eBay

toytrekker · ‎06-20-2024

I sent a package $600 value via fedex with signature required (big mistake). The buyer is never home when they attempt delivery. The buyer has attempted to get fedex to hold for pick-up like any logical carrier would do. They refused because he didn't have authorization to do that. So I called fedex as the shipper and they refused my authorization because it's shipped through e-Bay. Of course e-Bay doesn't have the ability to do anything about this issue so now I have to wait 2 weeks for the shipment to come back to me. Is there any way around this with fedex? What a terrible experience and completely illogical that the recipient can't take that door note in to get it picked up like any other carrier would do. So frustrated!

albertabrightalberta · ‎06-20-2024

@monster-deals wrote:
There is no scenario where the seller needs to be out shipping unless they refund out of the goodness of their heart.

When a seller has "free" shipping, they cannot deduct original shipping even on "no return policy" returns. So in this case, the seller IS on the hook.

albertabrightalberta
Volunteer Community Mentor

johnschuricht · ‎06-20-2024

I have been through this a few times as a buyer. It is from a combination of using a signature and purchasing a Fedex label through Ebay. Ebay places restrictions on the shipment so the recipient cannot redirect the package, pre-sign for the package, sign the door tag or pick it up from any other location. The only option is to sign for the package at the delivery address with Fedex present. If Fedex is anything like every place I have lived, they sprint to the door with an attempted delivery tag and are gone down the street before you can open the door. The recourse for the buyer is a chargeback where the seller is responsible for a full refund and shipping both ways.

reallynicestamps · ‎06-20-2024

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

When a shipment is Undeliverable, the seller is not required to refund the buyer.

Since your buyer did try to arrange delivery, I hope you will refund him the selling price of the returned shipment.

The shipping cost is up to you- but given this situation, I would tend to split it or eat it.

Is there any way around this with fedex?

Never ship with FedEx

The buyer has attempted to get fedex to hold for pick-up like any logical carrier would do.

This sounds more like a stubborn franchise office than a FedEx policy.

If you and your customer are on the same page, relist (I use the customer's eBay ID as the title - makes it easy for them to find and hard for anyone else) and resell, but use a different carrier.

bonjourami · ‎06-20-2024

"The buyer has attempted to get fedex to hold for pick-up like any logical carrier would do. They refused because he didn't have authorization to do that. So I called fedex as the shipper and they refused my authorization because it's shipped through e-Bay"

