Global Shipping Program Nightmare

[chi-towncollectibles]

International returns Suck.  I had no way to purchase a return label through ebay,  paypal, local or abroad post offices Brought that to the attention in the claim. Was told BUYER has till Feb 14th To ship or case is closed. Then another saying its on hold. Then Ebay sent me an email today... They refunded the buyer without a return of the item. Anyone see a problem here? I had no problem with the return No way to get a return Label. Not to mention,False claim the item didnt work, he just didnt know how to use. It works perfect and i approved a return, so there would be no issues. Wow was i wrong.  Also sent thorugh   Ebay Global Shipping Program No Help At All

eBay Customer Support has made a final decision.

We've processed the refund for the buyer. The refund amount of $ 444.50 will be recovered from you by eBay.

The buyer claimed that the item didn't match the description.

Final decision:
This case was decided in the buyer's favor.

Transaction information:
Any remaining funds from this PayPal transaction are available.

Pay Now

Case ID :

5261022233

Return ID :

5173744394

Buyer ID :

rampton7500

Request reason :

Request for return

Reimbursement summary

$ 444.50 of the reimbursement amount has been paid.

Feb. 18

Reimbursement amount due to eBay

$ 444.50

Outstanding amount for this case

$ 444.50

If you're not satisfied with this outcome, you can send us an appeal

View PayPal transaction  

Wolverine MovieMaker Pro 8mm & Super 8mm Reels to Digital Movie Maker Up to 9"

Quantity: 1

Order number: 16-06166-02618

Total: $ 444.50

Here's what happened

Feb. 18 :

The case was resolved

Feb. 13 :

The case was put on hold

Feb, 8: Buyer has till Feb 14th to ship

Case opened

Feb. 1 :

You approved a return

Feb. 1 :

You sent a message

Comments

Item Was in perfect working order when shipped.

[chi-towncollectibles]

They automatically have Ship with GSP when you list a single item. i didnt catch it. First and Last Time I put it in Ebays Hands. I couldnt locate who they even shipped it with. The Tracking # they provided wasnt the right one. When the buyer came looking, i had no answer for him. after a day of searching. I found it. 

[brwil85]

Domestic sales = "satisfaction guaranteed or you can return it for a full refund"

International sales = "satisfaction guaranteed or you can keep it for free"

[powell-memorabilia]

@brwil85 

I think that Int’l buyers are far less likely to request a return.  Maybe I’m just lucky! I’ve never had an Int’l return request.  

[iruba]

Never using GSP.  No seller protections.  eBay customer service is horrible with "service."

[kalyoth]

As a buyer of international goods living in the US, shipped with this program, with experience in returning an item I purchased, I can offer that they provide your address at all times to ship the item to the seller. paypal also refunds shipping through a return shipping program x # of times a year for up to x dollars spent - does require photo's being uploaded of documents. But that does exist & it did refund me the bulk of a return to Germany I had.

That being said, the postal systems for delivery outside the US are a logistical nightmare as there is no guarantee they ever scan it again even at time of delivery. International sales or shipping are just like the odds of winning at a Casino - The House Always Wins. Ebay would not be running this Ponzi Scheme if they could not make money from it.

[mhtrader]

I had similar problem with an international buyer.  I asked the buyer for his paypal address to receive my payment for him to buy a return shipping label. But the buyer refused to give me paypal address and opened a case. Ebay then closed the case with refund to the buyer without asking return of the item.

It appears the only way to handle cases like this with protection is to provide buyer with a prepaid return shipping label from Fedex or UPS, which of course is much more expensive than post office in buyer home country.  

[utilac]

From everything I have read on this thread, and from my own Global Shipping nightmare, I don't think I will use this option any more. Seems like buyers know they can scam sellers and ebay will back them up with it..

[*zepman]

Just sent something via Global Shipping Program - tracked it, and i was delivered last Friday - no movement on the intl tracking.  I have proof it was delivered to the GSP address - who can i contact to make sure the package wasn't stolen or lost once it got to GSP ?

[georgefix]

I think they are trying to kill it, I have to appeal every refund to get my money back now.  The last one they told me to pound sand.  Everyone got to the sorting hub

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.