How do I file a claim when INR due to misdelivery?

[academic.ealim.books]

How do I file a claim and get my money back on an item that was never delivered to me because it was misdelivered?  IF I file an INR, eBay will revert to the tracking info which shows "Item delivered at mailbox."  It wasn't. 

To preemptively answer the typical questions: No one else in the household, I checked mailbox within 40-minutes of the time it was stamped as delivered, their are no porch pirates in this neighborhood and they certainly would not have been around at the time it shows delivered as it was a torrential downpour and no none of the neighbors have it.

I checked with the USPS and the GPS tracking shows that the item was scanned delivered on a different street than mine.  So the USPS messed up the delivery and isn't the seller responsible for their shipper and any errors?

I have contacted the seller and heard nothing in response.  Seem like I have already expended energy that the seller should have done?

So how do I work within the eBay system to get a refund?

[myangelandmyprincess]

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@academic.ealim.books wrote:

Oh jeez!  Poe tay toe, Poe tot toe!

So the seller acted in the face of the evidence instead of waiting for me to have eBay step in.  Same result! 

If you look at green-night's points "a voluntary refund" is stupid and a bad business practice!  Are you saying this seller is stupid and acting in ways that are poor business?

The point that I think needs to be clarified is that it appears as though eBay is not going to protect the seller when GPS data shows that the item was misdelivered.  

Why speculate on the seller's motives when we can't know them?

So are you saying that all sellers should refuse to issue a refund when their shipper misdelivers a package?

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I’m saying based on seller protection wording the seller shouldn’t be expecting to be responsible.    Just as you felt upset and worried that you should be refunded because of how buyer protection is worded the seller also has reasonable expectation to be protected based on seller protection wording.   I think the result would have been the same as we were saying if the seller hadn’t refunded   The seller could have called and had it closed in their favor and you would have been given a courtesy refund.  

[academic.ealim.books]

Yes, that proves the seller issued the refund and it wasn't as you bet a courtesy refund from eBay!

So where is my G-note?

Post #82

Look at what eBay did - forced my seller to issue a complete refund!

You have absolutely no idea if that is true.  I would bet quite a bit that what you received was a courtesy refund from eBay.     Maybe there was something else that factored in (such as eBay had reason to believe this was a serial scammer) that had them depart from normal protocol. 

Even if it appears as though the seller refunded you, that is probably not the case.

[myangelandmyprincess]

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@academic.ealim.books wrote:

Yes, that proves the seller issued the refund and it wasn't as you bet a courtesy refund from eBay!

So where is my G-note?

Post #82

Look at what eBay did - forced my seller to issue a complete refund!

You have absolutely no idea if that is true.  I would bet quite a bit that what you received was a courtesy refund from eBay.     Maybe there was something else that factored in (such as eBay had reason to believe this was a serial scammer) that had them depart from normal protocol. 

Even if it appears as though the seller refunded you, that is probably not the case.

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Your post was still inaccurate as it doesn’t appear eBay forced the seller to refund since the seller messaged you saying they were refunding. It appears The seller voluntarily refunded not that they were forced to

[green-night]

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@academic.ealim.books wrote:

Yes, that proves the seller issued the refund and it wasn't as you bet a courtesy refund from eBay!

So where is my G-note?

Post #82

Look at what eBay did - forced my seller to issue a complete refund!

You have absolutely no idea if that is true.  I would bet quite a bit that what you received was a courtesy refund from eBay.     Maybe there was something else that factored in (such as eBay had reason to believe this was a serial scammer) that had them depart from normal protocol. 

Even if it appears as though the seller refunded you, that is probably not the case.

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How did eBay "force" your seller to refund you if they refunded voluntarily?  

Oh let me guess:  "The seller would have had to anyways so potato/patato."   Even if Trinton comes back and says that they would side with the buyer , your logic on this thread has been mind boggling. 

[green-night]

Stepping out.  Will check back in later to see what Trinton has to say.   

I await his reply with bated breath.  

