No reply option to a post

[petergrainge_uk]

I am seeing a question that I can answer but there is no field to put in my answer. Searching finds various posts about this but every one of them gets an Archived response. Am I missing some setting?

[lacemaker3]

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@petergrainge_uk wrote:

Firstly my apologies for missing that, your post came through with many others.

I have just ended a long conversation with eBay and we found that some replies in the UK board have the Reply button and some do not. The eBay agent found the same issue with the same post that started this.

I was told that means the poster has turned off replies. That seems odd for an unanswered question so I have put that down to them finding the answer somewhere and not needing a reply.

I don't recall being told I can answer posts but it seems I can.

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The eBay agent was not correct. Posters do not have the ability to turn off replies.. I already told you the correct answer. If you don't want to believe it, then nobody can help you.

These boards are not run by eBay, they are contracted out to a company called Khoros. eBay CS agents don't work for either company, they are also contracted out, but they have no information or access to anything about the community boards.

[penguins_dont_fly]

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@petergrainge_uk wrote:

OK but if it is correct that only invited people can reply in the UK board, how is it I can reply to some of the posts?

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@petergrainge_uk 

That particular board "Member to Member Support" is locked to invited responders.

Not the whole Community.

You can respond to any public board like "Selling" or "Buying" or "Shipping", etc.

Just not that particular board.

[lacemaker3]

@petergrainge_uk,

You started these threads on that same board on the eBay UK Community several months ago. You should be able to reply to these because you started them. But you are not very experienced poster on that board, so you would not be invited to post replies there.

https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/7674683

Clarifying sending via eBay Delivery

by petergrainge_uk 16-05-2023 in Member To Member Support • See Most Recent by purveyor_of_tat 18-05-2023

16-05-2023

I am about to create a listing for a fountain pen that could be bought by someone anywhere in the world. I can put a price in for UK delivery but for anywhere else using Royal Mail or anyone else, I wouldn't know the price until I know the destinatio...

Clarifying minimum price

by petergrainge_uk 14-05-2023 in Member To Member Support • See Most Recent by red_magpie 16-05-2023

14-05-2023

I want to advertise a fountain pen but I also want to set a minimum price if I can. I can't find any documentation but I believe it may be that the only way to do that is to set a Buy Now price. I believe that may entail a higher commission deduction...

Finding price similar items sold for

by petergrainge_uk 13-05-2023 in Member To Member Support • See Most Recent by petergrainge_uk 13-05-2023

13-05-2023

Is there a way that I can find the price items similar to what I want to sell actually sold for please?

[petergrainge_uk]

Firstly I am not disbelieving anyone, simply trying to understand why I appeared to be seeing otherwise.

My understanding, which I now think was incorrect, was that Member to Member was all embracing so all posts should be the same, you can or cannot reply. I was seeing otherwise.

From what I can see now, if I search I see many replies on say Royal Mail. If I click any one of them, if the link contains Member to Member, I cannot reply. If however it contains say Post or anything other than Member to Member I am likely to be able to reply.

This post is in Postage and I can reply

https://community.ebay.co.uk/t5/Postage/Royal-Mail-Collection-broken/m-p/7505382

Am I about right now?

[sin-n-dex]

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@petergrainge_uk wrote:

I was on the UK site when I moved to the Community. The question was UK specific and is in the UK board.

I'm not sure how I got the dot com Community for this post. 

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Member to member boards are "pre approved" responders.

If you're not approved to answer on those boards you won't be able to.

You seem to be able to answer us just fine here.

C.

[penguins_dont_fly]

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@petergrainge_uk wrote:

Firstly I am not disbelieving anyone, simply trying to understand why I appeared to be seeing otherwise.

My understanding, which I now think was incorrect, was that Member to Member was all embracing so all posts should be the same, you can or cannot reply. I was seeing otherwise.

From what I can see now, if I search I see many replies on say Royal Mail. If I click any one of them, if the link contains Member to Member, I cannot reply. If however it contains say Post or anything other than Member to Member I am likely to be able to reply.

This post is in Postage and I can reply

https://community.ebay.co.uk/t5/Postage/Royal-Mail-Collection-broken/m-p/7505382

Am I about right now?

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@petergrainge_uk 

What you don't seem to be understanding is that "community.ebay.co.uk" is the Community.

There are several Discussion Boards in the Community.  Most of them are public.

Go to https://community.ebay.co.uk

Not through any links.

There will be a menu of all the Boards that you can post and reply to.

You would not even be able to get to the Member-to-Member from the main Community menu because you are not authorized.  Only authorized volunteers are able to get there from the main menu.

The only way to post a question to Member-to-Member is through the Help menu and "Ask the Community" link.

I hope this clears up any questions about M2M (or Ask a Mentor)

[pjcdn2005]

The only way to post a question to Member-to-Member is through the Help menu and "Ask the Community" link.

It might have been like that at one time but there is a member to member support link on the UK main community page under 'help from community.'   On the US board the link is under Community info "Ask a member'.

[penguins_dont_fly]

@pjcdn2005 

I stand corrected 🙂

[petergrainge_uk]

First of all, thank you for all replies.

Filtering through, the issue seems to be that in the UK, Member to Member really means Member to Selected Member.

Anyone can ask a question there but only the original poster and selected members can reply.

I don't follow eBay's thinking as in this instance someone has posted a question that I could have answered within minutes but a day later they are still without an answer.

@lacemaker3 Do you think it is worth me pointing out this scenario on the UK board or do you think I would be wasting my time.

Again, thanks everyone and apologies for posting on the wrong board in the first place.

[lacemaker3]

I think you would be wasting your time. That is exactly how that particular board was designed to work, years ago. It was intentional. There's a board like that on the eBay US community as well, and sometimes questions don't get answers there either.

[fern*wood]

I'm not lacemaker3, but since that question was asked around 9 months ago, I doubt the poster is too concerned now about getting an answer or they got one elsewhere.  There are usually plenty of questions around on the boards that anyone can post to, but I would avoid reviving old ones because at least over here they will get locked due to age.   If it still troubles you that you were not permitted to respond, maybe you can see what it takes to qualify as a mentor.  

[petergrainge_uk]

I missed the date!  I agree there is no point in resurrecting that one now. It's not so much that I cannot respond as the system stops many people responding. Adding just me won't change that. 

[pjcdn2005]

I thought at first too that it was an old post too but then realized that the date is just in a different order in the two countries. On the US board the date is written as 11 2 2023 and in the UK board it is written as 2 11 2023.

[petergrainge_uk]

Thanks for confirming it's not an old post. I work with a lot of US folks and keep trying to persuade them ddmmyy is a logical progression of the units. 🙂

[wastingtime101]

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@petergrainge_uk wrote:

Thanks for confirming it's not an old post. I work with a lot of US folks and keep trying to persuade them ddmmyy is a logical progression of the units. 🙂

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ddmmyy and mmddyy are both wrong. 😂

I prefer yyyy-mm-dd because it sorts my files in chronological order. 😁