Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Max Number of Packages in an Order Shipment (5)

Just wanted to let fellow eBay sellers know that if you have to ship an order in multiple packages, eBay will only print out 5 lables. Shipping additional packages will be paid out of pocket.

What am I missing? Shipping rate for electric scooter $400 or higher

I am trying to sell a segway scooter and after researching several companies and rates, I cannot find a rate lower than $400. I have received a lot of messages asking if the shipping estimate is wrong. It doesn't seem like other sellers with similar ...

media mail rates go up?

I was just using Endicia and unless it's screwed up the rates for Media Mail went way up. I saw any number of messages about the recent rate increases but didn't see MM mentioned. Now if this is true all of my postage rates here are in the red. Has a...

What is ebay's policy for handling a damaged shipment situation?

UPS has damaged an insured shipment that I, as seller, have sent out; what is ebay's policy, as broker, for dealing with this? Buyer is not irate, but UPS cannot proceed with processing a claim without buyers ph # & email - which ebay blocks until tr...

eBay international shipping service/asendia - customer service contact?

I sent something to the UK via Asendia and it's been stuck at a Royal Mail transfer station for the past month. Who can I contact for an update?

Resolved! Post office box problems

If the seller does not want to deliver to a post office box, but I use my post office's physical address, could this potentially get me in trouble with ebay? What if the seller's shipping company refuses to deliver after I've already paid for the ite...

Is there any way to talk with a human at eBay, having problem with eBay shipping calculator.

Any way to talk to a human at ebay about shipping calculator not showing the correct shipping cost?

UPS cost adjustment

So I’m kinda new to seeking only been selling maybe 4 months. So I was just hit with a cost adjustment of 149.97 which is money I don’t have and was still charged. Know I called eBay but I don’t know if that’s enough to take care of this. I was charg...

USPS scan form manifest is making a mess!

I recently started using the bulk shipping manifest / bulk shipping form per my local post office request. I can print the labels, print the scan form, and get the form scanned at the post office - no problem. The problem is that several packages inc...

Resolved! Does Ebay have any way to suggest desired features? How Do You Charge For Shipping Insurance?

For items over 100.00 it is often desirable to be able to have shipping insurance. However Ebay continues to not provide a way to pass on this cost without taking a guess and trying to add it to the cost or just notching up the shipping weight and ho...

EIS program question - excluding a country for specific listings etc...

I have been pretty stoic in only wanting to ship domestically, so have always excluded everything else, and still have my setting to exclude anything not domestic. So yesterday I had a sale that shipped through the EIS system. I was surprised, but de...

Resolved! Can i receive refund for postage paid for USPS Ground Advantage if the USPS lost my package?

Can we receive a refund for Ground Advantage postage purchased through eBay if no acceptance scan in tracking and order was refunded to customer for INR? So we can cut our financial losses due to the post office's incompetence. Since the USPS retired...

Excluded shipping locations not working

This is getting frustrating. I am trying to exclude certain items from Alaska, Hawaii, FPO APO. I havemanually added these excluded locations to each specific item OVER AND OVER again, only for them to get ordered by someone in these restricted areas...

UPS Shipping Price Adjustment Scam

I'm not sure I need to provide any additional details here but I'm really sick of this scam. Everybody knows single golf club cannot weight 13LB!!!!!

Resolved! Filing a claim on a "lost" GA package.

I recently had my first INR as a seller in a long time.The item was picked up and scanned on June 17th. No scans or anything since.The buyer has been refunded.My GA package is insured up to $50 right?How hard/easy is it to file a claim with the USPS?...