[Anonymous]

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@s.kms_25 wrote:

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@Anonymous wrote:

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@academic.ealim.books wrote:

How do I file a claim and get my money back on an item that was never delivered to me because it was misdelivered?  IF I file an INR, eBay will revert to the tracking info which shows "Item delivered at mailbox."  It wasn't. 

To preemptively answer the typical questions: No one else in the household, I checked mailbox within 40-minutes of the time it was stamped as delivered, their are no porch pirates in this neighborhood and they certainly would not have been around at the time it shows delivered as it was a torrential downpour and no none of the neighbors have it.

I checked with the USPS and the GPS tracking shows that the item was scanned delivered on a different street than mine.  So the USPS messed up the delivery and isn't the seller responsible for their shipper and any errors?

I have contacted the seller and heard nothing in response.  Seem like I have already expended energy that the seller should have done?

So how do I work within the eBay system to get a refund?

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Hi @academic.ealim.books, while tracking information is the primary source we use for a case decision, we are able to offer protection if there is evidence that an item was not delivered to the correct address. You can open an item not received request through the Resolution Center or by contacting Customer Service directly. Be sure to provide the evidence of misdelivery in your request so your seller can review to provide you with a refund, replacement, or redelivery or so we can refer to this information if we are asked to step in.

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@Anonymous 

Wait a darned minute! You're saying the seller has to refund for a USPS screw up? So sellers have no INR protection now?  

If that's the case, I recommed that all sellers give up now. It's bad enough they abuse the SNAD constantly, but allowing them to get refunded when tracking shows delivery is utter tripe!

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Hi @s.kms_25, the seller is responsible for the shipping company they hired to safely deliver their sale. If a seller purchased insurance for the order, they can pursue compensation on their end with the courier, but a seller is a responsible to resolve any issues with the order where the item was lost, misdelivered, or damaged in transit. This expectation is clearly outlined on the site and has always been a seller's responsibility. If there is evidence that the item was not successfully delivered to the buyer, the seller would need to have the item redelivered if possible, replace the purchase, or refund the buyer.

[Anonymous]

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@klhmdg wrote:

I also keep see that the "seller" chose USPS. As far as I know the seller picks a shipping company BUT the "buyer" can choose the cheapest media mail OR upgrade to have insurance.

eBay is allowing "buyers" to choose shipping methods now. 

The buyer has final say on how much $ they spend on shipping. USPS should be on the hook for the misdelivered package and had the buyer purchased insurance on the item USPS would be.

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Hi @klhmdg, I just wanted to add that it is the seller that has the final say on the shipping service, as they are the one who purchases the shipping label. A buyer can select a service and may pay the seller for the cost of shipping, but the buyer is not responsible for the package while it is on it's way from the seller. Insurance would only be protection for the seller, not the buyer. 

eBay offers protection to sellers who have proof of delivery - while tracking is generally sufficient in almost every situation, if there is evidence the order was not delivered to the address the buyer provided, then the seller has not successfully delivered the item and would be responsible to provide a resolution to their buyer. We do not offer protection to sellers when an item was not delivered to their buyer.

[green-night]

@Anonymous 

if there is evidence the order was not delivered to the address the buyer provided, then the seller has not successfully delivered the item and would be responsible to provide a resolution to their buyer.

And what evidence is that?  A doctored letter on USPS letterhead which I could make in Word in about 15 seconds. 

Once again eBay shows their true colors. 

eBay refuses to do so much for sellers as to thwart a demonstrably false NAD on behalf of sellers, but when it comes to this they become Sherlock Holmes?  I guess not surprising. 

[parkersparrow]

@academic.ealim.books I havn't read though the whole thread but regarding filing a claim. This can be easily done on line by the sender or recipient. I just had an issue with a misdelivered package and was able to file a help request and get my package back. Without even having to contact the sender. usps.com/help/missing-mail.htm

[readabouthorses]

So the only way that I, as a seller, could be sure the package made it to the buyer would be to purchase an airline ticket to their town, Uber to their house and hand it over to them while making them sign a paper with notary standing by to verify their signature.  My new delivery ... PERSONAL TO YOUR DOOR. Just have lots of coffee when I get there!

