Handling Disputes

[12gu_69]

I hope this question finds someone with some answers. Personally, I find it unacceptable, that I have to ask the community a question that Ebay should answer.  But, I digress.

I shipped an item, but forgot to add tracking number. Buyer said never received item. Contacted Ebay. I added tracking number which proved I shipped it in a timely fashion. Ebay refunds the buyer 100%. Please tell me what i did wrong. I will admit i was tardy in adding the tracking number. 

[slyders_finds]

Does the tracking show delivered? Did you share tracking number when item not received case was opened? Some buyers get ahold of an unexperienced CS Rep and the Rep rubber stamps the approval for refund. 

[kensgiftshop]

Shipping on time isn't enough, tracking has to show it was delivered.

What does tracking show?

When the buyer filed the INR, did you respond to the case and upload the tracking number?

[lux.ra_14]

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@12gu_69 wrote:

Personally, I find it unacceptable, that I have to ask the community a question that Ebay should answer. 

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You will get better answers here.

[monica-sells]

Sounds like you might have done a procedure "out of order" initiating a refund instead of a review.

(there us a procedure you must follow to protect yourself)

Did the buyer contact you first?

Did ebay contact you asking for the tracking info?

Was it delivered (status)

We need your complete timeline to give you the proper answer.....

[714ricki]

Does the online tracking show the parcel as delivered to the buyer's address? Did your shipping label match the buyer's ship to address?

[wastingtime101]

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@12gu_69 wrote:

I shipped an item, but forgot to add tracking number. Buyer said never received item. Contacted Ebay. I added tracking number which proved I shipped it in a timely fashion. Ebay refunds the buyer 100%. Please tell me what i did wrong. I will admit i was tardy in adding the tracking number. 

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Added tracking number where @12gu_69 ? To the order? To the non-receipt claim? To both?

How long after the claim was filed did you add tracking? Was it within 3 days?

Did the tracking show a delivery scan?

https://www.ebay.com/help/selling/managing-returns-refunds/help-buyer-item-didnt-receive?id=4116

[12345jamesstamps]

"I admit I was tardy"...you answered your own question...added tracking number after refund?...that won't work.

[12gu_69]

I was upset when I wrote that Community Note. I was late in adding the tracking number- true. But i added it before he got a refund. He complained on a Monday. Ebay told me I had until Thursday 2solvs the problem. But b4 the end of tje day on Monday. He was issued a refund. And tracking # says he got item. So I was out produxt plus over $100 

[albertabrightalberta]

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@12gu_69 wrote:

I was upset when I wrote that Community Note. I was late in adding the tracking number- true. But i added it before he got a refund. He complained on a Monday. Ebay told me I had until Thursday 2solvs the problem. But b4 the end of tje day on Monday. He was issued a refund. And tracking # says he got item. So I was out produxt plus over $100 

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"I was late in adding the tracking number- true."

Where did you add the tracking number late? To the order? To the INR (item not received) claim?

"And tracking # says he got item." 

Tracking shows delivery? 

Would you please post the tracking number ?

[soh.maryl]

Original message dated 05/10/24. 

[powell-collectibles]

This is the OP coming back to give an update.  Please be nice.  

[yo0339]

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@12gu_69 wrote:

b4 the end of tje day on Monday. He was issued a refund. And tracking # says he got item.

So I was out produxt plus over $100 

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I'm confused @12gu_69 

The buyer had paid you $100,

and you had that $100 sent back.

So how are you out $100?

[kibble-net]

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@12gu_69 wrote:

I was upset when I wrote that Community Note. I was late in adding the tracking number- true. But i added it before he got a refund. He complained on a Monday. Ebay told me I had until Thursday 2solvs the problem. But b4 the end of tje day on Monday. He was issued a refund. And tracking # says he got item. So I was out produxt plus over $100 

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If you put as much effort into your customer service as you did with your spelling, then it's not a surprise at all what happened here.

[powell-collectibles]

Please be nice. Thank you!