This doesnt sound right, can your buyer try a different FedEx location?

``````````````````````````````````````````````````````````````````````````````````````````````````````

“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

farmalljr · ‎06-20-2024

@monster-deals wrote:
@kensgiftshop wrote:
@monster-deals wrote:
@farmalljr wrote:

Unless the buyer catches up with FedEx, you will end up getting it back, be required to refund the buyer in whole and take the loss for the shipping.
No they won't.
The listing had free shipping, so they will take a loss on it.
If they hadn't shipped with SC, which was not mentioned in the listing, it could have been delivered.
Attempted delivery is the same as delivery to ebay.

They don't have to refund in full or at all on ebay.

Yes and no. There was nothing in the listing stating signature required. Normally on an item of that price, it's not required and unless disclosed, no one would EXPECT it to be. Easily can be NAD claim, all the buyer has to do is contact CS.

And like Ken said, CC companies WILL refund the buyer without thinking twice in this situation. And if the seller thinks of fighting it, they will lose ANOTHER 20 bucks.

jg.mason · ‎06-20-2024

@reallynicestamps wrote:
Is there any way around this with fedex?
Never ship with FedEx

I cringe whenever I see I'm getting something delivered and it's coming by Fedex. 9 out of 10 times they'll just get close to the porch and chuck the package up along the house. I've watched them take a box with a bag of dog food in it and just drop it from their shoulder to the porch, open the box and there's loose dog food everywhere because the drop blew apart the bag.

farmalljr · ‎06-20-2024

@monster-deals wrote:
@kensgiftshop wrote:
@monster-deals wrote:
@farmalljr wrote:

Unless the buyer catches up with FedEx, you will end up getting it back, be required to refund the buyer in whole and take the loss for the shipping.
No they won't.
The listing had free shipping, so they will take a loss on it.
If they hadn't shipped with SC, which was not mentioned in the listing, it could have been delivered.
Attempted delivery is the same as delivery to ebay.

They don't have to refund in full or at all on ebay.

Oh, so if the seller happened to accidently change the address, and it was returned after attempted delivery, the seller would get to keep that money too? LOL. No, you are reaching and showing your dishonesty here.

The seller did not PURPOSELY do this to get it back. They assumed some things that were not correct. Even though it was an honest mistake, it's still the SELLER'S mistake. They don't get to profit from it. It's nothing on the buyer's end, and the buyer was totally UNAWARE of what the seller did until it was too late. The seller did NOT disclose, that a signature for delivery was required. This is the seller's problem, not the buyer's problem. The seller added extra "hoops" that were not required or expected.

Only someone completely dishonest would think the buyer has ANY responsibility in this situation. People work, have businesses, and lives. Few people can wait by the door everyday for mail delivery. And the ones that can, probably are not buying 600 dollar items.

lilyswan2 · ‎06-20-2024

what authorization would buyer need? if his identification or drivers license matches the name or name and address that is on the slip fedex leaves behind when they attempt delivery, why wouldn't they have buyer sign at the fedex holding office and let them pick up the package?

broto_64 · ‎06-20-2024

@farmalljr wrote:
@monster-deals wrote:
@kensgiftshop wrote:
@monster-deals wrote:
@farmalljr wrote:

Unless the buyer catches up with FedEx, you will end up getting it back, be required to refund the buyer in whole and take the loss for the shipping.
No they won't.
The listing had free shipping, so they will take a loss on it.
If they hadn't shipped with SC, which was not mentioned in the listing, it could have been delivered.
Attempted delivery is the same as delivery to ebay.

They don't have to refund in full or at all on ebay.

Oh, so if the seller happened to accidently change the address, and it was returned after attempted delivery, the seller would get to keep that money too? LOL. No, you are reaching and showing your dishonesty here.

The seller did not PURPOSELY do this to get it back. They assumed some things that were not correct. Even though it was an honest mistake, it's still the SELLER'S mistake. They don't get to profit from it. It's nothing on the buyer's end, and the buyer was totally UNAWARE of what the seller did until it was too late. The seller did NOT disclose, that a signature for delivery was required. This is the seller's problem, not the buyer's problem. The seller added extra "hoops" that were not required or expected.

Only someone completely dishonest would think the buyer has ANY responsibility in this situation. People work, have businesses, and lives. Few people can wait by the door everyday for mail delivery. And the ones that can, probably are not buying 600 dollar items.

In a perfect world you would be right, but we are dealing with ebay's policy and I believe in this case they will see it as "buyer refused delivery" and that means the buyer is outside of the MBG and the seller is not obligated to refund at all.

The buyer may or may not have better luck with the credit card bank. They may refund him or they may see that ebay already "refused delivery" and side with ebay and refuse the chargeback... As to what would happen, I don't know.

Also nobody said that is the right thing to do, we are simply stating how it works.

toytrekker · ‎06-20-2024

I'm not giving anyone any refunds. They haven't asked for it. I will reship on my dime as soon as it comes back to me. I know some people get angry about signature required including everyone here but i've always appreciated it as a buyer I see it as a perk that the seller is looking out for me. Sometimes I will look on google maps to see if the location is secure. I don't always contact the buyer about it because no one has time for that conversation. I have never had an issue until now because of FedEx apparently. What confuses me requesting a pick-up is such a problem. They still are going to have to show who they are with the door note. There is absolutely no reason not to allow that.

janet9988 · ‎06-20-2024

Ship through YOUR OWN FedEx account... not ebay's.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

monster-deals · ‎06-21-2024

@albertabrightalberta wrote:
@monster-deals wrote:
There is no scenario where the seller needs to be out shipping unless they refund out of the goodness of their heart.
When a seller has "free" shipping, they cannot deduct original shipping even on "no return policy" returns. So in this case, the seller IS on the hook.

No, they can absolutely decide what and how much to refund on ebay if they do it manually and if the buyer has opted themselves out of the MBG.

monster-deals · ‎06-21-2024

@farmalljr wrote:
@monster-deals wrote:
@kensgiftshop wrote:
@monster-deals wrote:
@farmalljr wrote:

Unless the buyer catches up with FedEx, you will end up getting it back, be required to refund the buyer in whole and take the loss for the shipping.
No they won't.
The listing had free shipping, so they will take a loss on it.
If they hadn't shipped with SC, which was not mentioned in the listing, it could have been delivered.
Attempted delivery is the same as delivery to ebay.

They don't have to refund in full or at all on ebay.

Oh, so if the seller happened to accidently change the address, and it was returned after attempted delivery, the seller would get to keep that money too? LOL. No, you are reaching and showing your dishonesty here.

The seller did not PURPOSELY do this to get it back. They assumed some things that were not correct. Even though it was an honest mistake, it's still the SELLER'S mistake. They don't get to profit from it. It's nothing on the buyer's end, and the buyer was totally UNAWARE of what the seller did until it was too late. The seller did NOT disclose, that a signature for delivery was required. This is the seller's problem, not the buyer's problem. The seller added extra "hoops" that were not required or expected.

Only someone completely dishonest would think the buyer has ANY responsibility in this situation. People work, have businesses, and lives. Few people can wait by the door everyday for mail delivery. And the ones that can, probably are not buying 600 dollar items.

Seller would automatically lose any INR where the item was shipped to a different address.

Thats remedial ebay 094.

There is no dishonesty here, just nuts and bolts.

Maybe the seller did it on purpose, maybe not.

The nuts and bolts do not change because of it.

farmalljr · ‎06-21-2024

The "nuts and bolts" are over ridden by consumer protection laws. You don't get to create a technicality to steal a consumer's money. eBay does not have a policy requiring a signature for items under 750 bucks, and the seller did not disclose it was a requirement. It's obvious the buyer isn't refusing the shipment at all. Were it not for the extra hoop of signature confirmation (that was not required or disclosed), this would have already been delivered as promised.

Consumers have every right to get an items as described, in a reasonable time frame. Federal and state laws are in place to protect consumers. These are very basic consumer rights. There is no reality in the world, where a CC company refuses a chargeback when the seller did not deliver the product. Period.