I recently purchased a product from ebay. I have had great luck in the past and is why I decided to make this particular purchase. When the product arrived it was missing integral parts. I contacted the seller and was informed that the part was probably lost when I opened it up for maintenance. It was not. I went back to the photos the seller had posted and on further inspection noticed that in fact the part was missing. Now one would assume that a seller wouldn't see a product with a missing piece.
I contacted the seller asking for a refund but was notified that there is a 30% restocking fee. No where on the ad was this mentioned. You had to click on a small link to get to this information. The seller then said that if I were to cancel my refund request and to change my review from one star to 5 they would get me the missing piece. Well this has been going on for 6 weeks and still no part. I was told that the piece had to come from England and would take a couple of more weeks, but not to worry I would receive a tracking number as to the status of the shipment. Well, I took it upon my self to find a vendor here in the states that sold the piece and it is only going to take 3 days to get here.
I talked to eBay cust service today and was basically told that there is nothing that they can do to assist as the refund request had been cancelled. But, they told me to call PayPal and they may be able to help out. I paid for the item with a credit card, not paypal. I did call paypal and was told there is nothing that they can do as they are two separate companies. All I want is my money back as this has been a terrible experience.
