Bad e-Bay decision

[lindamiverbisk_0]

I consider the solution given by e-Bay to be absurd for the following case:

eBay Customer Support has made a final decision.

The seller provided tracking information that shows the shipping carrier tried to deliver the item to your address. You can pick it up from the shipping carrier.

Final decision: A refund won't be issued for this case.

Request reason : Item not received

Case reason : I haven't received a refund for the item

The reasons why I consider the measure taken by E-Bay to be unacceptable are the following:

a) In fact, the delivery track say: Return to the sender processed.

Tracking details

USPS tracking

• May 23, 2019 14:02pm Return to Sender Processed

b) On June 7th I sent a message to the seller requesting a refund because I was no longer in the United States, where the delivery should have taken place (I live in Brazil). Therefore, I am not in the least position to do what e-Bay recommends that is to pick up the product on the carrier. By the way, I do not even know if it's there since it's on the track like "Return to Sender Processed"

c) I got refund for all other purchases that were not delivered due to problems with the USPS that decided not to deliver several products at the address originally provided (while other shippers delivered). It must be emphasized that it was a problem completely beyond my control.

d) In summary, I will be charged for a product that I will never receive and that probably was or will be returned to the seller.

e) the value of the product can be whimsy, however, it is a huge shock to my belief that it is safe to buy through e-Bay.

[daw365]

Your debit card @alturi_64 was directly processed by PayPal. It's a little more work, but contact PayPal via Skype or social media. Ask to open and escalate an Item Not Received dispute; give PayPal the date, time and amount of your debit card payment, and your email address to receive the case updates. Did you get refunds already for the watch band and the perfume?

[johnrj1226]

@lindamiverbisk_0 

There is  no information (like  a return delivery confirmation date & time) that you provided that  states the purchase was  in fact returned to the seller.  Until that happens the sellers owes you  absolutely zero.

You  may have  simply  "jumped the gun" by opening an INR case before the return process could be completed.  Returns are not given a high priority by  USPS so it  may take longer than you think - guess you  can contact USPS to  get a more up to date  status on the return - might be hard to do from Brazil but that is not the sellers issue - hopefully the originally  tracking number will show a status update. 

Not so certain you can  reopen a case that has been decided but if you  have hard evidence it was returned to the seller give it a shot - I would once I  had all my ducks in a row.  While  the seller doesn't  need to refund you, not even one Yankee dime, for something they don't have in their  hands BUT if the package is back in their possession & undamaged they don't need  to keep the item & your $ too.

In the end eBay is both the judge & jury.

GL

[johnrj1226]

Here  are all the USPS Tracking events for the May 23 and time  stamps for each on the OPs package.

For some reason USPS says the address was vacant on the May 23 -  my guess USPS had a reason for doing so -

Can't speak  for all those other shipments from DHL, UPS & FedEx that were  reported to have been delivered  on the  same day - but I do find it odd  that all four 3  delivered  plus 1 attempted  delivery on the same day - just saying

May 23, 2019, 2:02 pm
Return to Sender Processed
KISSIMMEE, FL 34746 
The return on your item was processed on May 23, 2019 at 2:02 pm in KISSIMMEE, FL 34746.

---

May 23, 2019, 9:22 am
Vacant
KISSIMMEE, FL 34746 

---

May 23, 2019, 8:25 am
Arrived at Post Office
KISSIMMEE, FL 34746

[daw365]

You cannot win an appeal at eBay @lindamiverbisk_0 because eBay considers any delivery problem e.g. Out for Delivery, Notice Left, Return To Sender, etc. the same as Delivered. In contrast, PayPal only considers your item delivered when tracking actually says Delivered. 

Because you used a debit card directly at eBay, you need to contact PayPal to open then escalate an Item Not Received dispute. When you do it yourself, here's how a PayPal case looks when tracking never shows Delivered: