Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Customer "Claims" I didn't ship timely - there was a polar vortex

Customer who bought my laptop says he/she doesn't want it because it wasn't shipped timely." Plus, the customer claims he was moving to a different state than what was on the winning bid. I have tried to sell this laptop 3 times, and each time either...

Concerned with Tracking on a Return ...

I just checked the status of a return and am wondering if I should be concerned. The top two green blocked lines are a nearby town where the package is marked "Arrival at Unit" AND "Missent" ...Despite the "Arrival at unit" (error I'm thinking) it is...

source for GOOD bubble mailers?

I've been a customer of a large shipping supply company on ebay. They run a good business and used to have quality bubble mailers that I felt confident using. Now they are using a supplier with a much flimsier product. I complained once but what is t...

RETURNS

How do I return an Item that doesn't match the description? But part is we had issues finding a courier to Africa so I had requested a return then the seller contacted fedex and they agreed to deliver So I closed the return.. Will ebay be able to ass...

Free shipping for international buyer

I have a buy in the UK wanting an item shipped for free from the US I told her that would be fine with me. I canceled the original listing and relisted it with free shipping she then said she couldn't find the free shipping one. I looked into the lis...

Accepted a return case, buyer refuses to send return estimate or tell me PP ad. eBay refunds buyer.

Hello. I sold a $300 item a few weeks ago to a buyer in a different country. Buyer opens a return case saying there is a defect. Funny, as I did not notice the defect upon close inspection of the item before shipping. Oh well, I accept the return. I ...

FedEx ship label scam on eBay 01-29-2021

Well, we now have to stop using FedEx shipping labels generated through eBay. I just checked our eBay invoice this morning and eBay just billed our account $26.89 for a 7 pound package going from us, just North of Tampa, FL to Miami, FL via FedEx gro...

Shipping Bulk Paper Items Like Gift Bags

Hi,Does anyone have a suggestion for the least expensive way to ship paper goods like gift bags? The gift bags I have come prepackaged in lots of 24 and weigh 2 1/2 pounds per package. I don’t think I can use media mail. Thanks, A

Tracking NOT saving on select shipments...cannot manually add or save tracking numbers.

Tracking NOT saving on select shipments...cannot manually add or save tracking numbers. This issue has been happening for me since December 15th, 2020. I have called eBay 6 times. They acknowledge the problem but have yet to do anything.... I cannot ...

Global shipping stuck

So I understand there's a covid situation so delivery date can very. But eBay global shipment was providing me with update daily for an item I purchase near end of Dec / begining of January 2021. However, the tracking has been stuck since Jan 28th ("...

How to edit your return policy on packing slip?

This is not the same as your business return policy. Thanks!

Issue with Buyer Claiming Item Is Damaged

I figured I post this here since I'm currently in a dispute with a buyer; about a month ago I sold a mirrorless camera to him with a fixed lens; a few weeks after he claims that the sensor is accumulated with dust particles although (1) turning on wi...

1 item of 6 purchased is not the right one. What to do?

Ok, I'm not a novice here, been using eBay for over 20 years. But I never ran into this particular situation with a seller before and it has me puzzled on what to do next. I purchased 6 boxes of Nicoderm patches. 5 were of the 14 count that were adve...

Shipping Delay

I have been a Seller and Buyer for many Years and always thought, eBay was a fair Company to do Business with. Having said this, I am changing my mind. We are in the mirth of a severe Ice and Snow Storm for the past Week. Our Post Office is close and...

Lost Package As A Seller

I sold a package and seems to be lost it left the facility and has been "traveling" to the next facility for 8 days. And from what I have seen it looks like I refund the seller and lose my item and just lose money. I was wondering if there is anythin...