Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Has anyone used the "Report problem" (below "Refund the buyer") button on the Return Status page?

Hello,I just accepted a return from my buyer, but the item is heavily used, with missing parts, and definitely not in the same condition as sold. Instead of refunding the buyer, I was told by eBay to hold for 48 hours and file an appeal afterwards. I...

International customers who use more than 40 characters in address and seller protection

Hello,I have had numerous international customers who use more than 40 characters in their address. My most recent customer had the international city and state in the address line. I understand If I change the address, I as a seller may not be cover...

USPS Parcel Select is Not a Option

I ship a lot of heavy glass and china items. As we all know - heavier items are already penalized by eBay as they charge fees on shipping as well as on the item so heavier items just cost more than light one! But now there is a bigger issue. eBay has...

Returns for sellers is ridiculous! EBay has hit an all time low on this policy!!!

So after being forced to take a return because of all these new eBay policies in order to keep a certain status, I received the item back but was missing items when received. The buyer of course would not respond. Contacted ebay and after hearing the...

Resolved! Can sellers charge restocking fees on Free Returns?

Hi all, I ordered the wrong item by accident Saturday night (wrong model, was my mistake) and submitted a cancellation request minutes after. After sending two messages to the seller, he/she outright ignored me and today marked the item as shipped an...

Choosing Shipping Methods When Listing - A TOTAL Mess!

I posted before about this but explained it poorly. The new method of having to choose one combination of methods in a drop-down menu of a whole bunch of combinations when creating a listing, is such a total mess I won't even try to describe it. Just...

Bulk Shipping Changes Focus Groups?

There's an old saying - "If it's not broken, don't fix it". Ebay tends to constantly want to fix things that work just fine. Case in point, the bulk shipping area. The latest change shows up with the ounce being "1" or "2". Because of this, if a pack...

Resolved! Return shipping procedures

Hi, this is probably a dumb question but it's my first time returning something as a buyer and I'm a little confused. I printed the label but it says on the sheet that I'm supposed to fold it along a dotted line. It does not say to cut out the label,...

Resolved! Buyer wants to pick up item after they paid

I received a message that a buyer who has already paid for their item and shipping, now would like to pick it up since they only live a couple of towns over from me. How do I go about refunding the shipping so i don't get dinged?

Resolved! Please help me with case timeline after return.

Hello, If anyone could help me understand this, I would appreciate it. I received an item that was defective, I opened a return request. The Seller wanted to argue and insisted that I close the return. I refused to get into an argument and stayed pol...

Resolved! Shipping Postcards with Tracking

Hi,Can any seller tell me if Ebay will accept tracking information from a site like Lettertrack to ship post cards? I would like to list postcards but does not seem viable if the only option is first class mail rate of 2.60$ . A company like Lettertr...

Buyers and Sellers Should Be Very Unhappy With This Response

This was eBay's response from the community discussion earlier today. Such a horrible answer to an obvious customer service issue. A breakdown... Working at corporate retail, at the office level in operations, I can tell you this is the type of small...

Item deleted, seller no longer exists, "fake" UPS tracking to buyer ZIP

Seller's account was "deleted" a few hours after I bought an item. A few days later, I get the good ol' fake UPS tracking number (delivered to same Zip code and signed for by someone in a lobby - wow I wish my house had a lobby) that was obviously th...

Resolved! How to Change Shipping From Zipcode in the 'New Flow' (Classic Shipping Gone)

I usually use a different zip-code for my return address than the post office I use to send my items from.I think I just couldn't find the option to change my 'shipping from zip-code' on the new flow? Or unless they took out that option in the new fl...

Seller with 28k feedback purchased something from me, misusing "item is defective"

Hello everyone,I sold a headlight for a vehicle and took pictures from every angle and described it exactly for what it was. If you are unfamiliar with car headlights, there are mounting tabs that are used to secure the headlight to the vehicle. This...