Hello, I have had some recently shipped items "missing" and USPS tracking shows they are sitting "in transit". Am I responsible for issuing the refund to the buyer or does eBay assist? I did an online chat with eBay and they said "don't worry, you're protected." But I have no idea what that means. I have one international item that is sitting in transit and several domestic items that appear to be missing in action too. Any advice for a relatively new seller?
The postal service is overwhelmed, Don't jump the gun. I had a package 4 days WITH NO SCAN. I thought maybe I bought the label but it didn't print, the buyer wanted to know why it wasn't shipped yet. I informed him the postal service has been missing scans but I would reship the item. Sure enough that same night (4th night after shipped) it was scanned 2 states away. Never heard from the customer again and he got 2 for 1.
If a buyer files a claim for "Item not received," then the only protection you have is a delivery scan. Without that, the buyer will get a full refund, and it comes out of your pocket, not eBay's.
The postal service is overwhelmed, Don't jump the gun. I had a package 4 days WITH NO SCAN. I thought maybe I bought the label but it didn't print, the buyer wanted to know why it wasn't shipped yet. I informed him the postal service has been missing scans but I would reship the item. Sure enough that same night (4th night after shipped) it was scanned 2 states away. Never heard from the customer again and he got 2 for 1.
If a buyer files a claim for "Item not received," then the only protection you have is a delivery scan. Without that, the buyer will get a full refund, and it comes out of your pocket, not eBay's.
