Seller told me to chose "Just didn't like it" (said that it would cause delays in processing the refund if I chose a different reason) even though he sold me a sold/used/refurbished looking phone with scratches for $400, which he had it listed as "New".
I chose "just didn't like it" and in the reason I wrote that "I wanted to purchase a new phone without cosmetic defects".
Now, after I've shipped the phone back (and its in transit), the seller sent me a message stating that if the phone OS is not reset, or that if it's not packaged properly and damaged that it may cause delays and penalties in the refund.
I didn't reset the phone since I hadn't put anything on the phone in the first place and he could do that himself (it only takes a push of a button or two to navigate to settings and to reset. Also, he sent me that message after I had already shipped it back). In any case, if this seller tries to pull something, like penalizes for not resetting or something, will ebay staff personally intervene and read our messages to see that the seller is not being reasonable? That he is at fault for describing a used and repaired phone (I even sent the seller images of the scratch and scuff marks) as new?
