Hi I have a problem of an item lost in the mail. I had never tried this, but gave it a shot. It was a small item so I placed it in the mailbox with the flag up, unfortunately it never was tracked into the USPS system for tracking. I won't do it again, lesson learned, but that still leaves the item. Two days after the expected arrival, the customer opened a item request, so I refunded the money. It has been some time since then, I still hoped the item would show up, like be found and mailed. But the customer contacted me again, still wondering about the item possibly showing up, and said want the item more than the money refunded. This is where I need the help. What are my possibilities. I thought of doing something to help the customer from the item lost. I thought of things like offer a similar or other item of mine for a reduced price, but to do that doesn't a customer need to be a watcher, and then can receive the send offer? Or I could drastically lower the price of an item and send them a link. Or is it possible for them to buy another item, I could give a full refund, and still ship the item and add free shipping. Just trying to figure out my options. I understand the frustration of a lost item, but I don't want to do anything that will cause more problems. Anyone here ever have a similar experience? Thanks!
