Notifications

[wastingtime101]

FYI devon@ebay kyle@ebay elizabeth@ebay 

Since Monday notifications have been off. Some not appearing at all, others very delayed.

[wastingtime101]

Thank you devon@ebay . There's also the issue where posts I've read and responded to remain bold (unread). I'm guessing it's another system lag with recognizing read status.

While I have you here, can you fix my post on this forum? It's linking to somebody else's post. I believe eBay made changes to forum name and my post is now inaccessible. You might need to move it? I don't know, something is broken. If you can't fix it let me know and I can put up a new duplicate post and you can delete the original after. https://community.ebay.com/t5/eBay-Ads/bd-p/eBay_Ads_1

[wastingtime101]

I created a new thread devon@ebay so you can delete the old one that's still redirecting to somebody else's post. Since I cannot open the old post I can't report to mods and ask them to delete it - can you do that? Also why is my new post pinned? I think the new forum has some bugs to sort. 😂

[valueaddedresource]

Hey devon@ebay , I'm seeing delays on email notifications for PMs again (running about 2-3 hours behind right now) - if you could please let Khoros know, thanks!

[wastingtime101]

Between 2-5 hr delay for me.

[go-bad-chicken]

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@valueaddedresource wrote:

Hey devon@ebay , I'm seeing delays on email notifications for PMs again (running about 2-3 hours behind right now) - if you could please let Khoros know, thanks!

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Same here. Just received an email notification for a reply to a selling thread that was almost 3 hours old.

[wastingtime101]

Hi devon@ebay . Notifications have been lagging for the past week. Can you bring up with Khoros? Thanks!

[wastingtime101]

Quick update: Notifications lagging is still a problem devon@ebay . In case a more detailed explanation is helpful:

- My notifications were cleared earlier, so the bell is not lit up.

-  If I hover over the bell, the preview shows several notifications from the last 15 min or so.

- The bell is not lit up with those new notifications.

- If I click on the bell to open the notifications page, none of those notifications showing in the preview are appearing on the notifications page.

I'm leaving this post draft open in a separate tab so I don't have to revise my post once the notifications finally register.

OK, here we go.

- The notification bell lit up on approx a 50-55 min delay. Those notifications are appearing on the notifications page on approx 50-55 min delay.

I'd say I hope that gets this resolved, but seeing how notification lags have been a consistent problem for over a year, I somehow doubt Khoros is going to fix this. Still, your team should be made aware this is a constant roadblock in seeing @ tags in a timely manner, so I guess I'll keep reporting it.

[valueaddedresource]

devon@ebay  I'm also experiencing the same delays with bell notifications as @wastingtime101 notes above today and am also seeing ~50 minute delay in email notifications for private messages being received as well.

[wastingtime101]

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@valueaddedresource wrote:

seeing ~50 minute delay in email notifications for private messages being received as well.

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Approx 1 hour delay today devon@ebay @valueaddedresource . Yesterday was approx half hour delay.

[wastingtime101]

Same yesterday and today devon@ebay . Approx 50-60 min delay on emails for PMs. Delay is always worse in the morning and afternoon. The lag shortens in the evening.

[devon@ebay]

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@wastingtime101 wrote:

Same yesterday and today devon@ebay . Approx 50-60 min delay on emails for PMs. Delay is always worse in the morning and afternoon. The lag shortens in the evening.

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Hey @wastingtime101! We have a ticket that we opened last week with Khoros on this and it is being looked into. Once we hear more information back on it we will update you!  

[con-536514]

i still  receiver notifications nomally

[valueaddedresource]

devon@ebay  I'm not getting email notifications for PMs again - so far 2 today with no emails.

[wastingtime101]

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@valueaddedresource wrote:

devon@ebay  I'm not getting email notifications for PMs again - so far 2 today with no emails.

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Same here Devon, haven't gotten any emails since July 1st and I typically get them for PMs and accepted solutions. I checked my settings on Community and the spam folder on my email.

Did Khoros temporarily disable emails while they work on the problem?

As you can see, I should be getting email alerts:

[valueaddedresource]

devon@ebay  @wastingtime101  I also checked settings and spam and it's definitely not working.

I also have it set to email a daily digest of activity on threads I'm subscribed to and just checked - the last one of those was on July 1st as well, so I would guess that's when something changed or broke.