Item returned because buyers mailbox was full...

[geminspector]

Mu buyers mailbox was full, so USPS is returning her order.  She still wants it and has asked to re-pay for shipping.  I no longer have Paypal to send her an invoice.  How do I proceed?  Is it easier to just refund and start over?

[bonanza125]

Yes you need to refund her and claim "there is an address issue" on the buyers end. Then relist the item with the additional shipping cost you had to refund her. Then have the buyer pay for the item again. Tell the buyer to make sure she clears her mailbox.

[rseuqinh]

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@geminspector wrote:

Mu buyers mailbox was full, so USPS is returning her order. 

She still wants it and has asked to re-pay for shipping.  I no longer have Paypal to send her an invoice. 

How do I proceed?  Is it easier to just refund and start over? 

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Rather than refund the buyer, now that you've already lost the original shipping cost, then lose the sale entirely if she does not come back to buy again at the higher inflated shipping cost to include the reshipping

You still have the buyer's payment in hand @geminspector so get the additional reshipping cost by giving your buyer your email address or phone number -- eBay allows you to exchange contact information after the original Checkout was completed -- to send that amount via PayPal.

Then if she never does, just refund the original payment less original shipping and your fees, and move on.

[wastingtime101]

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@geminspector wrote:

 I no longer have Paypal to send her an invoice. 

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Venmo, Zelle, etc will all work. For more options read below @geminspector .

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This is my standard advice for RTS (returned to sender) packages. Take the parts that are relevant to your situation.

You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.

• You can refund the buyer the item cost minus original shipping and minus a portion of your eBay fees (fee credits are prorated on a partial refund so you won't get back fees on the shipping amount you withhold). Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and if you still want to work with this buyer you can tell them to repurchase it with the correct name/address.
• Have the buyer sort out their address issue then pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload tracking to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.
• A different way to accomplish buyer payment for re-shipping is to create an eBay listing for the shipping cost (bumping it up to factor in eBay fees) and having the buyer purchase it, entering their correct address at checkout. You could purchase a shipping label through eBay for that transaction.
• You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.
• You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute and why deal with all that? I also think handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.
• You might also want to direct the buyer to this page so their address is updated for future purchases: Account Settings: Addresses

[robbie31415]

Curious your thoughts on RTS with UPS.

When you say original shipping do you include both ways ?

If the shipping was $15. The total with RTS is ~$30.

USPS has similar issues with services like Media Mail, Parcel Select that would have postage due.

[wastingtime101]

The only USPS service that charges return ship on a RTS package is Media Mail.

Priority and Ground Adv do not charge for RTS postage.

Parcel Select has not existed for 15 months.

UPS and FedEx are different - I believe seller has to pay RTS postage on every package and yes, I would deduct that from any refund to the buyer.

[robbie31415]

Sorry How does RTS work with Ground Saver?

I know UPS sends it back if it never gets to the USPS.

What about after transfer to the USPS and its now classified Parcel Select ?

Parcel Select is still a service used by services using USPS for last mile.

So the USPS gives it back to the UPS?

[wastingtime101]

Seller paid for a UPS service so UPS is the one that determines RTS charges.

If undeliverable USPS is supposed to return it to UPS as far as I've experienced.

[robbie31415]

Sorry it's not really an issue I've ran into.

But i felt it was the USPS that RTS under Parcel Select with postage due.

That is if the UPS successfully transfered it.

 

[fab_finds4u]

No PayPal? Have her send you a USPS Postal Money Order. You can cash it at the P.O. when you reship her package.