Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! My very own Late Shipment Rate defect experience.

I noticed today I had my very first defect. On my seller hub, I noticed that under my Seller Level I did not have 0% for "Late SHipment Rate", which is odd considering my "Tracking uploaded on time and validated" is 100%. So I clicked on my Seller Le...

Package Returned Old Address

Sold some jeans. Printed shipping label through eBay. Priority envelope came back as return to sender, unable to forward. Buyer apologized and sent $10 through PayPal and provided his new address. I’d like to print shipping label through eBay, but un...

Resolved! USPS no longer allowing First Class International packages ......

USPS Rate Changes 2019These 2019 USPS Postal Rate Changes go into effect starting June 23, 2019:1. Dimensional Weight Pricing will go into effect across all USPS Postal Zones for Packages large than 1 Cubic Foot. For details on how this change will a...

USPS Is Terrible

I ordered an EMS package from China on May 11th. Today, I saw on tracking that it is in the wrong unit postal office in PHILADELPHIA. I live in Maryland. The seller has been NARU'd and cannot send me a refund. What can I do at this point? If USPS err...

What do i do when seller sends the wrong item?

Hi everyone,I purchased a Sony CH700N but the seller sent the Sony XB650BT.I tried to contact the seller but they have not answered yet.This is the first time it happened to me.What should I do now?Thank you.

How to adjust for DIM in my calculated listings? By DIM weight or actual?

Howdy all! I have a question about the new DIM shipping coming up here in June...all my listings use Ebay's calculated shipping, and what I need to know is will Ebay automatically adjust for the new DIM based on my box dimensions AND weight? or shoul...

Package shipped to invalid address, now postage due to get it back?

I sold a taillight , shipped from Michigan to California. Light was $22, plus shipping was $24. I printed the label thru Ebay. The package took 3 weeks to get to its destination, bouncing around California. It couldn't be delivered, due to an "Invali...

Buyer has returned wrong item and confirmed they want to cancel the return request

Buyer has returned the wrong item and confirmed in an e-mail that they want to cancel the return request. I believe they are not sure how to do this from their end. As the seller can I action this? Thnaks in advance Mick

Free shipping

Do you raise the price and have free shipping or make the price low and shipping is up to the buyer and calculated by their zone and weight? How can you compete with someone who has low prices and free shipping when you very well know shipping is MOR...

Does the new DIM for USPS affect Fedex Smartpost pricing?

Does the new DIM for USPS affect Fedex Smartpost pricing? If I offer Smartpost, will that be accurate, or is that going to change too? I don't see any mention of that anywhere. When shipping large and/or heavy packages in the past, occassionally I've...

Ebay helping buyer to steal from me due to failed return system.

I recently sold a pair of MyVu personal media glasses and when the buyer received the item, he had started the return process. His claim was item not as described, that I didnt put they stunk of cigarettes & that you need an Iphone to use them. Well ...

Resolved! Do some buyers look for errors in posts solely to try to dipute the sale for a refund?

I've only had two people complain about items not being as described in both cases it was completely obvious what they were getting but they seem like they're looking for any minor error in the listing just to dispute it and try and get the item for ...

USPS Was down, still charged for shipping 3 times. Please advise!

Hey guys, so I was trying to print a shipping label last night and I get an error message saying that the usps site was having issues and to try again later. So I waited a few and tried again. I get the same error message again. So I wait and try aga...

Shipping Labels

Does anyone else have an issue with the new shipping labels forcing you to measure every package even though you know it's under the 84" for priority. There is also no option for 1/4" 1/2" etc. Forced to go up to next inch which in some cases takes y...

fraudulent seller

I've been an Ebay buyer for 5byears without many problems. This month I've had 3 fraudulent purchases. Item paid, shipping label created. Fake tracking number. USPS has no information for tracking and nownEvay says to get return I need to return the ...