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Notifications

FYI devon@ebay kyle@ebay elizabeth@ebay 

 

Since Monday notifications have been off. Some not appearing at all, others very delayed.

Message 1 of 46
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45 REPLIES 45

Re: Notifications

Thank you devon@ebay . There's also the issue where posts I've read and responded to remain bold (unread). I'm guessing it's another system lag with recognizing read status.

 

While I have you here, can you fix my post on this forum? It's linking to somebody else's post. I believe eBay made changes to forum name and my post is now inaccessible. You might need to move it? I don't know, something is broken. If you can't fix it let me know and I can put up a new duplicate post and you can delete the original after. https://community.ebay.com/t5/eBay-Ads/bd-p/eBay_Ads_1

Message 31 of 46
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Re: Notifications

I created a new thread devon@ebay so you can delete the old one that's still redirecting to somebody else's post. Since I cannot open the old post I can't report to mods and ask them to delete it - can you do that? Also why is my new post pinned? I think the new forum has some bugs to sort. 😂

Message 32 of 46
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Re: Notifications

Hey devon@ebay , I'm seeing delays on email notifications for PMs again (running about 2-3 hours behind right now) - if you could please let Khoros know, thanks!

Message 33 of 46
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Re: Notifications

Between 2-5 hr delay for me.

Message 34 of 46
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Re: Notifications


@valueaddedresource wrote:

Hey devon@ebay , I'm seeing delays on email notifications for PMs again (running about 2-3 hours behind right now) - if you could please let Khoros know, thanks!


Same here. Just received an email notification for a reply to a selling thread that was almost 3 hours old.

Message 35 of 46
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Re: Notifications

Hi devon@ebay . Notifications have been lagging for the past week. Can you bring up with Khoros? Thanks!

Message 36 of 46
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Re: Notifications

Quick update: Notifications lagging is still a problem devon@ebay . In case a more detailed explanation is helpful:

 

- My notifications were cleared earlier, so the bell is not lit up.

-  If I hover over the bell, the preview shows several notifications from the last 15 min or so.

- The bell is not lit up with those new notifications.

- If I click on the bell to open the notifications page, none of those notifications showing in the preview are appearing on the notifications page.

 

I'm leaving this post draft open in a separate tab so I don't have to revise my post once the notifications finally register.

 

OK, here we go.

- The notification bell lit up on approx a 50-55 min delay. Those notifications are appearing on the notifications page on approx 50-55 min delay.

 

I'd say I hope that gets this resolved, but seeing how notification lags have been a consistent problem for over a year, I somehow doubt Khoros is going to fix this. Still, your team should be made aware this is a constant roadblock in seeing @ tags in a timely manner, so I guess I'll keep reporting it.

Message 37 of 46
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Re: Notifications

devon@ebay  I'm also experiencing the same delays with bell notifications as @wastingtime101 notes above today and am also seeing ~50 minute delay in email notifications for private messages being received as well.

Message 38 of 46
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Re: Notifications


@valueaddedresource wrote:

seeing ~50 minute delay in email notifications for private messages being received as well.


Approx 1 hour delay today devon@ebay @valueaddedresource . Yesterday was approx half hour delay.

Message 39 of 46
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Re: Notifications

Same yesterday and today devon@ebay . Approx 50-60 min delay on emails for PMs. Delay is always worse in the morning and afternoon. The lag shortens in the evening.

Message 40 of 46
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Re: Notifications


@wastingtime101 wrote:

Same yesterday and today devon@ebay . Approx 50-60 min delay on emails for PMs. Delay is always worse in the morning and afternoon. The lag shortens in the evening.


Hey @wastingtime101! We have a ticket that we opened last week with Khoros on this and it is being looked into. Once we hear more information back on it we will update you!  

Devon,
eBay
Message 41 of 46
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Re: Notifications

i still  receiver notifications nomally

Message 42 of 46
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Re: Notifications

devon@ebay  I'm not getting email notifications for PMs again - so far 2 today with no emails.

Message 43 of 46
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Re: Notifications


@valueaddedresource wrote:

devon@ebay  I'm not getting email notifications for PMs again - so far 2 today with no emails.


Same here Devon, haven't gotten any emails since July 1st and I typically get them for PMs and accepted solutions. I checked my settings on Community and the spam folder on my email.

 

Did Khoros temporarily disable emails while they work on the problem?

 

As you can see, I should be getting email alerts:

communitypms.png

communityemails.png

Message 44 of 46
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Re: Notifications

devon@ebay  @wastingtime101  I also checked settings and spam and it's definitely not working.

 

I also have it set to email a daily digest of activity on threads I'm subscribed to and just checked - the last one of those was on July 1st as well, so I would guess that's when something changed or broke.

Message 45 of 46
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