does a buyer really have a leg to stand on through complaining? I listed a phone for parts not working. No returns. The buyer (using a freight forward service) sent me a message today stating the fingerprint touch sensor does not work. I was clear in the auction that due to cracks on the front and back of the phone, that I am listing it for parts/not working. The buyer wants $16 to get it fixed. Although I had a no returns policy on this item, I told the buyer I don't offer partial refunds, but you can return it and I will refund you. He says he can't return it because he's overseas. Now, what to do? How can I protect myself from negative feedback?
