I hope this question finds someone with some answers. Personally, I find it unacceptable, that I have to ask the community a question that Ebay should answer. But, I digress.
I shipped an item, but forgot to add tracking number. Buyer said never received item. Contacted Ebay. I added tracking number which proved I shipped it in a timely fashion. Ebay refunds the buyer 100%. Please tell me what i did wrong. I will admit i was tardy in adding the tracking number.
