Exhibit A. Buyer keeps requesting partial refund after repeat stating he won't be returning it.

[mclaurinusa]

This is a bit long: 

1st email before he even purchased perfect condition Brazeli for $369.99 (1 day after original date of listing creation and 4 watchers):

04/09/18: approx measurements and,is that grease build up on the plates? or just the photo..
also are the plates removable? thanks david

My reply: 

Hello,
The plates are non removeable and that is just glare from flash of camera reflected on the already shiny non-stick iron plates. Appliance has been thoroughly cleaned for shipment. Take care.

04/09/18: thank you.was this your personal item? and is that the original plug? you wouldn't consider 300.00?

Moments after he sent his 2nd email before I even replied, he purchased the Brazeli (before I could block him because I block everybody who asks for a lower price). 

I replied: 

Hello,
I saw that you purchased the Bräzeli iron. Will ship out Wednesday. But, to answer your earlier message, the plug is the original plug and my grandmother is the only owner. She needs to move/downsize so most of her estate is being sold. It's been fully tested and this is not a best offering and priced below value but if it doesn't sell in next 30 days, please check back. Please let me know if you have any further inquiries.

04/09/18: thank you for the information,much appreciated.-do you have any other kitchen items of hers you will be selling? please please pack well. looking forward to receiving this great cookie maker !
sincerely david

Before I could reply, he sent another message after purchasing:

04/09/18: Hi me again. You said you tested it. Did you make sure upper and lower plates heat independanlly ? And also does it come with the drip tray ? Thank you. David

The listing stated it was only the unit, fully functional, etc. (no accessories and photos only included unit). 

I replied:

Good evening,
Yes, it was tested for an hour on Saturday to ensure full functionality prior to listing. Plates heat up independently to 500 degrees, I assure you I would not list something that is not fully functional. Sorry, nothing extra included, listing was for the Bräzeli only as listing describes. Will ship Fed Ex ground in a sufficiently packed box for it is heavy and do not want any damage during shipment.

The item was used condition but using thermometer heated up to 500 degrees as hot as it's supposed to for making swiss brazeli. Very well made item, highly sought after.

04/09/18: A little nervous as I bought a ''new'' kitchen item $$$$ a couple of years ago off of Ebay
and it was a nightmare....Looking forward to using this gem..Sorry for all the questions. Good night
David

I replied: sorry about your previous experience and assure you it is properly working. Will ship off tomorrow. 

04/13/18: greetings unit arrived...listing says, " no dents or major scratches". ???? huge chip in front by handle...and tiny chips on left side..i don't mind the tiny ones on the side..BUT i think you should have mentioned the huge one in the front......

He sent photos of the damage (which clearly look is if a screwdriver was used to chisel at the very thick metal of unit).

I sent photos that showed the unit was clear of this damage in the areas he says are now damaged. 

He then said that it was likely done during shipment. 

Okay, so I file a Fed Ex claim. Sent all his photos, my photos, photos of how I packaged it, etc. Fed Ex said it was packaged well but denied claim because there was no damage to the exterior or interior box. And, the unit was wrapped in 6 inches of bubble wrap all around and cushioned with 5 inches of crumpled newspaper around unit inside the box. Essentially, it was packed so well that they felt the damage claimed could not have occurred during transit. 

I let the buyer know and offered to appeal. I photographed how well I packaged it because I knew he would try to pull something based on his previous emails. I didn't say anything about refunds at this point but in his next reply he requested a partial refund and to keep the item.

04/14/18: i want the machine,i think a partial refund is in order though. thank you. david

Without waiting for my reply, he sent another reply immediately after: hello
for what it"s worth...i have heard they [fedex] are very difficult to deal with ,as far as claims go-
i am very sad..'been wanting one for so long....i hoped it to be perfect..for the money spent-
most would say it's no big deal..but it is to me [use to have a round one] hope they work with you
have a great day -david

I replied: Hopefully, Fed Ex accepts the claim after appeal. If this is the case, I will certainly refund the price of the claim reimbursement to your Paypal. The estimated claim process time frame is 5-10 business days. Please know I will send an update upon their appeal decision.

