Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can you just use a store category when setting up international shipping?

Hi, I am interested in getting my feet wet with international shipping. I'm trying to figure out if I can specifically choose one store category that has about 300 books to begin with. It really needs to be a store category because the Ebay book cate...

returning overpaid shipping question

Hi everyone, Im pretty new this whole ebay selling thing and this forum has been a lifesaver in the past so I here I go again. Shipping is still pretty overwhelming to me. I've been offering free shipping because it just seems easier. However I feel ...

My item has been stuck at ISC New York for 3 months.

My item has been stuck at ISC New York for 3 months and it still hasn't arrived at my house. I would like to ask if there is anyone whose items were stuck at ISC longer than me and if they finally received them and for how long? Now I have the seller...

Can't ship media mail because Fedex is now priority even tho buyer selected media mail?

Why can I not ship media mail. My buyer selected media mail but only Fedx shows up. What happened?

Item shipped on time, tracked and delivered-but buyer didn't get it

Hi,A buyer ordered an item I shipped the next day, and it tracked to NYC and was marked as delivered. However, he never received it and thinks it may have been taken. Do I open the request, or does the buyer? How do I, the seller, get refunded?Amy

Shipping

Hello,I had a very unusual experience today and am wondering if any of you have had a similar experience. I was notified by eBay that I had made the sale for one of my items. To my great surprise, the buyer lives in my town, less than five miles away...

UPS Sent to wrong address

Here’s a new one to me , first since eBay didn’t flag an oversize package I got hit with a $1300 additional shipping charge from UPS. Then UPS delivered to wrong address , somehow my buyer was able to find that out from UPS, then it showed up at my h...

Resolved! Buyer wants to change address?

Hi- Buyer just bought my camera ($975). He messaged a request for me to ship it to new and unofficial address. It appears eBay filtered out the new address because it is not visible to me in the message. It also appears that ‘Cancel via Problem with ...

turn off free delivery for my buys I DO NOT SELL ON EBAY

TURN OFF THE CHARGES ON MY EBAY ACCOUJNT FOR FREE DELIVERY WILL N OT PAY MONTHLY IT WAS AN ERROR TO SIGN UP

Tracking not updating properly

All I'm getting are blank pages whenever I enter a tracking number on USPS website. This has been going on for a few days apparently. I refunded a buyer because they said their item never arrived. It showed in transit on eBay for 4 weeks (Internation...

Resolved! tracking not updating

Hi Everyone, looks like the tracking is not updating on one of my recent sales. Used eBay's label. When we check the tracking on the U.S.P.S. site all is A-Ok. On my seller hub orders page we are stuck on "printed label". Took to post myself - Got my...

Resolved! Shipping Policies Locked - Unable to Make Changes

Wanting some feedback here as to how to proceed with a potential bug with my shipping policies. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (...

2024-03-25 19_22_14-Edit shipping policy — Mozilla Firefox.png

2024-03-25 19_24_42-Edit shipping policy — Mozilla Firefox.png

Combining Shipments to Canada - HOW?

I had two orders to ship to a customer in Canada from USA. Before the customer paid for the bids won, I tried to create an invoice to combine the two orders into one shipment. eBay would not let me create an invoice for any international orders. Even...

Using calculated shipping - what shipping price shows up in the listing?

New seller here and working on creating some listings. I want to use calculated shipping and I'm wondering when the listing goes live what price is shown under shipping if it's calculated? I've looked at some listings and they all show a specific pri...

Media Mail

Hi all,Can you tell me how I would convert standard shipping/ground advantage to Media Mail while creating a listing for a book? There doesn't seem to be a Media Mail option. It seems I'm stuck with ground advantage for a book. Many thanks in advance...