European Buyer Can't Purchase

[m60driver]

I am enrolled in EIS and to the best of my knowledge I have not excluded any countries.  But an insistent buyer in Italy finally contacted Ebay and Ebay claims my listing is for shipping to the USA only.  But I have inconsistent pages, one showing exclusions and the other showing no exclusions.  In fact the main page seems to show no exclusions and allow EIS to bypass any exclusions.  But I do remember several years ago, before I enrolled in EIS, I excluded all countries as I didn't want to ship internationally.  I just can't find that page that generates the second photo.  What am I doing wrong?

[ebooksdiva]

What's the item number? 
So far looking at several listings most items that are Navy you only ship in the US.

[robbie31415]

The few I checked showed shipping to Italy with EIS.

[nationalcameraexch]

Could be the value.  EIS doesn't ship anything over $2500

[jameshen1]

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@nationalcameraexch wrote:

Could be the value.  EIS doesn't ship anything over $2500

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He doesn't have anything listed for anywhere near that price.  So probably not it in this case.

[m60driver]

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@ebooksdiva wrote:

What's the item number? 

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https://www.ebay.com/itm/186386204855

[pjcdn2005]

I do see other navy headsets listed with the EIS but at least some of them are in a different category than yours.  It's possible that in that category, the EIS won't ship outside of the US.

[lacemaker3]

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@m60driver wrote:

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@ebooksdiva wrote:

What's the item number? 

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https://www.ebay.com/itm/186386204855

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@m60driver 

As far as I can see that item does not have eIS on it. It doesn't allow shipping to Canada either. Only to the USA.

[m60driver]

I just went into the "Business Policies" section, an area I never visit and tried to change some shipping policies.  I have no idea if it worked or screwed up all my listings.  This is all well beyond my understanding.

[nationalcameraexch]

I think eBay has certain things they don't allow for international.  I work for a camera store.  Any old motor drive or battery pack I am not allowed to ship internationally.   I've tried to get around it but have accepted that its one of those things I can't change.

[ebooksdiva]

That is one of your items where you only ship to the US.

[pjcdn2005]

It's possible that it is your business policies but it is very likely that EIS doesn't ship items in that subcategory.  I did a search for items in that category and any one the ones that I checked ship first class international, not EIS.     https://www.ebay.com/sch/4721/i.html?_from=R40&_nkw=ww+II+headset

The few WW II headsets that I had found that did ship via EIS were in the "uniform" category.

[mopata]

For some reason, ebay has blocked anything in the Militaria category from Buyers outside the US, not just things like bayonets.  It's stupid, I know but I have run into it before.  I found that you can list in the Historical Memorabilia category to get around this.

[marnotom!]

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@mopata wrote:

For some reason, ebay has blocked anything in the Militaria category from Buyers outside the US, not just things like bayonets.  It's stupid, I know but I have run into it before.  I found that you can list in the Historical Memorabilia category to get around this.

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Do those recategorized items get through the Illinois shipping hub, @mopata?  My thoughts are that they won’t pass the inspection process and end up dead-ending, leading to a disappointed and frustrated buyer.

[mopata]

They're items that are perfectly OK to ship - not weapons or anything like that.  For some reason, ebay has decided to block an entire category even though 95% of the items in that category are perfectly fine to ship.