Caceled because of "Problem with buyers shipping address" - what is the point?

[4la57or]

A couple of days ago I had my order canceled (after I paid) by the seller due to "Problem with buyers shipping address". They didn't respond to my message where I politely asked for more details on the cancelation. Only after I contacted ebay as well, they responded and said they canceled because they got negs from buyers in my country who were upset over delays in shipping time. Needless to say, they didn't exclude my location from the shipping destinations in the listing (they ship using "ebay standard international delivery" which is tracked). Also, seller has no negative feedback so honestly I don't understand what they are referring to.

This was pretty upsetting because I'm very understanding of sellers in general, and never complain about issues that are out their control. You can look at my feedback profile and see that I never left a neg. You can even look at my previous posts to see that I have a question about an untracked package being over a month late, and I'm trying to find out how to give the seller more time for the item to arrive, before the ebay deadline on INR forces me to ask for a refund.

Now the seller can't know that. But still I it find very disrespectfiul that they didn't contact me before canceling. This happened to me before but the sellers contacted me and nicely explained and apologized for their mistake. I was understanding of course.

What bothers me more though - why can sellers do this sort of stuff? Why is it possible for sellers to just cancel orders? For whatever reason. Even if they issue a refund - they still didn't complete their part of the deal. The equivalent would be if buyers could pull their payment before receiving the item (or maybe payment minus shipping) and let the shipper return the package to the seller.

And what kind of reason is this "Problem with shipping address"? Really, what is the intended use of this option?

It seems to me that some sellers are abusing their power to cancel orders. Maybe, if there was no option to cancel without consent of both parties, they would honor the transaction more. I understand that sometimes it's impossible to fulfill the order, but sometimes buyers are also in this situation and in order to cancel they have to hope the seller is a nice person. Here, sellers can just opt out of an order with no consequence.

[bigdeals.etc]

The consequence is getting a negative from you, the buyer. Which you are totally free to do... and personally I would advise you do so and not let these sellers get away with it.

”Problem with buyers address” is intended for when USPS does not recognize the buyers address so the package will be undeliverable. Many times buyers forget to include apartment or unit numbers and the package ends up returning to the seller.

In ebay, it’s the buyers who can truly opt out of an order with no consequence. You mention a buyer equivalent. The fact is, buyers CAN easily pull that off. Filing a false SNAD accomplishes everything you mentioned in that equivalent. There’s even an added bonus that the buyer can still keep the item after receiving their money back.

[mattashine]

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@bigdeals.etc wrote:

The consequence is getting a negative from you, the buyer. Which you are totally free to do...

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Not true. When a seller refunds the money and cancels the order, the ability for the buyer to leave feedback is gone. The leave feedback button is removed and in its place is a "view similar items" button.

[lamber9347]

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@mattashine wrote:

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@bigdeals.etc wrote:

The consequence is getting a negative from you, the buyer. Which you are totally free to do...

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Not true. When a seller refunds the money and cancels the order, the ability for the buyer to leave feedback is gone. The leave feedback button is removed and in its place is a "view similar items" button.

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I'm sorry but you are confusing two different types of cancelations, a buyer CAN leave negative FB after an order is canceled by the seller. Buyer cannot leave any FB in a buyer requested cancelation, but not if the seller cancels on their side. 

This is off the eBay TOS:

You can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. Some cancelled transactions may result in a defect and affect your seller performance level. The buyer will still be able to leave you feedback. When a buyer cancels a transaction, they can’t leave negative or neutral feedback or low detailed seller ratings for you. 

[lamber9347]

@4la57or - I'm sorry your order was cancelled, this was incorrect on the seller's part if they didn't exclude your location. Unfortunately eBay cannot force a seller to complete an order but this seller will get a defect for canceling an order that has been paid. If they get enough of these their selling account can be suspended. In the meantime you are allowed to leave appropriate feedback for the seller canceling. Just make sure your FB follows the protocols so that the seller doesn't get it removed. No name calling and don't write beware of seller or use all caps. Just state the truth and be done with this. Best of luck to you.... 

[mattashine]

Just happened to me recently. I had nothing to do with this cancellation. The seller stated there was an error in the listing. My money was refunded, he canceled the sale, and the option to leave feedback was removed. All without any participation from me.

All you get in the More actions tab is : Contact seller, appeal case, view sellers other items, save this seller, hide order.

 

[bigdeals.etc]

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@mattashine wrote:

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@bigdeals.etc wrote:

The consequence is getting a negative from you, the buyer. Which you are totally free to do...

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Not true. When a seller refunds the money and cancels the order, the ability for the buyer to leave feedback is gone. The leave feedback button is removed and in its place is a "view similar items" button.

