July 15th P&A remorse Return Policy... Starting another thread with clear & focused replies w/o Bull

[out2seafishing]

Ok, So here we are. Another eBay policy regarding returns. 

I have been a Buyer and Seller for many years and have seen a positive change and decline in Seller protection, but It always seem to decline and put pressure on legitimate Honest Sellers.

It seems eBay is targeting business retailers with new and new (other) items listed and is also requiring a forced return policy for these sellers because the individual purchasing the item realizes what they bought was wrong. I get that, but sellers pay fees after auction end on Price sold, shipping chg and tax, not to mention a final value fee and the work to package and ship the item. Do sellers get back a percentage of those fee's? 

I don't have a Business, but I do sell from time to time New or New (other) items.

I primarily list all items I sell in an action format with an occasional Buy it Now option. My descriptions are always clear with great images.

Most people have never been to a live auction as I have many times. You see the item, make a decision and the place a bid. Done deal. Ebay needs an educated Buyer community not people that are unsure of the item they are purchasing.

Most sellers don't have the Billions of Dollars in Capital as big box stores that can absorb the work for returns for an item because the buyer is negligent in their decision.  

Also understand that eBay is a publicly traded company with a board that requires the company to meet expectations with their earnings reports every quarter (4 times a year). Good earnings bring the stock price up in most cases but, future guidance provided by Ebay also need to be aligned with expectations in earnings.

It seems the pressure is coming from the Top. They see the numbers for vintage auto parts and accessories. I bet the sales figures surpass all other categories and is why they focused on P&A.

Glad I sold the stuff I did not want this year. Not much left from my estate.

2025 you can sell up to $2500.00 without receiving a 1099.

Next year, 2026 it go's down to $600.00    

[out2seafishing]

I primarily list all items I sell in an action format with an occasional Buy it Now option.

The word Action is Auction for all people that are not with the actual debate and conversation and figure out what the typo means. This a no Bull thread.

[bonjourami]

I get the 'no bull', but if a buyer bought the wrong item, and wants to return, thats a remorse return, and the buyer would be responsible for the return shipping. A seller does get his fvf credited back,and the sales tax is returned by Ebay.You dont get back the work to package and ship the item, since you are self employed.

[kensgiftshop]

Buyers already know all they have to do is file an INAD to get a free return and refund.

At least this way, Ebay will cover half of the return shipping.

[out2seafishing]

Understood. I was trying to make a point with time spent on listing and answering emails in a timely fashion as well as time for remorse purchases in regards to returns. Perhaps I failed miserably. 

I'll continue to list items as Auctions from this point on and let the buyer decide on their purchase as if the item is new or new (other).

50% on a shipping label is not what I'm about.

Look, decide and purchase on an Auction is fine with me. The board may decide to mandate returns on used items also in the future but, who knows. 

Thanks for your response.

[stainlessenginecovers]

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@out2seafishing wrote:

Ok, So here we are. Another eBay policy regarding returns. 

I have been a Buyer and Seller for many years and have seen a positive change and decline in Seller protection, but It always seem to decline and put pressure on legitimate Honest Sellers.

It seems eBay is targeting business retailers with new and new (other) items listed and is also requiring a forced return policy for these sellers because the individual purchasing the item realizes what they bought was wrong. I get that, but sellers pay fees after auction end on Price sold, shipping chg and tax, not to mention a final value fee and the work to package and ship the item. Do sellers get back a percentage of those fee's? 

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Seller have ALWAYS got those 'fees' back when you refund the buyer

[stainlessenginecovers]

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@kensgiftshop wrote:

Buyers already know all they have to do is file an INAD to get a free return and refund.

At least this way, Ebay will cover half of the return shipping.

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Although sellers does NOT get 50% of the shipping back if buyer files a INAD

[qualityrandomitems]

Just ANOTHER seller cost forced on by eBay.  Nothing is free and simply will increase prices overall. 

[powell-collectibles]

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@qualityrandomitems wrote:

Just ANOTHER seller cost forced on by eBay.  Nothing is free and simply will increase prices overall. 

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Will it? Average cost associated with a sale might go up – might. A lot of factors will go into that. How much might they go up? I would challenge you to do your own calculations. You might be surprised at what you find. You can’t calculate increase in cost as if everyone is going to return every item.

what is clear is that eBay thinks that this action will increase sales – significantly. I suppose that time will tell if that sales lift will outweigh the small percentage increase in per sale costs.

unfortunately, too many sellers are operating out of a place of severe pessimism and fear. It would really help a lot of folks to just run the numbers, and play out a few scenarios. This free returns program might be a great thing for sellers.

[qualityrandomitems]

it's all part of overhead cost of doing business on eBay... ANY cost pushed onto sellers ultimately will end up on the buyers.  It's how (smart) business works. There's no such thing as free shipping... it's built into the selling price on those "free" shipping items. 

[qualityrandomitems]

Maybe we just give out free product too and pay ebay the fees based on intrinsic value of the free item... eBay would LOVE to be able to do that for sure. 

[buyselljack2016]

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@bonjourami wrote:

I get the 'no bull', but if a buyer bought the wrong item, and wants to return, thats a remorse return, and the buyer would be responsible for the return shipping. A seller does get his fvf credited back,and the sales tax is returned by Ebay.You dont get back the work to package and ship the item, since you are self employed.

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New policy is "30 day or more FREE return" must be offered by the seller. Buyer pays "zero" for any return, for any reason.

[powell-collectibles]

Yes, I understand the costs might increase. And, yes, some sellers would put that cost increase into their price.

but what if a seller has 50% margins. What if his sales increase by 15% under this new program. What if his returns cost him, on average, one percent of revenue. What if, under this program his return expense now averages 2% of his sales. Sure, you’d get a lot of people on here crying that the sky is falling.   How can eBay do this to their cost structure? How outrageous!

Sadly, That seller doesn’t do the math or doesn’t understand that he’s better off under the program, even with the increased selling costs.  Heck, you can run a lot of scenarios where a sellers return costs will decrease. If that seller gets enough false reports of item not as described in order to get a free return,, and under the new program, buyers don’t need to lie, and eBay picks up half of the return cost, that seller is in much better shape.

[bonjourami]

"New policy is "30 day or more FREE return" must be offered by the seller. Buyer pays "zero" for any return, for any reason."

Actually I was just speaking to the op who has thirty day return, buyer pays return shipping. And even has in the shipping details that if the buyer uses an Ebay return label, the cost will be deducted from his refund. Not sure if thats enforceable or not.

[out2seafishing]

I can't stop laughing! Thumbs up, too funny.