Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Issue with Buyer Claiming Item Is Damaged

I figured I post this here since I'm currently in a dispute with a buyer; about a month ago I sold a mirrorless camera to him with a fixed lens; a few weeks after he claims that the sensor is accumulated with dust particles although (1) turning on wi...

1 item of 6 purchased is not the right one. What to do?

Ok, I'm not a novice here, been using eBay for over 20 years. But I never ran into this particular situation with a seller before and it has me puzzled on what to do next. I purchased 6 boxes of Nicoderm patches. 5 were of the 14 count that were adve...

User avatar by Adventurer
  • 308 Views
  • 6 replies
  • 0 helpful

Shipping Delay

I have been a Seller and Buyer for many Years and always thought, eBay was a fair Company to do Business with. Having said this, I am changing my mind. We are in the mirth of a severe Ice and Snow Storm for the past Week. Our Post Office is close and...

Lost Package As A Seller

I sold a package and seems to be lost it left the facility and has been "traveling" to the next facility for 8 days. And from what I have seen it looks like I refund the seller and lose my item and just lose money. I was wondering if there is anythin...

Ebay Standard Envelope

I thought this service was suppose to help sellers who sell trading cards. Due to this service I just got my first negative feedback because the buyer claimed that I didn't ship the item and I didn't provide a valid shipping number. Label was printed...

User avatar by Adventurer
  • 426 Views
  • 4 replies
  • 0 helpful

$5 voucher for guaranteed delivery which hasn't arrived

I ordered an item with guaranteed delivery but it hasn't arrived. When I click on More Actions/Report late deliveryI get this:When I click on choice of voucher, I get the following message. I've tried multiple times without success. Is Ebay not stand...

Report late delivery.JPG Sorry.JPG

Suggestion

Goodnight I apologize if this is not a topic to be posted in the community. I just wanted to make a suggestion. The site should put in the ads, in addition to the freight, another field containing the cost of import. Depending on the currency, the co...

Can not print return label, only packing slip.

I'm returning an item, but "print shipping label" only prints a packing slip, not the actual label. The preview shown by ebay shows both. Many people have this problem. EBAY: What is the solution? I have Ubuntu Linux. Even printing to pdf only produc...

User avatar by Adventurer
  • 514 Views
  • 3 replies
  • 0 helpful

Seller won't refund shipping

On ebay rarely for the past decade or so; used to be an active seller. Bought a heavy item (shipping was more than the purchase price), which arrived damaged. Figured i could live with that, but I had it looked at, discovered another major defect not...

User avatar by Guide
  • 334 Views
  • 4 replies
  • 0 helpful
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