Returns

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Want to start a return - Ebay can't find/doesn't show item in history

I purchased an item on 12/4/25, it arrived on 12/10/25. I want to return it but when I look in my purchase history the order isn't there. When I search using ITEM number or ORDER number from the confirmation, it isn't found. How can I initiate a retu...

Resolved! Customer Wants To Return, But...

Hey all. I sold a conferencing camera for $349 and listed it as open box. I also said it was for the camera only and showed photos of exactly what they received. The customer wants to return it and said "Missing parts or pieces & Did not come with th...

Buyer requested a return. Item hasn't even been shipped.

A buyer I am dealing with wants to cancel an order but they instead requested a refund. I haven't shipped the item yet. Do I just accept the return even though there is nothing to ship back to me? What's the best course of action here?

Resolved! Returning an Item Purchased

The seller has allowed me to return an item which i bought on 28 Nov 2025, however they gave me the 15 Dec 2025 to drop off the returned items at UPS. I am living in Jamaica and will not receive the items until Sat 13th Dec so i will not be able to c...

Wanted something else

A seller claimed he no longer had a product he listed for sale. He simply canceled the order and issued a refund. I did not want the refund, rather I wanted the product. Is there anything in ebay's policies requiring him to buy it elsewhere and provi...

Need A Phone Number for EBay Customer Service

I am having extreme difficulty with a return for Ebay sent me a return shipping label that had the wrong address. I've tried every way I can find to contact Ebay directly with no success for the directions they give to reach them aren't working. Does...

Buyer Fraud

Hello all,I sold a vintage jacket to a buyer on 11/3, and it was delivered on 11/6. The buyer requested a return on 11/6, which was automatically approved by eBay (I’m a Top Rated Seller with a 30-day return policy).On 11/27, the buyer opened a case ...

Authentication Guarantee Return

It has been over a month that a buyer opened a return request. The card was authenticated by eBay. The buyer claims that upon receiving the card from EBay's Authenticity program the card has been damaged during shipping.Is the card returned to the au...

Resolved! Return Shipping Label after Refund

I sold a laptop and the buyer wants to return it because he wasn't happy with the condition. I issued a refund and eBay shows I created the return label. The buyer responded with: Thank you for your reply, looks like since the refund was processed eB...

wrong part, does not fit

I ordered caliper covers for mu 2000 chevy silverado 1500, dual piston front , single piston rear, the rear covers do not fit , to long, order # 05-13871-77726, Item # 39720998281, sellerID [removed by moderator], cranbury, New Jersey

Damaged Merchandise

I have been a longtime buyer of Ebay. I just do not understand how sellers can send items inadequately packaged for mailing. This happens far too often. I am at the point where I do not want to do business anymore because of the inconvenience this pr...

Return Photographs.

I ordered an item (open faced balaclava) .the sender sent me the wrong item,when I instigated a return issue the sender asked for photographs of the wrong ly sent item..My camera is a Sony Cybershot which I duly complied and took the photo,s. But can...

Buyer returned item outside of eBay returns process after I sent them a shipping label

A buyer purchased an inexpensive clothing item from me back in October, then opened a return 16 days after delivery for the reason "Doesn't fit." Ebay made me provide a return label for some reason instead of automatically providing it as they usuall...

Abuse of Ebay money back Guarantee

I am seeing this very often: Seller does not accept returns but "shop with Confidence, cover by ebay guarantee is shown in listing." Case in point: seller lists shoes as size 10, no returns. I am a shoe size 10 but until I try them on, I don't know i...

DEWALT DWA1240 Pilot Point Industrial Cobalt Drill Bit Set (14 Piece)Return for a refund

These bits feature a PILOT POINT® tip and split-tip design that starts on contact and eliminates bit walking. Commonly used for drilling into stainless steel, drilling into angle iron, i-beams, and other similar metals. I contacted the seller and was...