, let them keep the stuff & the money.  Guess what I am getting at is there is no rhyme, reason or guidelines they adhere to, just luck of the draw as to how they handle a situation. 

[labs118]

I Wish you good luck .
Based on your item condition, I believe you would lose.
you have pictures but no description stating damage & you  listed as New undamaged.

A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details

[jason_incognito]

I was gonna ask if either issue was even mentioned in the listing, but listing it as new says alot.

It was not new if it was dented and if it was out of date, there is no way it was new.

trying to hide behind pics needs to stop. 

[robot-hands]

What does being dented have to do with not being new?

[myangelandmyprincess]

eBay cs was wrong.  You cannot believe everything they tell you.   Seriously I once had them tell me I could have a buyer revise a positive feedback and suggest I leave a false positive for a buyer.    People have been having trouble winning complaints that should be slam dunks for years.  It's not some new policy that allows such.   It's just poor seller protection and it's existed for a while.  However in your case I do not think the wrong decision was made sorry.  1. I don't know about the category you are in but generally things that are out of date cannot be listed   2. The selection of new you choose describes it as undamaged this is not true and I don't see where you stated it was damaged elsewhere.  Which wouldn't matter because contradictory information also isn't allowed in the listing.   It may be unused but it does not meet Ebays definitely of new 

[bishe22]

Is that duct tape I see?

[bishe22]

Your photos seem to umm...sort of minimize the damage or hide it.

[dougsue123b]

All I see in your description is a cut and paste of specs, I dont see where you mentioned dents etc.

Lots of people disable pictures on their phones to save on data charges.

So a picture is no longer worth a thousand words.

[dougsue123b]

Hey, thats military duct tape. Thats ok.

[jason_incognito]

---

@robot-hands wrote:

What does being dented have to do with not being new?

---

2 other posts have mentioned this already. 

A dented item is considered in "good" condition. Most retailers would either pull and destroy a dented item or mark it down.

Brand New

An item that has never been opened or removed from the manufacturer's sealing (if applicable). Item is in original shrink wrap (if applicable). See the seller's listing for full details.

Like New

An item that looks as if it was just taken out of shrink wrap. No visible wear, and all facets of the item are flawless and intact. See the seller’s listing for full details and description of any imperfections.

Very Good

An item that is used but still in very good condition. No damage to the jewel case or item cover, no scuffs, scratches cracks, or holes. The cover art and liner notes are included. The VHS or DVD box is included. The video game instructions and box are included. The teeth of disk holder are undamaged. Minimal wear on the exterior of item. No skipping on CD/DVD. No fuzzy/snowy frames on VHS tape. See the seller’s listing for full details and description of any imperfections.

Good

An item in used but good condition. May have minor damage to jewel case including scuffs or cracks, or to the item cover including scuffs, scratches, or cracks. The cover art and liner notes are included for a CD. VHS or DVD box is included. Video game instructions are included. No skipping on CD/DVD. No fuzzy/snowy frames on VHS tape. See the seller’s listing for full details and description of any imperfections.

Acceptable

An item with obvious and significant wear but is still operational. May have tears or holes in VHS/DVD box. The video game instructions and box may not be included. See the seller’s listing for full details and description of any imperfections.

[bishe22]

With the tape on it, it looks like the seller was trying to hide the damage