(Help) DELIVERED TO AGENT PICKED UP AT USPS

[montra66]

A great clarification, because it was not understood. I know the destination I put in the address, I already received packages there. Never a problem. Except now with USPS, which says DELIVERED TO AGENT PICKED UP AT USPS, no one from my FF went to retrieve the package, nor did they leave it at the address because it was closed that day (July 4th holiday). Also, I don't work on July 4th. the USPS mail service, and, even so, they placed DELIVERED TO AGENT PICKED UP AT USPS.

"DELIVERED TO AGENT PICKED UP AT USPS"

It is impossible that someone picked up the package at the USPS office because, at the address it was going, no one left to look for anything, plus, it was the 4th of July, a holiday, and the delivery address was closed.

Until today, July 15, I do not have my package. For ebay "It was already delivered to me."

For the seller, according to the track, I already have it...BUT NO.

What had to do?

[tobaccocardyahoo]

You may be a victim of a seller scam where you have been provided the tracking number for a shipment to other than your address.

Contact USPS again. Tell them your address and ask whether it was the address the shipment was delivered to.

You will need that to fight with Ebay. Ebay appears not to have tools to deal with this scam.

[wastingtime101]

You are located in Argentina and using a freight forwarder in the US, correct? Tracking shows the item was successfully delivered to the freight forwarder which means you have to contact the forwarder for international tracking @montra66 . Neither eBay nor the seller have visibility to that info from the forwarder.

[kensgiftshop]

If you used a freight forwarder, the seller done their job getting it delivered there.

What happens after that is between you and the freight forwarder.

As far as Ebay is concerned, it was delivered to the address you provided.

[dolcetreasures]

You used a freight forwarding service, your item was shipped to the freight company. Contact them to schedule the delivery to your home country. 

This is becoming an epidemic. 

[montra66]

It was not received on site. I already checked. The explanation, according to the Ebay track, arrived at the USPS Central office in Miami, and, within a minute, it showed that status (DELIVERED TO AGENT PICKED UP AT USPS). No one from the destination address went to pick it up, but it was the 4th of July holiday. That is impossible as you will see.

[montra66]

As I answered above. It arrives at the USPS Miami headquarters and, within minutes, it says picked up by an "agent." The  3rd Party Reshipper that

USPS refers to is hired by them, that's what they told me in the email. By USPS. Do you think that now, 7 business days is normal for it to take to deliver from Miami to Doral?

[robbie31415]

No, the USPS has nothing to do with the FF.

You are responsible for any issues the FF has as you are the one who hired the service.

If you want protection to your actual location then you would need to have the seller either ship directly to you or use a program like Ebays International Shipping.

Once the USPS marks it as delivered then eBay and the seller are done.

[dolcetreasures]

I hope everyone reads this post and understands what is happening at these Freight Forwarding companies in South Florida. For some reason around last fall/winter there have been an insane amount of INR opened by buyers who use these freight services. They are being told all sorts of lies and fraudulent information in some cases. If you have any packages without delivery scans, 100% buyers will open INR. 

[dolcetreasures]

Your item was delivered to Doral which is the massive complex that houses the freight forwarding companies that use a mailbox system to hold packages until their customer(you) arrange or have arranged delivery to their home countries. Go onto the web page that you used with that Freight Company, and they’ll usually populate the delivery info after several days after receipt the package. It takes time to get into their system after the delivery. 

[wastingtime101]

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@montra66 wrote:

It was not received on site. I already checked. The explanation, according to the Ebay track, arrived at the USPS Central office in Miami, and, within a minute, it showed that status (DELIVERED TO AGENT PICKED UP AT USPS). No one from the destination address went to pick it up, but it was the 4th of July holiday. That is impossible as you will see.

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The bottom line is it's marked as delivered per USPS which takes eBay and the eBay seller out of the equation. This is now between you and the freight forwarder. Did the service you paid for include insurance of any kind? You need to go back to the forwarder and let them know USPS says it was delivered so they need to provide international tracking or you need to file a claim with them.

[montra66]

@wastingtime101  @dolcetreasures  @robbie31415 @kensgiftshop  Please reread my clarification that it has nothing to do with my FF

[wastingtime101]

I understand what you're saying but USPS marked it as delivered so my above response still stands. According to USPS this was delivered to your forwarder so you need to address this with them, or have them deal with USPS.

eBay and the eBay seller are out of the equation.

[dolcetreasures]

The fact that you used the FF makes the package ineligible for buyer protection. I have had dozens of packages sent to Doral by buyers and it’s a disaster half the time. Buyers always complaining about something when FF in Doral is used. Having said that, wait a few days and contact the freight company, or check back to see if the item will be in their system. They don’t scan the articles piecemeal it’s done in bulk. 

[robbie31415]

Basically the evidence is against you.

The only evidence is the FF received it.

You'd have to battle with the USPS if they scanned it incorrectly.

If it did make it to the FF and issues happened once possession was transfered then you lost all protections via eBay because you used a freight forwarding service that was hired by you.

Your only option may be to file with you payment method (paypal, CC, debit card bank) and file a item not arrived complaint.

But be warned you have a heavy chance of losing that since eBay will provide them the only evidence that exists and that's the USPS tracking that shows delivered.

If you didn't know hiring **bleep** may be cheaper to get your item overseas but they pose this risk and you are on the hook because it's a service you paid for outside of the transaction.