Can't seem to configure shipping label format anymore!

[joyofthehunt]

We use an 8 x 11 label which features a shipping label and a receipt.  Something happened two days ago that made that format go bye bye and I can't get it back.  Everything defaults to one label on a page and disregards the receipt format entirely.  Anyone have any info on this?  I attached a sample of the label we use.

[divwido]

Before you go to print a label-look for a checked box that says Print receipt and uncheck it.

You may have to do that a couple tmes before it sticks.

[joyofthehunt]

OMG thank you for answering so quickly... I'm going to try that now.

[joyofthehunt]

Unfortunately that didn't work. 😞

[rebell45]

Down on the right side of the purchase label page is a line that says Print Format PDF 8 X 11. Click Change, that brings up dialog box that lets you decide how the label will print. Has a box to check for printing receipt and lets you save that as your default.

[joyofthehunt]

I am familiar with that page.  Checking and unchecking the box has the same result.  It only does one label without the receipt.  In preview after preview, box checked or unchecked, I just get one label. :--(

[decosuzy66]

I'm going crazy with this too!!! I just ordered 500 labels that I can't use because everything now is centered. I usually use my iPhone to print one label at a time on a half sheet label. I was forced to print on paper and use tape to attach which won't work well for envelopes. I noticed this change once I began paying for labels with my pending managed payments. Never had a problem before. I have 2 calls into CS and they haven't called back- meanwhile the time posted for callback is 1 minute. What is going on and I hope they are aware of it?!