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Is it possible to post a video to a return / resolution in order to prove an item isn't working?

I can easily prove that the item I received today doesn't work, by using video.  Is there a way to show video as "evidence," so to speak?

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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?

you dont need to prove anything, as was explained to you. As far as I know, neither Ebay nor PP accepts videos of proof of anything, they can be doctored.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?

Short answer is no, not for eBay or Paypal

Member of the Grumpy Old Man crew
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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?

No need ebay generally takes buyer's word


This is a user to user board not eBay employees.
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When people show you who they are, believe them
Message 3 of 9
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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?

I can see why some seller's are sour about ebay's return policy.  I do think buyers should show the problem.  I know that I am telling the truth which is why I want to post a video, but someone could just as easily just lie.  What if I upload to youtube and post a link?

Message 4 of 9
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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?

you dont need to prove anything, as was explained to you. As far as I know, neither Ebay nor PP accepts videos of proof of anything, they can be doctored.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 5 of 9
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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?

Ok.  Well maybe I will just mention that I do have this in case they want to see it.  I know that I don't "have to."  I guess it just bothers me to not show the proof, because I am well aware that some people take advantage of sellers and I never want to be seen as that kind of person.

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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?


@real-good-stuff wrote:

I can see why some seller's are sour about ebay's return policy.  I do think buyers should show the problem.  I know that I am telling the truth which is why I want to post a video, but someone could just as easily just lie.  What if I upload to youtube and post a link?


You don't have to convince eBay of anything; you just need to return the item within the return period and provide tracking to show its return. The seller refunds you after that. 

 

if you think there's any possibility that you might be doing something wrong in trying to use it, or something like that, you could certainly send the seller a video link in case they can help you with it, but videos are not accepted as evidence of anything in case of a dispute, because there's no way to show the greater context of what happened either before or after the video was made. 

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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?

Why would you do that?

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Re: Is it possible to post a video to a return / resolution in order to prove an item isn't working?


@real-good-stuff wrote:

 some people take advantage of sellers 


Some?

 

More like most.

 

In my experience it is about 4 out of 7 returns that are fraudulent, on a bad month 5 out of 7

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