Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to edit your return policy on packing slip?

This is not the same as your business return policy. Thanks!

Issue with Buyer Claiming Item Is Damaged

I figured I post this here since I'm currently in a dispute with a buyer; about a month ago I sold a mirrorless camera to him with a fixed lens; a few weeks after he claims that the sensor is accumulated with dust particles although (1) turning on wi...

1 item of 6 purchased is not the right one. What to do?

Ok, I'm not a novice here, been using eBay for over 20 years. But I never ran into this particular situation with a seller before and it has me puzzled on what to do next. I purchased 6 boxes of Nicoderm patches. 5 were of the 14 count that were adve...

Shipping Delay

I have been a Seller and Buyer for many Years and always thought, eBay was a fair Company to do Business with. Having said this, I am changing my mind. We are in the mirth of a severe Ice and Snow Storm for the past Week. Our Post Office is close and...

Lost Package As A Seller

I sold a package and seems to be lost it left the facility and has been "traveling" to the next facility for 8 days. And from what I have seen it looks like I refund the seller and lose my item and just lose money. I was wondering if there is anythin...

Ebay Standard Envelope

I thought this service was suppose to help sellers who sell trading cards. Due to this service I just got my first negative feedback because the buyer claimed that I didn't ship the item and I didn't provide a valid shipping number. Label was printed...

eBay enforcing free shipping to Puerto Rico, seriously eBay??!!

eBay really crossed the line this time, our shipping template for Puerto Rico always have a surcharge to buyers who buy from there because we ship large items and all shipping carrier charges extra to deliver so we had to have buyers from PR to chip ...

Global Shipping - item shows paid, but no money in my account

A buyer purchased via GSP and I received an immediate notice that they paid, so I printed the shipping label but no money has shown up in my bank account, nor my PayPal. This is the first item I've sold since the transfer to Managed Payments, but I w...

seller offered a partial refund for faulty item excluding shipping cost

Hi,I purchased a used item, which turned out to be faulty. Seller offered a refund for the item, but not the shipping cost. Not sure whether the seller wants me to return the item or not. Should I accept the offer or ask full refund including the shi...

$5 voucher for guaranteed delivery which hasn't arrived

I ordered an item with guaranteed delivery but it hasn't arrived. When I click on More Actions/Report late deliveryI get this:When I click on choice of voucher, I get the following message. I've tried multiple times without success. Is Ebay not stand...

Suggestion

Goodnight I apologize if this is not a topic to be posted in the community. I just wanted to make a suggestion. The site should put in the ads, in addition to the freight, another field containing the cost of import. Depending on the currency, the co...

Can not print return label, only packing slip.

I'm returning an item, but "print shipping label" only prints a packing slip, not the actual label. The preview shown by ebay shows both. Many people have this problem. EBAY: What is the solution? I have Ubuntu Linux. Even printing to pdf only produc...

Seller won't refund shipping

On ebay rarely for the past decade or so; used to be an active seller. Bought a heavy item (shipping was more than the purchase price), which arrived damaged. Figured i could live with that, but I had it looked at, discovered another major defect not...

Air bubble machine to make bubble wrap / air cushions - Anyone uses one?

I am looking to cut some costs and also use less plastics/ packing material so I am looking to buy a machine that makes air cushions. Since the air cushions have only air it would reduce plastic consumption a lot.Most of the smaller machines I have s...

Resolved! muppet printed his own shipping lable and sent me a photo???

I bought a woodwork router.It camePlugged it in to test and see if it runs right.It comes on when you press the red button, but it will not stay on.This model has no apparent safety catch I have not engaged being so basic and the button is too far aw...