04/24/18: Fed Ex took 9 days to reply to appeal. It was denied. Before this point, he had sent 2 more emails about how disappointed he was and would like a partial refund before its too late. Both of which I replied that at this point he could return the unit for a full refund once it was received. I also advised that it was up to 10 business days or more for Fed Ex to respond. At this point, I was at wits end because I already told him no partial refunds but return for full refund, I pay return shipping.

04/26/18: 

Ebay told me to open a case now. . I have heard nothing from Fed Ex and very displeased Item damaged and heating much to slow. I have sent 2 sets of photos and the longer I wait the lesser my chance to returns. Let me know if you're willing to offer a partial refund. Getting ridiculous. Thank you David.

I replied again: about returning unit and advising him to open a case because now he was stating functionality of unit (not just cosmetic damage) is slow. 

04/30/18: Morning- Don't really want to give it up,,,The whole thing makes me sad. I waited so long for one-I just would like some compensation for the damage..I can still use it ,-just not as hot as I think it should be. Most of the folks in Germany won't ship one here. I love my Beater Brazeli.. Have a Blessed day. David

I've asked him to return the unit multiple times, I will pay return shipping. He's not willing to do so. Because of the photos he sent of the damage (before anyone questions whether he is trying to scam me...yes, it is very clear he took a knife or screwdriver to the unit's metal. It's precisely chiseled out on thick metal coating of unit, in areas like right under handle, which was perfect before shipment. Packed too well for this to have happened. Box had no damage).

I guess I'm posting to show people what some Ebay buyers will do for a discount. He'll most likely leave negative even though I've spent countless hours filing/following up with Fed Ex, following up with the buyer after every single email he sent. Good grief. Almost done with Ebay.  

[the_garnet_rose]

Send one last reply: Return for refund.
Anytime they message back reply with the same thing, return for refund

[pburn]

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@mclaurinusa wrote:

Good grief. Almost done with Ebay.  

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Well, I'll tell you this: this scenario would not play out for me more than once.

[monster-deals]

IDK...see if you can run the clock out on this weirdo.

[ed8108]

I know most everyone will disagree, paying shipping on a return does cost some money, I would offer buyer a small partial refund, maybe with a partial win this buyer will go away, and no potential neg.

[missjen831]

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@ed8108 wrote:

I know most everyone will disagree, paying shipping on a return does cost some money, I would offer buyer a small partial refund, maybe with a partial win this buyer will go away, and no potential neg.

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Rewarding bad behavior is in the best interest of NO ONE but the buyer and it does not ensure the seller will be save from negative feedback. 

[cargo11]

If you have already noted return for refund - I would not even open any additional messages - if he indeed damaged it to get a discount - he knows and is trying to pass the guilt to someone that is not guilty - nor is the shipper - since there is no apparent damage to the outside box.  REading and responding does neither of you any good.  I would now BLOCK the buyer and wait until he opens a case on Ebay to ship back (which it seems he does not want to do and he wants it for the $300 he was going to offer.  DON'T play the GAME.  This is one of the reasons I don't ship internationally anymore - besides unreliable post services in many countries and the higher loss and theft rate - it is not worth it - especially on heavy items that cost a small fortune to ship.  Sorry you have to deal with this type of customer - which ever way you decide - remember - he might ask for a partial and then complain to Ebay or Paypal later for a full refund.  Good Luck

[vintagecraze50]

Let's play the same scenerio at the Walmart return desk: "I absolutely love this item but it has a small ding on it and I want to keep it can you give me 20 percent back to keep it?  Desk clerk." We can give you store credit or a full refund but we need the goods." "You mean to tell me you will not give me back 30.00 to keep this thing? Store Clerk. "YES".  But I want this one because it is the only one you have and they are all out of stock/print/manufacture/etc. "   Desk Clerk, "OK, how about we settle for 10.00 off for the ding and you keep it as long as my manager says we can do it". OK sounds great. End of transaction.

We all know it is the principle of the thing and the possibility that the buyer showed damaged photo perhaps made by them or perhaps not, Get them OUT THE DOOR AND OFF YOUR BACK ASAP.  Block bidder list, done. If they open a case for return, they might send you back their used underwear so get out while you can.

