Returns

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Buyer Fraud - Returning a completely different item

I know this is an old & painful topic...Buyer bought $40 power tool switch with serial number on it... (24AK220F) Opened return claiming it 'didn't fit his tool'. Item arrives back...and its his old worn out broken switch with serial #2064CJ (made in...

Is it so hard money back on ebay ?

I ordered a car 02 sensor ,but the parts didn't fit ,so I asked him to send me a label to return the parts , but the seller said he sent a label , but I couldn't find it anywhere also I paid the money and sent them the parts , I returned a car parts ...

What happen when a seller refuses to take item back and return customer's money

canceled a return due to the wrong reason selected, can't start a new refund.

Resolved! seller refunded before I returned, I can't find a shipping label

I bought a "used" camera, but it was defective so I INADed it. Seller accepted the return, but has already refunded the money. I have a message from ebay saying to print the shipping label, but I can't find a shipping label to print. Is there not one...

Ebay New Hours?

What are Ebay new hours to talk to someone? I haven't been able to get ahold of anyone. I keep getting this message that it is not their normal business hours when it is. I can't even chat. What is going on? Thanks ahead of time for any help.

How long do return cases usually take?

I sold something a while back that went to an authenticator then the buyer. Buyer was unhappy and opened a return case. I would like the buyer to be happy with the purchase. The return case was made back around July 28th. I have access to the funds. ...

Refund

How does one change the “reason for return” portion of the return page. I cannot seem to get back to that particular prompt, it just skips to method of return. I need to change it.

buyer refunded / return closed but now buyer used the label. WILL I BE CHARGED? Please help

This is a new situation for me in all my years of selling. I have a 30 day return policy. - 8/31 Buyer opened a return for a defective item (Ebay auto generates a return label)- 8/31 I refund the buyer in full and case closes. (I don't want the defec...

A repeat buyer buys the same item then returns it reason purchased by mistake

It has come to my attention that a buyer purchased a handy camera back in June this year, only to immediately open a return stating purchased by mistake so I honored the return and inspected the item once it returned and then refunded them. Yesterday...

I I have been scammed and your robot system ensures we cannot talk with you

I belive I have been scammed, yet the Bozos robot does not allow us to talk to a human. Is it asking too much, that good customer as myself cannot discuss a situation with you by telephone. so far a loyal customer

Bumper refund

when is my fefund for the bumper going to be added

Bought a dvd box set that skips, but seller had unusual request

Hi. I really wasn't sure where to post this under, but I recently bought a 6-disc dvd set from someone off ebay. He had no negative feedback. I had problems with three of the discs. The discs wouldn't play, but they weren't scratched or anything. I h...

return options

Hello,I have never sold secondhand items before. How does the return process work for new or secondhand clothing, shoes, and electronic products? Do customers have the option to return items?

It's too bad ebay Customer Service reps don't know eBay policies

We had a buyer from the Dominican Republic open a return and eBay automatically allowed and accepted the return. The buyer used a freight forward/third party shipper to receive the item. eBay's MBG policy states the buyer is EXCLUDED from eBay MBG du...