Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

total unprotected buyer

I have had 2 problems with sellers who do not send the products protected against shocks, which arrive defective, even I feel unprotected by Ebay, it does not give any protection at the time of raising a claim since the return costs are very high to ...

Seller issued refund for item but transaction code nor payment shows in my PayPal account.

I purchased an item that ended up being a knock off. I requested a return/refund from the seller which they approved. I sent the item back and seller issued a refund. eBay says it should show in my PayPal but it is not there. The refund transaction c...

What does Ebay do to protect seller metrics during a service outage? (yeahwell)

Most likely answer: nothing, of course. I recently was off the internet for five days through no fault or desire of my own. A lightning strike ate my router and my non-service (questionable) provider didn't fix things until three days after their ori...

Buyer didn't read description knows he made a mistake and still wants to return

So buyer paid for several items and claims didn't read the description (item was damaged and sold as such with plenty of pictures) and wanted to cancel an order that was already going out. Buyer said would file return. Did so and in return notes said...

USPS claims item was "delivered in/at mailbox"

The title says most of the story but I ordered for it to go to my HOUSE and not to the mailbox.Not only that but I never put information about my mailbox so not sure what he did with the package.

ebay should let us know our best zip codes to ship to...............as far as sales go

I tried to draw attention to this a couple off weeks ago on my posting ID..........it saw no traction......actually inactive /unactive I have many friends in the Asian community of San Gabriel and close byI think I ship to 2 zipcodes............ quit...

Seller shipped one order in multiple boxes without consent, is it allowed?

Seller shipped 28 items without consent in 3 boxes and only provided the track & trace code for 1 box on all 28 items. Not to mention it took 4 weeks(!!) to ship. I was prepared to pay import charges (35 USD) and duty fee (15 USD), but now that amoun...

Shipping

When i list my items i check the box that says free shipping and in my ad its says that the buyer pays for shipping. ????????

Global Shipping Program questions for someone who uses it

I am located in the US and currently only ship to the US, APO, and FPO addresses. I like the idea of shipping internationally to boost sales, but I have a few questions that are making me hesitant to try eBay's GSP. I just want to make sure of a few ...

return

Hello. Just sold a travel chess set (small portable) to buyer in Puerto Rico who now wants to return it because it is too small. I do not offer returns and ask buyers to ask questions before bidding because of this. The first thing I add in every des...

Seller wants return item shipped to different address

Hello all: I recently bought a pair of shoes which need to be returned (buyer pays return shipping). I initiated a return through eBay and printed the eBay/PayPal generated return label. I then messaged the seller and told them that I'd like to retur...

Create Shipping Label

Did ebay/USPS make changes to their shipping options? Getting ready to mail a First Class Parcel weighing 12.9 oz and Print Shipping Label's only option coming up is purchasing a Flatrate Box label. Even putting in a lower weight still only gives me ...

Resolved! 21 year seller asks question. Please help.

I’m getting back a Return of a ring. He & I communicated through EBay messages & it’s being shipped to me now. What do I do next to insure I’ll receive final value fee?Just easy Peasy refund on PayPal as I did in past? He hasn’t filed anything with e...

Global Shipping

I ship globally to most locations via the Global Shipping Program. As ebay wants us to switch to their payment system it appears they are eliminating the Global Shipping Program to have us sellers shipping Internationally. The Global Shipping Program...

Tracking number problem. Strange item origin.

Hi group. I ordered some fishing gear last friday from a seller from Germany. The seller has very good reviews. I got a tracking number the very same day but when i looked into it something looked strange. The "Delivery service" is Deutsche Post Brie...