Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Broken item refund

I received an item broken is the seller suppose to return my shipping fees also?

Punching bag gloves, jumping rope

I was told my merchandise would be at my house on the 4th and this is the 13th where is my merchandise?

global shipping program (GSP)

wow...I shipped a USB camera thingy to the GSP ...I guess to reach some guy in Brazil.The GSP blocked the delivery...says the endoscope camera is restricted.....The GSP is building up a nice stockpile of stuff.......supposedly the GSP is going to des...

EBay Global Shipping Is Keeping My Item?

Hello, This was the message I received for shipping a Action Cam: "The item will not be shipped forward to its final destination and will not be returned to you." So I don't get paid or my item back. Is this normal. Why did they allow it for Global S...

China purchase cleared US Customs, how long to enter USPS system?

On a shipment from China to USA, what have other buyers been experiencing in the processing time into the USPS system after an item has cleared US Customs? FLYT Express Tracking shows:Arrived in USA on Oct 29.Arrived USA Customs on Nov 3Departed USA ...

Shipping label automatically updating to correct zip code. Freight forwarding.

New seller here. Someone purchased and paid for item. Their shipping address has partially wrong zip code. I say partially because apparently the address given is a freight forwarding location and "both" zip codes are technically "correct?" Anyways, ...

eBay increasing shipping rates more than USPS is 2021

Check it iut

Buyer/seller wants to file a missing item with ebay

Hello, I've had a 30-day handling time on the item so I know they can't file for a missing item because of that. Am I correct on this? Tracking no. 9405508205497737431487item no. 224294508027 Thanks for your help.

refunding a buyer

Due to delivery delays the item was delayed and still is in transit since Dec 7th.I was in contact with the buyer this whole time, who was very patient. While waiting and submitting the Lost package case with USPS, the case was approved. I did not re...

Seller didn’t refund original shipping for damaged item, what now?

Long story short is I received an item that was damaged and declined the seller’s offer for partial refund. Seller then agreed to full refund but did not refund my original shipping cost. It is my understanding I should get original shipping back sin...

Seller never sent item

Want to report item was never even sent out. Ebay keeps saying 'wait'...tried contacting seller twice. No response. What to do?!

Combined shipping costs more

Hi Everyone, One of my customers purchased two items from me and they will be shipped to the same address. Looks customer added two items into the cart, the checked out there. In current awaiting shipment, it is showing printing shipping label for tw...

Insurance after the fact?

Long shot, but does anybody, USPS or otherwise, offer postal insurance on a package that has already been mailed?

Ebay encourage scamming sellers who profited due shipping delays

Hello, my name is Stefan and I would like to share with you my first bad experience with Ebay and a seller The course of action is fairly simple, I ordered a product before "corona time" and I was given an estimated delivery date. When the delivery d...