@mad_sons_collectables wrote:
This is where I am getting confused. You and others say do not give refund. Others say to give a refund. As for the refund is it just sellers personal preference? Others also say it is my responsibility to file the claim, the customer is also saying this.
The exact same thing happened to me last year. I did not receive my package from ebay and it stated delivered. I, as the buyer, was told to file a claim with USPS, I did and received a reimbursement check about 3 weeks later.
What do I tell my customer?
@mad_sons_collectables
I guess it depends on your approach to selling. You could reimburse him now and ask him to send you payment via Paypal should the item arrive. I might do that for something inexpensive, but would not necessarily expect to ever hear back.
Last week I reimbursed a customer for a book (which he ordered in late July) that was lost, and USPS tracking showed that it was never delivered, but rather stuck somewhere in the DC area. (He never contacted me to complain, but I wanted to close the loop.)
In your case, I'd wait a few days. The item may have been scanned as having been delivered and may still be on its way. Perhaps explain that to the buyer. Ask him to keep in contact.
If he's rational he will understand. If not he will make a fuss and file an INR, which he will lose.
There are no hard and fast rules.
As a matter or principle I believe in being flexible after a decent interval has passed because that is just good customer service.
PS: Do you have any reason to suspect that he might not be telling the truth?
eBay seller since 1999. This is a posting ID.
