Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS Transit Times

Is it me or have all USPS classes been taking longer lately. It's been this way for a good 6 or so months. Packages that used to take 2 or 3 days are now taking 3 or 4 days respectively. Your thoughts...

Buyer Wants to Return Perishable Item They Finished

Any suggestions would be appreciated! I sold an expensive face cream about a month ago to a buyer through buy it now/make an offer. This cream had come directly from the manufacturer as a gift with purchase and was still boxed and sealed. I had a few...

Got unhonest buyer that gets everything for free from ebay, ebay does nothing to protect me.

I have sold an item to buyer, the item is (electrical cable), a week later after he got it, he has opened a return request saying that item is damaged. Instead of providing pictures of the item he simply ripped the original envelope. Placed clear tap...

Lost top seller rating, because tracking was not uploading on shipping or at PO either.

I learned something about this. I couldnt figure out why it said my packages were not uploading, some late. I am on time everyday. I have tracking on everything. But lost top seller. THEN I discovered, when I combined items, it only showed tracking o...

Delivery Status Not Updated on Registered Mail

Hello, I purchased a DVD from the UK and it was sent as registered mail meaning I had to sign for it. However for about 11 days its been stuck at: February 7, 2018, 11:00 pm Delivery status not updated The delivery status for this item has not been u...

Resolved! Offer shipping options based on region?

Is there any way to offer different shipping options based on region? The reason I ask is because I'm selling Buy It Now listings that are almost exclusively books - which are generally cheapest to sell Media Mail. I've found multiple threads (though...

Buyer Returns

Hey ebay! Recently a buyer asked me for a refund due to the item they received being damaged during shipping. I accept the return request ebay sent me and plan on refunding them the full amount after the item arrives at my door. My question is, will ...

Resolved! Terrible buyer

So, I’m a long time seller and buyer. I don’t do it as a job, but just a hobby, here and there. I have perfect feedback so far, and would like to keep it that way. The dreaded “hardly any feedback” buyer recently purchased something from me, and not ...

not shipped yet

DearI order and pay item,before 8 days and shipper not shipped yet item.I triedto contact shipper many time but no answer.

How am I suppose to send this back safely, or can I? Damaged mold spray.

I received a packaged in bad shape. The content ( liquid mold spray) all leaked out. It even started eating some of the shipping box away. The fumes are bad. Some of the liquid has leaked into a plastic bag. The seller wants it back.

Resolved! Warnings

Where can I find the warning numbers and what they mean?

So upset, shipped via USPS FED EX SMART POST, delivery delayed

I’m mostly here to vent, but hoping someone will give me an option to resolve this. Buyer bid on and won 77$ Lego set, free Fed Ex Smart Post was included in price, but Priority was also offered as an option. I’m in California, and buyer is in Miami....

HELP! RETURNED TO JAPAN FAKE CHANEL BAG PAID $692.00 THEY ARE CIRCUMVENTED SYSTEM

ONCE RETURNED I GET AN AUTOMATIC REFUND, BUT THE SELLER WHOM WONT RESPOND TO NUMBEROUS EMAILS, WHO HAS 4K FEEDBACK NEGATIVE FEEDBACK OF SELLING HIGH END FAKES IS STILL SELLING, NOT RIGHT OR FAIR TO ALL SELLERSIT WENT FROM CUSTOMS TO ATTEMPTED DELIVER...

Resolved! Help! Can I reroute a Priority package back to me to stop a scammer!?

Hi eBayers!I accepted an offer on my item (a graphics card) and didn't properly check out the buyers details. He had 32 positive feedback and been on eBay since Nov 2017 so at first glance all looked good. But then I started getting a lot of messages...

Free Returns are a major bummer

I don't usually post on these boards. I don't usually complain about eBay. In fact, I love selling on eBay; but the new Free Returns policy is a major bummer for sellers. Buyers are treating eBay like a free rent the runway - they can order something...