[vintagecraze50]

Can you spell--C-H-A-R-G-E-B-A-C-K. No goods sent back, refund to buyer. No questions asked by PP.

[time4david5d28]

I've had a similar situation happen to me in which the overseas buyer claimed the item arrived damaged.   He sends photos of the damaged item and damaged Box.   However, he also claims that his local post office doesn't give claims for damaged items and therefore any proof I need to provide USPS is not available - because USPS requires the recipient to fill out claim forms on their end.  USPS won't accept photos he sent to me of the damage!    The buyer also claimed to me in a message that he didn't want to open a case whereas I would have to pay for return shipping on the item . . .well, that's nice, but that's the process!    So, after 30+ days he hasn't opened up a case on EBay to ask for a refund based on item received damaged.   Either he is super nice, or super dumb.  

Of course there is a chance he could open a request for refund on PayPal . . . but hat would require him paying the return cost of about $60 on a $120 item.  Is that worth it?  Maybe, maybe not.    I do not know if he used a charge card on PayPal which he could request a charge back . . .  So, on this type of transaction I am in awaiting game with both USPS (might have file an appeal) and with this buyer.   I can't force someone in a Communist Country to comply with rules made up by EBay or USPS.

[time4david5d28]

I forgot . . . An EBay representative told me that instead of me refunding the money through PayPal, it is best to wait for the buyer to ask through EBay for a refund by initiating a Return Request.   EBay even sent him a request on my behalf to open such request and he refused to do so.   So,  I don't think it's my responsibility to just "refund" this buyer when it's his responsibility to follow rules and open a Return Request through EBay.   But now, since it's past the time to open such request, he can do so through PayPal, but what's like likelyhood of him doing so if HE has to

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@time4david5d28 wrote:

I've had a similar situation happen to me in which the overseas buyer claimed the item arrived damaged.   He sends photos of the damaged item and damaged Box.   However, he also claims that his local post office doesn't give claims for damaged items and therefore any proof I need to provide USPS is not available - because USPS requires the recipient to fill out claim forms on their end.  USPS won't accept photos he sent to me of the damage!    The buyer also claimed to me in a message that he didn't want to open a case whereas I would have to pay for return shipping on the item . . .well, that's nice, but that's the process!    So, after 30+ days he hasn't opened up a case on EBay to ask for a refund based on item received damaged.   Either he is super nice, or super dumb.  

Of course there is a chance he could open a request for refund on PayPal . . . but hat would require him paying the return cost of about $60 on a $120 item.  Is that worth it?  Maybe, maybe not.    I do not know if he used a charge card on PayPal which he could request a charge back . . .  So, on this type of transaction I am in awaiting game with both USPS (might have file an appeal) and with this buyer.   I can't force someone in a Communist Country to comply with rules made up by EBay or USPS.

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now pay for return shipping.    

[missjen831]

There is no eBay rule that says the buyer has to open a return request in this situation. It’s the proper way to handle this but it’s not a rule. 

[kensgiftshop]

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@ed8108 wrote:

I know most everyone will disagree, paying shipping on a return does cost some money, I would offer buyer a small partial refund, maybe with a partial win this buyer will go away, and no potential neg.

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That's why so many try to get a partial refund, they know a lot of sellers will probably give in and give it to them.

If I'm going to be out more money on an item, I'm paying return shipping, none of that partial refund garbage.

[carlmarxx]

The  USPS   signed  off  on new insurance agreement    UPU06   Jan2006    international  postal service  UN  ,that  International buyers have  first right to file insurance   on  all  packages first ,However  shipper  can  file only if they have a hand written letter  from addresse   giving   right  to  the shipper  too file  the claim.   Except  for  express  package ship services    ippers have full right to file insurance  claims  with out need of the addressee  .

[mclaurinusa]

Update 05/21/18:

I've stopped responding to his emails. He called Fed Ex and was told the item was declined for insurance and was told this by me. It's already past Ebay 30 day MBG. He doesn't want to return it. He can't ship underwear back as he'd have to ship 30lbs worth. Item is heavy. PP would require him to pay return shipping. If he opens a PP case, I'll update. Still cannot believe the lengths scammers go for a discount.