[trehar_4]

The reason for that is because PayPal's seller protection kicked in. Last December I had a buyer claim that their item was not received.  eBay closed the claim in my favor,  but when I went to my PayPal Account it showed that the buyer was refunded.  I contacted PayPal and they explained that the funds hadn't  actually come from my account. It was their courtesy refund and that was the only way they could refund the buyer's transaction.  However, no funds were actually withdrawn from my account.  This was covered by PayPal's seller protection.

[trehar_4]

Just want to clarify something.  How does a seller obtain the GPS tracking for a package that is delivered in another city or state?  When I check tracking at USPS website all I can see is the Date, Time, City, Zip Code, and where the package was left.

[academic.ealim.books]

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@green-night wrote:

@Anonymous 

if there is evidence the order was not delivered to the address the buyer provided, then the seller has not successfully delivered the item and would be responsible to provide a resolution to their buyer.

And what evidence is that?  A doctored letter on USPS letterhead which I could make in Word in about 15 seconds. 

Once again eBay shows their true colors. 

eBay refuses to do so much for sellers as to thwart a demonstrably false NAD on behalf of sellers, but when it comes to this they become Sherlock Holmes?  I guess not surprising. 

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You keep astonishing me with your replies - SMH!

For those that were not paying attention.....  The tracking information that the USPS keeps has Global Positioning System (GPS) data that records the Latitude & Longitude of the location where the package was delivered!  When the carrier delivers the package, just like FedEx & UPS, they scan the bar code on the package, the device records that number and makes note of the GPS location data and transmits that information to the USPS computers.   That GPS data can be easily converted to show the street address of delivery.

NOW THIS IS THE KEY!  The GPS data is available on the USPS intranet system.  As such it is searchable and can be found from any terminal in the USPS system.  Therefore, the seller or the buyer, or both can go to a USPS location and have said information searched out and printed out.

So if you think the your buyer is pulling a fast one, there is nothing stopping you from going to the USPS and getting a printout of the GPS data and presenting that to eBay.  But hey, sellers will have to get out and  go get the information.  So far it isn't available telepathically or on your smart phone.   Just use some of that Nancy Pelosi charm and you should have no problem getting it!  

But hey, I could post what said data is available from the USPS so that others could a) see what is available, b) see what it looks like.  But it looks like most are not interested in learning, just railing against eBay & their policies.  SIgh

Oh and where is my G-Note?  Are going to welch on the bet? 

[academic.ealim.books]

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@parkersparrow wrote:
@academic.ealim.booksI havn't read though the whole thread but regarding filing a claim. This can be easily done on line by the sender or recipient. I just had an issue with a misdelivered package and was able to file a help request and get my package back. Without even having to contact the sender. usps.com/help/missing-mail.htm

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I don't blame you for not reading the thread as too much ^%$#)(**,  many buyer unfriendly opinions posted, a few close-minded & stubborn opinions, all at a loss of learning and community.

I am glad you advocated for your self and got your package back.  But if you read posts by eBay's Trinton #96 & 97 in this sequence, you will see that eBay states that misdelivery is the responsibility of the seller!  As such, I do not think it is my job to intervene with the seller's agent.  I gave an example of this in my post #52.  

In addition, I think what eBay wants sellers to do is to work things out with buyers and offer a positive "buyer experience!"  As a seller, I would never expect a buyer to have to do the leg work that you did!  Since getting an item to the seller is my responsibility, I would take it on me to track down that information and supply it to the buyer.  I dunno, maybe I am a terrible seller, since I see customer service as a top priority!  I like buyers and they are not the enemy!

[academic.ealim.books]

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@readabouthorses wrote:

So the only way that I, as a seller, could be sure the package made it to the buyer would be to purchase an airline ticket to their town, Uber to their house and hand it over to them while making them sign a paper with notary standing by to verify their signature.  My new delivery ... PERSONAL TO YOUR DOOR. Just have lots of coffee when I get there!

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Are your serious or just trolling the thread?

No!  Use the GPS data to prove delivery to the address in/on the order.