eBay

dlc126 · ‎03-22-2019

Tried to print out a label this morning through ebay. Unfortunately the go back to classic button is gone and I have to use the new shipping page. I put in the weight as being 16 oz because it is 15.3 and you cannot put 15.3 on the new page. On the old shipping page, putting 16 ounces in was then converted to 15.9 ounces. Ebay does not recognize 16 ounces as being first class on the new shipping page, will only let a priority label be purchased.

I had to go to PP and print the label to get the first class package rate. YES, 15.9 ounces is first class ebay! Will someone fix this soon? Hope I am calling an ebay person right.

@brian.t

@alan

oaklandmaryland · ‎03-25-2019

Sadly you had to pay more as PayPal postage is higher then ebay shows

berserkerplanet · ‎03-25-2019

>>I'm defaulting to Priority at 16 ounces or one pound, entered either way

It immediately changes 16oz to 1lb for me, but still offers First Class package as an option. (and the "go back to classic label printing" link is still there on the upper right.

Do the URLs for your new label flow page look like this?
https://gslblui.ebay.com/gslblui/new_label?transId=2000111222333&itemId=273123456789

maylen37 · ‎03-25-2019

In my case, one of my accounts gives me the older version, no issue there. The other account will not allow access to older version and is the one showing priority for 16onz.

nobody*s_perfect · ‎03-25-2019

@oaklandmaryland wrote:
Sadly you had to pay more as PayPal postage is higher then ebay shows

eBay and PayPal charge the same postage cost. The only exception is that TRS get a 3% discount from eBay for Priority Mail postage.

berserkerplanet · ‎03-25-2019

Are you peoples NOT passing discounts to buyers and charging retail USPS rates in your listings?

Starting to suspect that there may be a commercial rates/retail bug in the new label flow. A bug where when you charge your buyers retail rates, that condition half-way carries over to the new label flow (it should not), and treats the shipment as if retail parameters apply (13oz max weight), yet charges you online commercial rates based on that incorrect condition.

Does not appear to do this if the rates in the listing were online rates from what I can see (all my listings use online rates and work fine with the new label flow).

(for what I'm suspecting doesn't matter if the listing is free shipping - if the global site setting is for retail rates, a listing is a retail shipping listing even if free shipping)

I can't tell anything about whether set up for retail or commercial in the listings for salvage-1_electronics or fire-chiefs-attic (free shipping or handling charges muddle the numbers)

As if a retail/commercial flag of some sort is erroneously set and logic in the new label flow is half broken, and looking at the "pass discounts to buyer" setting in relation to determining pkg parameters when it should not be.

What do those of you that are having this problem, and are charging buyers retail rates see for, say 8oz pkgs, when you print a label in the new flow? Is it charging you the correct $3.18-$3.63 online rates for those, or is it charging you $4.39-$4.81 retail rates? What about for 13oz?

If answer to that question is new label flow charges correct online rates for 8oz, then the possible bug may only be for above 13oz shipments

tyler@ebay This looks like an issue.

berserkerplanet · ‎03-25-2019

>>In my case, one of my accounts gives me the older version, no issue there. The other account
>>will not allow access to older version and is the one showing priority for 16onz.

Did you try the workaround I posted a link to in post 8?

Does the new label flow have this problem on both accounts? ie: if you don't switch back to classic on the one that lets you, does that new label flow page work correctly for 16oz, or is it the same as the other account and bumps it to Priority?

I guess the question here is if there are two new label flow pages now - not just the same "new" label flow with just the "go back to classic label printing" link missing.

maylen37 · ‎03-25-2019

I was able to access the older version on one account. No issues, all fees were correct. However on other account, as of today there is no access to older version. Luckily, this item was only 12onz (had no issue with label fee) but as others posted upon typing 16onz it defaulted to priority. This is my fourth sold item on this account (all free shipping).

I have not tried the link, but will do so tomorrow to test any changes. Thank You.

berserkerplanet · ‎03-26-2019

I'm really curious if the URL manipulation method to get back to the classic flow still works (what I posted are just automated or manual ways to do the same thing the now missing (for some) "switch to classic label printing" link did.

The link is still there for me, and I've been using the automatic Redirector method I posted to automatically switch me back to the classic flow ever since eBay switched me to the new flow 6 months ago. Until they remove the link from my new flow pages, I can't see what you are seeing.

So I'm curious if eBay just removed the "switch to classic label printing" link from the page, or if the changes run deeper than that, and the URL manipulation method no longer gets you back to the classic flow.

Was the listing for that 12oz item using retail shipping costs or do you pass your discounts to buyers? Working on a theory that the 16oz bug only manifests when a label is printed for a retail listing (mine are all online rates, and the labels work just fine for 16oz and show First class as an option - they don't get bumped to Priority.)

So trying to narrow down if the 16oz bug is for retail listings, or if it only happens to sellers who can't go back to classic flow (ie: eBay changed other things about the new label flow for those sellers that broke it)

dlc126 · ‎03-26-2019

@berserkerplanet wrote:
>>new format does not acknowledge regional shipping rates.

Yes it does. On both the "Custom size" and "USPS Packaging" tables.

