Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller wont refund

Hello,I bought expensive item with est delivery september 05-18. Seller never shipped the item, so i opened case with ebay for refund. Now they want me to send item back for refund. How can i send something back if the seller didnt send it to me??Ple...

Resolved! Buyer wants refund

I had a military pocket watch for parts on eBay. I accepted an offer and sold it. Now, the buyer wants a full refund. He said he can't tell from the pictures that the watch back doesn't line up like it should. The back has all the lettering on it as ...

Resolved! Am I about to be scammed?

Hello ebay community, I purchased a item from a new seller on the 14th of September. He put estimated shipping as 20th to the 28th. But he's in New Jersey and I'm in Florida. Long story short. He has not uploaded tracking Info. But the item is marked...

Resolved! Attempted delivery?

So a buyer won a bid for one of my auctions a few days ago, and I shipped it afterwards. Long story short, two days ago I received a notification on my tracking that the delivery was attempted, but there was no access to the delivery location. I cont...

Prepaid package weighs more than paid for. Help!

I'm a new seller and I used the default weight which said 2lbs. (I need to invest in a scale) When I got to USPS the weight was actually 3.9 lbs. The clerk said nothing to me and I didn't look at the receipt until I got home. Is this going to be a pr...

Resolved! So do I change this buyer's shipping address or not?

I hate it when buyers are vague in their messages. I think I might have some sort of OCD on trying to be straightforward and literal when it comes to some things. I was going to ship an item off to a buyer today when I realize their address is a big ...

'I don't know the package details' option for shipping?

I have a large number of small collectibles I want to sell and don't want to store them in the appropriate boxes as that takes up a lot of space at home. I DO have a small scale and ruler and to-date have been figuring out the cost (shipping calculat...

Can someone give me a shipping Crash Course?

I'm constantly getting confused by shipping. Used calculate shipping, selected envelope, put in all my stuff all good. Buyer buys, I go to print label and its more. Have since learned that eBay doesn't sell postage for that (Which is annoying that it...

Refund after 60 days

I make and sell shoes. I sold a pair of shoes on July 9. The buyer contacted me on September 10th and said she loved her shoes and wanted to do a custom order for 2 more pairs of shoes. I agreed and told her I would let her know when I was almost don...

Resolved! Sent wrong game to one buyer, have that buyer's game in my possesion...

Hello EBay, I have made a very stupid mistake and need some help on the matter. Here's the situation: I sent one buyer the wrong game and have the game they bought still in my possession; which means the buyer I haven't shipped to has their game bein...

US withdrawl from IPU may mean a large shift in sales back to the US sellers

The International Postal Union is a body comprised of representatives of every countries postal system. Back in the early '70s they gave extremely low terminal fees ( the amount owed to the receiving country on international mail) to developing count...

USPS SHIPPING CHARGES

Wanted to see how many other sellers are loosing business because of the new USPS shipping rates. We are finding that the new shipping rates on items over 12" x 12" are drastically higher, and in some cases higher than the price of the item to be pur...

Resolved! Where to enter fixed shipping?

I haven't listed any items for auction for many months and now that I am starting again I see ebay has changed procedures...again. I always ship at a fixed price. As I look at the listing menu now I see places to "enter package dimensions and weight"...

Who Thinks A Member of Congress is Going to Help with a USPS Problem?

So I have noted in some of my replies that one needs to advocate for them self at the PO working their way up to the PostMaster and even the online resolution services. Others suggest the Post Master General or Postal inspector in certain cases. But ...

Fraud action of a seller of supermobile-99

Well in August 27 i bought iphone x 256gb from supermobile-99. The phone arrived in 6th September i started a return because of faulty battery it had 98% battery capacity, i closed the case because seller told me to do and i sent the phone to them. T...