Buyer returned item to themselves.

[halolover12511]

I really don't know what to do here but this buyer clearly returned an item to themselves and eBay has charged my account nearly 200 dollars after I was already robbed of my item. So this person has my money, and my item, and ebay has closed the case. I could post shipping details but no sure if thats against ToS.

[donsdetour]

File with law enforcement which eBay is not:

[halolover12511]

Additionally, the tracking number they provided for the "return" was 2 weeks older than the date of purchasing my item.. how does ebay just let someone use old tracking info on a return and still charge me?? Terrible security for sellers.

[donsdetour]

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@halolover12511 wrote:

Additionally, the tracking number they provided for the "return" was 2 weeks older than the date of purchasing my item.. how does ebay just let someone use old tracking info on a return and still charge me?? Terrible security for sellers.

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Wow, this should be able to be fought by this information.

You will need to contact ebay

Might try the social media like face book, of have them give you a call through the help and contact;

You should be able to appeal this if you can get a person to look at your evidence..

[halolover12511]

Havent been able to get ahold of anyone. Whats the best way to get to ebay? Social media??

[downunder-61]

https://www.facebook.com/eBayForBusiness  http://www.twitter.com/askebay

Send a private message.  Include your user ID, email address, phone number, and a brief

message. 

[lamber9347]

@halolover12511 Use social media, links below. The return system is all automated so that's why this was approved. You need to have someone actually look at this and they will find in your favor. Proceed respectfully and professionally at all times, don't allow anger to come in or you will lose. This platform favors the buyer so get them back on your side. Best of luck to you.... 

https://twitter.com/askebay

https://www.facebook.com/eBay/

[finalfantasy3]

You will have it reversed in your favor, don't stop until it happens. If the first person you talk to doesn't resolve it this way, speak to the next.

[halolover12511]

No one is responding on the facebook business page. They gave me an auto response message and now im still waiting for help lol

[papa486516]

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@halolover12511 wrote:

No one is responding on the facebook business page.

They gave me an auto response message and now im still waiting for help lol

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That's because you're not a business. You know how there's a dedicated lane at the bank drive-through?

Use the regular eBay at Facebook instead, like the regular lanes at the bank. Why lol -- why is that funny?

[stuff4divas]

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@halolover12511 wrote:

No one is responding on the facebook business page. They gave me an auto response message and now im still waiting for help lol

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 @papa486516  gave good advice, use the links @lamber9347  gave you.