Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Return tracking issues, refund declined

How can I make a return tracking code work with eBay? In short: I tried to follow every step to return an item, but since eBay did not recognize my tracking code I will not get a refund even after making an appeal. Here's what happened step by step: ...

Buyer damaged item

I sent out a purse that was in GUC. It was exactly as described. The lining was not ripped when I sent it out, and now the buyer is claiming the lining is ripped. I inspected that purse inside and out before I sent it.....the rip was NOT there. Of co...

HEY EBAY - WTH IS THIS? Why does this keep happening? Guaranteed delivery bleep!

Hey ebay - explain to me why this keeps happening!!!Sold item today - 1 day handling - ship by Monday - guaranteed to buyer buy TUESDAY!!! WTH? I'M IN MN, THEY'RE IN FLORIDA - 3 DAYS MINIMUM!!! AND THIS ISN'T SOME ONE TIME GLITCH! THIS IS JUST THE FI...

Resolved! Ordered item 10 days ago, seller still hasn't shipped...

I placed an order and paid for an item on April 17th; I've contacted the seller on several occasions asking as to if it had been shipped or not, and have gotten no response. The "Item has shipped/not shipped" icon to the right of the item description...

Strange tracking number and it won't work

I purchased an item and recieved this for the tracking number. ID15245138187102CN It doesn't seem to work anywhere that I've been trying to look. To add to frustration the seller isn't good with English and doesn't understand. They said they would ge...

Global shipping program

Hello.Unfortunately I made a mistake and used ebay global shipping program.I didn't receive my Item, the shipping company (GCX) don't bother to answer and last week ebay sent me a message that I received the item and the case is closed.Now I did read...

Resolved! Can you have a different source zip code from your return shipping address?

Hello! I am rather new to selling here on EBay and was wondering if and how I can update the zip code from the shipping source.The shipping source zip is defaulted with my return zip code, but I ship using the post office in the county next to me. Th...

Seller not responding

Hi. I purchased suitcases through bidding. Its been a week and the seller has still not shipped my items. He is not replying to any messages. What should i do?

Item got lost during transition to Global Shipping Center

I'm buyer from Australia, recently purchased an item from UK seller, who sent the parcel from France to UK Global Shipping Center while she was on holiday in France. According to the tracking number she provided, item has been delivered to GSP, Pitne...

Resolved! Global Shipping program for a Buyer is Horrible

Import fees!! Import from where? Half the pages I viewed had no import fees. Only 1 page showed it. money Scam I specifically bought my item based on price, purchase & shipping.Then I got nailed with very high import fee's, what a surprise I've not o...

Media Mail Option Grayed Out

"Items in this category are not eligible for Media Mail." Its a book ! Seems ebay is playing cop for the USPS. The book was listed under the category Toy Models>Rocketry. There is a greater targeted audience for this book.Sold in a day.I believe ebay...

Resolved! ERROR

I'm trying to report Ebay, that I didn't received my product, but every time I click on the product, it goes back to inicial page. Help me, please

I issued refund but buyer kept the item and refund.

Hello all. I sent an item through global shipping and it turned up in Italy. The buyer picked fault and I accepted a return. I missed their ridiculous 4 day window in which to send a return label or give the buyer 30 euros in which to buy his own lab...

The refund you sent didn't go through

Hi,I am trying to refund a buyer but when it failed.The error message shows below: The refund you sent didn't go throughTo try again, log in to PayPal and go to the Transaction Details page and click Issue Refund.You can also send money directly to t...

Buyer return loophole that refunds shipping cost automatically

It seems that buyers are taking advantage of return loophole and selecting options that will automatically refund inital shipping cost. Selecting "return: item not as described" automatically adds the shipping cost back to the refund amount which doe...