@pcobra93 We use Fedex as our main business carrier. The main $$ were invoiced and paid in a week or two. Then, we will see additional charges on our bills from a shipment 2 months prior.
Fedex charges $22.50 for an address correction fee. They also charge $5.55 to deliver to a residence and an additional $5.70 for DAS residential (Delivery Area Service fee for homes that are more rural). Previously, If you called to dispute the charge because it's a restaurant like McDonalds or Burger King, the rep could google it and issue a refund. Starting last year, Fedex refused to refund stating it was a residential address when it was clearly a chain restaurant facility. When asked to google it to confirm, the rep now says that Fedex only goes by the USPS designation, not google.
We reconcile our Fedex bill every week and have saved thousands a year by disputing additional fees.
As others have said, Fedex considers ebay to be the customer, not the seller. It's like ebay being the seller's representative for chargebacks. It's very frustrating even after ebay finally allowed us to actually upload some proof that didn't have to fit on a business card.
We ship a lot of 20x20x20 inch boxes. Fedex routinely bills additional as 21x21x21. The boxes can get pushed out of shape by other boxes and they use automated scanners. The reps do refund us on most things, but we ship a lot and have used them for many years.
That's why ebay changed from billing sellers immediately for Fedex shipping labels to being able to bill for additional charges after the package was shipped. ebay still shows Fedex Ground and Fedex Home delivery as 1 line item. I have asked for years why and how they can do that as Fedex charges a fee to deliver to a residence. Now I look up the address and ship via our account and upload the tracking if it's going to a residence.