16oz works fine for me in the new label flow - it changes it to 1lb 0oz and shows first class pkg option. (as pointed out by the others, any weight between 13 and 16 oz can be used as the tier price is the same)

Unless there is a new new label flow, and I'm stuck in the old new label flow, you have something else going on.

Try the bookmarklet (or the Redirector addon method) I posted here to get back to the classic page:
https://community.ebay.com/t5/Selling/Method-to-Automatically-Switch-Back-To-Classic-eBay-Label-FLow...

Thank you, I did find the regional rate.

No, it does not provide first class mail for me for 16 ounces. I cannot type in 15.9, only 15 and 16 converts to 1 lb which will only let me pick priority, parcel select, etc., no first class as you can see below.

berserkerplanet · ‎03-26-2019

~~Was the listing for that item set up to charge retail rates or online rates?~~

I checked a couple of your listings, and it looks like you charge USPS retail rates in your listings (your site setting is to NOT pass discounts to buyers.)

All of my listings are set up to pass discounts to buyers (online rates) and 16oz works fine for me.

My wild theory is that the failure may be only occurring when the listing the label is for charged retail rates.

Label flow sees 16oz, checks the wrong criteria, sees that the retail flag is set, decides anything over 13oz is invalid, bumps it to priority. Or some convoluted variant of that.

tyler@ebay @Anonymous

Various sellers are reporting that, starting recently, the new label flow will not generate labels for First Class Package with a 16 oz weight (15.99oz) - the flow bumps it to Priority and does not display the First Class Package option at all.

I think they have said that 15oz works fine, so it's not a simple "label flow sees retail flag, decides anything over 13oz is invalid". Appears to be more complicated and only does it for 16oz

I speculate, based on observation of these reports in various forums, specifically noting that dlsc126's listings are probably all retail rates, and that mine are online rates and I don't have this problem*, that it only happens when the source listing was set up for USPS retail (that may help the developers narrow down the problem)

*I haven't lost the "switch to classic label printing" link on my new label flow page, so it's possible the retail/online thing is a red herring, and that the difference is because the sellers having the problem have mostly IIRC also lost the link, may be on a new label flow v2 page that behaves differently than the new label flow page I get. (insufficient data to deduce that either)

tyler@ebay · ‎03-26-2019

Thanks for the tag @berserkerplanet - I've gotten this reported to the folks in charge of the new label page and am will keep the thread posted as I hear back. 🙂

Tyler,

Anonymous · ‎03-26-2019

@berserkerplanet wrote:

~~Was the listing for that item set up to charge retail rates or online rates?~~

I checked a couple of your listings, and it looks like you charge USPS retail rates in your listings (your site setting is to NOT pass discounts to buyers.)

All of my listings are set up to pass discounts to buyers (online rates) and 16oz works fine for me.

My wild theory is that the failure may be only occurring when the listing the label is for charged retail rates.

Label flow sees 16oz, checks the wrong criteria, sees that the retail flag is set, decides anything over 13oz is invalid, bumps it to priority. Or some convoluted variant of that.

tyler@ebay @Anonymous

Various sellers are reporting that, starting recently, the new label flow will not generate labels for First Class Package with a 16 oz weight (15.99oz) - the flow bumps it to Priority and does not display the First Class Package option at all.

I think they have said that 15oz works fine, so it's not a simple "label flow sees retail flag, decides anything over 13oz is invalid". Appears to be more complicated and only does it for 16oz

I speculate, based on observation of these reports in various forums, specifically noting that dlsc126's listings are probably all retail rates, and that mine are online rates and I don't have this problem*, that it only happens when the source listing was set up for USPS retail (that may help the developers narrow down the problem)

*I haven't lost the "switch to classic label printing" link on my new label flow page, so it's possible the retail/online thing is a red herring, and that the difference is because the sellers having the problem have mostly IIRC also lost the link, may be on a new label flow v2 page that behaves differently than the new label flow page I get. (insufficient data to deduce that either)

Hi @berserkerplanet, tyler@ebay and I have gotten an update I wanted to share. While the new label page does not currently support partial ounces, a seller can put in 15 ounces as the weight for anything up to 15.999 oz and USPS will still accept the package with no additional charge. We've confirmed this with USPS and definitely have partial ounces on our radar as an improvement to this tool.

nobody*s_perfect · ‎03-26-2019

@Anonymous wrote: .... While the new label page does not currently support partial ounces, a seller can put in 15 ounces as the weight for anything up to 15.999 oz and USPS will still accept the package with no additional charge. We've confirmed this with USPS and definitely have partial ounces on our radar as an improvement to this tool.

We know that the postage price for 15 ounces is the same as for 15.999 ounces. The solution of just entering 15 ounces has been suggested and acknowledged several times during discussions of this issue.

But as some posters have already pointed out, the attitude and skills of local postal clerks vary tremendously. Inevitably there will be some who weigh that 15.5-ounce package, see that the seller has paid for only 15 ounces, and impose an upcharge that will probably be the full retail price for one pound via Priority Mail.It's only a matter of time.

IIRC, the "classic" form would allow sellers to enter 16 ounces, but would then print 15.999 ounces on the label. Surely the programmers can figure out how to do that on the new form, too and that would be easier than allowing sellers to enter fractional ounces.