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Then how did I leave a negative for a seller who did this same exact thing to me? This happened to me in 2019 when I bought something for over $2k. I then realized the item was not new as advertised but used. The buyer asked if I wanted a refund, I said no... I want the item brand new as advertised. He then cancelled on me with the "buyer requested" reason. I ripped it into him and the seller played dumb... but I knew he was trying to circumvent defects. So I left a negative, then the seller tried to bribe me to remove the feedback. I said no, then he verbally attacked me. Lol.

There's no way I made all that up. If you aren't able to leave feedback, maybe they changed the policy... but I'm not entirely convinced yet. Have you tried leaving feedback using this link? https://www.ebay.com/fdbk/leave_feedback Do you see the seller's name in that page?

[anstr4434]

That's why I stopped buying on Ebay.  What's worse than the cancels are the scammers who never ship.  I had one give me a special offer which I accepted and paid.  She never shipped, she wouldn't answer my messages.  I had to get a refund from Ebay and then I looked at her items and she's relisted the tea set she sold me!  I gave her a negative, but she's still selling.  I had two sellers try to shake me down for an extra $20 each on BINs that I paid for.  Ebay took away my negatives, but tried to back pedal saying it "was a mistake" and that they "spoke to the CS reps".  Yeah right.   I stopped buying, I'm just waiting for an item stuck on the East coast to finally reach me before I totally go away.

[beautifulbeauty2012]

While most Israel addresses are ok, I`ve seen some really strange ones. No seller would want to add more headache dealing with non-delivered packages, so it is nothing personal to you.

As far as buyers from Israel - 99.9% they are fine from my personal experience. However, I see some really bad ones posting on this forum with the same agenda - how to scam a seller (of course, they don`t ask that directly, but you see it by their actions and how many negatives they leave to sellers).  So don`t blame your seller, he/she is the one who would eat losses from a sale if something happens.

[jmc1220]

I just had that happen to me too! I was trying get a christmas gift for my husband and two days before christmas i get a message that my order was cancelled because of "Problem with buyers  shipping address". So i sent message to the seller that my address was valid and i asked him if he checked to make sure the address he entered was the same as my address on my account. (Besides, I just had an order sent to my address with no problems from another ebay seller-who ended up sending me the wrong item, who then tried to only refund part of my money because he claimed i sent him the wrong item back-whatttt???But Ebay came through and made it all good so no complaints there! ) Anyway, he sends me back a one word response: "No".

So I was just perplexed, like what, no explanation ? what are you saying "no" to?? Weird. So now I'm getting really discouraged about buying from ebay now especially around Christmas. I mean i have no luck-- first i get sent the wrong item from one seller, and then I try to order from another seller who has the right item and he cancels that order with a non explanation  😞   

[albertabrightalberta]

@4la57or 

Your seller lied about the reason for the cancellation because he didn't want a ding on his account if he canceled for the honest reason, like not wanting to ship to Israel. 

Go to the transaction and report the seller. You can state that the seller lied about the reason for the cancellation and that there's nothing wrong with your address. 

And if able, you can leave appropriate feedback. 

[simply-the-best-for-you]

There are a number of valid uses, but this wasn't one of them.   

It's intended for when a buyer has an incorrect/incomplete address or when they contact you after a sale & tell you oops, addy is wrong, they moved or when they are trying to get around your no Int'l Sales, it can be used when there's obvious fraud (as I recenlty had), there are actually many valid reasons. 

It is also one of ONLY 2 ways a seller can cancel a tx without a defect.   Unfortunately, some sellers know this & sometimes use it unscrupulously, as was the case in your situation.  

[uluv2shop_store]

As a Seller, I can tell you, blame it on eBay policies, all is about protecting the Buyer no matter what, yes the honest answer, in this case, is the seller is afraid of shipping to your country because other people from your country are happy triggers and it is so easy to leave negative feedback. Not accounting for all the shipping delays is not the blame of the seller. I don't even bother to ship overseas. If you are honest and cancel for being out of stock or not wanting to ship like in your case, eBay punishes the seller with 5% extra fees lowering the score of the seller for every 1000 sales, you get to cancel 3 per year 0.3%. 

This never happens with Amazon or Walmart, if you go to any store and tell them you are to spend 5% extra for every time you cancel for being out of stock or refusing to sell to a customer they will say you are crazy.  

This is just a policy to squeeze money out of the seller and force them to do what they did to you. 

Regarding the feedbacks, if you are an international buyer and the seller is in the global program, buyer can't leave a negative feedback for any reason. That is why some people can leave a negative while other can't. Honestly never has ever leave me a Negative for cancelling, they get their's full refund and move on. 

[donsdetour]

Necro thread: 12-10-2020

Please start a new topic about your problems instead of using an outdated one please.

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.