eBay

cheh-4 · ‎09-09-2024

since getting a negative feedback have your sales went down? Since receiving a negative feedback I have not been able to send offer, gotten any sales and my total clicks/views have gone down

mam98031 · ‎09-09-2024

@cheh-4 wrote:
I will most definitely be fixing that. Hopefully I’ll get to it tonight

Just to give you some information on this so you can select what is best for you.

The return policies options are as follows.

No Returns
30 day returns w/ buyer pays shipping
60 day returns w/ buyer pays shipping
30 day returns w/ seller pays shipping, AKA Free Returns
60 day returns w/ seller pays shipping. AKA Free Returns
14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request. Or if they want to, they can accept the return and have the buyer pay the return shipping. If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.

On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

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mam98031 · ‎09-09-2024

@cheh-4

This sounds like get normal stuff all sellers have to deal with from time to time.

The buyer asked for a refund, did they also open a Request for Return due to damage or not as described? This is VERY important. If you aren't sure, look. You would have gotten an email from Ebay notifying you that the buyer opened a Request for REturn. This is really important. If they did file a claim, you need to get it approved and issue the return label before the item runs out.

If the buyer has NOT opened a Request for Return, then you need to respond with a simply email.

I am sorry you are experiencing problems with your purchase. Please open a Request for Return, I will approve it and issue you a return shipping label. I will refund you upon receipt of the item back. Please let me know if I can be of any further assistance.

If they write back just trying to get a partial refund out of you or a refund without returning it. Copy and paste the above email to them and send it again. Rinse and repeat as necessary.

If they are just trying to get some money out of you, they won't want to return the item.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

kensgiftshop · ‎09-09-2024

Just because it worked before you shipped it, doesn't mean it worked when they received it.

Have they filed an INAD or just contacted you about it?

Have a great day.

iamalwaysright · ‎09-09-2024

How do you know how many cases a buyer currently has open?

How can your views decrease by more than 100%? That would be negative views.

I see that your last sold item was 2 days ago. And I've noticed you've experienced similar durations without a sale, sometimes longer. I don't think your negative is making as big of an impact on your sales as you think. It's likely coincidental. There's really nothing you can really do in regards to that feedback. You don't have feedback protection because you didn't accept returns on this . The only longshot you can try and take care of your buyer as much as you can to the point that he will agree to revise or remove that feedback. The buyer has the power here.

Your proof of it working when you tested it is useless here as it can easily be faked. Did the buyer want a refund, or did he want to return the item for a refund? Those are totally different things. It's possible the buyer saw your "no returns accepted" policy and thought he had no choice but to open it up and try to fix it himself. But when he couldn't, his last resort was to contact you about it. This is another reason why a no return policy can backfire on a seller. He could have just filed a return had he thought you offered them and you'd receive the item back unopened, but I don't know if you'd be satisfied with that outcome too. Good luck to you.

cheh-4 · ‎09-09-2024

They contacted me and opened a claim. It was working. Unless it got ruined in transit, but what are the odds? Let’s be real.
what would be the point as a new seller who is trying to make a living lie and send out a broken item?

reallynicestamps · ‎09-09-2024

You don't have feedback protection because you didn't accept returns on this .

No Returns does not mean No Refunds.

But even with a No Returns policy the seller is allowed to demand the return of the purchase before refunding.

The seller will usually be required to pay for return shipping.

You cannot have a No Refunds policy.

If you think the buyer is lying, send the RSL and refund when the item is back in your hands.

Only at that point will you know if the Not As Described claim is true or false.

As @kensgiftshop says Just because it worked before you shipped it, doesn't mean it worked when they received it.

If it works, relist and resell.

If it doesn't work, the buyer was right.

Not every sale will go perfectly.

what would be the point as a new seller who is trying to make a living lie and send out a broken item?

Oh, my sweet summer child.

And drop the No Returns policy, it does not do what you think it will.

iamalwaysright · ‎09-09-2024

@reallynicestamps wrote:

what would be the point as a new seller who is trying to make a living lie and send out a broken item?
Oh, my sweet summer child.

😁I was thinking the exact same thing. To quote the OP, "Let's be real." I'm speaking generally and answering the question, but not accusing the OP of this.

cheh-4 · ‎09-09-2024

I asked the representative because the buyers feedback seemed shady. He had all positive reviews from the same vendor. So I asked her to look into the buyer. 3 out of 6 open claims seems like the issue is the buyer not the seller. And she said also mentioned he had a history of claims.

My views have and orders have went down drastically since all of this. I have not been able to send offers since either. No orders in days.

I spoke with a representative and she advised me to send a return label and accept a return, which I did. The buyer just has not shipped it back yet. She said they will most likely remove the feedback, which they have not yet done.

like I mentioned before, if the machine didn’t work, as he claims, just send it back. He jumped to leave a negative feedback and not give me chance. And it’s been a week and he has not responded to me since or sent back the item.

I am a new seller and didn’t really know about the return policy. All my new listing I accept returns.

tobaccocardyahoo · ‎09-09-2024

A 1984 typewriter in New (Open Box) condition seems like it could be shady.

Maybe it is not but 40 year old New items are as likely to be as suspicious as this buyer.

If I am correct, this typewriter runs on both battery and AC. Did you test both?

cheh-4 · ‎09-09-2024

It was refurbished and i disclosed that.
I tested it via cord and it works and types. I tested it because it’s been In storage for a while and I wanted to make sure it worked before I sold it to anyone. It worked no issues, and I even typed out my name using it and I have time stamped photos. He claims “ it does not type”. And instead of asking me of how it works, he jumped to leave me a negative review within hours of receiving the item

iamalwaysright · ‎09-09-2024

@cheh-4 wrote:

She said they will most likely remove the feedback, which they have not yet done.
"They will most likely remove the feedback" They as in who? Ebay or the buyer? I hate to burst your bubble but I don't want to get your hopes up and mislead you. Under policy, ebay will only remove that feedback for you once the buyer returns the item and you issue the refund AND you offered free returns. This is what I meant by you not having "feedback protection" earlier because you didn't offer free returns.
If "she said they (buyer) will most likely remove the feedback", don't get your hopes up there neither. The buyer would have to click into the feedback revision request you send to them, accept it, and retype their new feedback to you. If it's already this tough to get your buyer to reply to you, it's unlikely the buyer would inconvenience themselves anymore after receiving the feedback. But there is a slim chance I'm wrong here as anything can happen. That's why I said if you want to go this route, make sure you basically kiss the buyer's ___.

like I mentioned before, if the machine didn’t work, as he claims, just send it back. He jumped to leave a negative feedback and not give me chance.
That's because your listing advertises "No Returns Accepted". You already told the buyer you don't accept sending the item back to you when the buyer bought the item. As others have said, you might want to rethink this policy moving forward.

I am a new seller and didn’t really know about the return policy. All my new listing I accept returns.
Smart choice, yes we all had to learn this the hard way when we started to sell. But tbh don't expect accepting returns won't give you headaches as well. It definitely will, not it's the lesser of the evils. But just FYI accepting returns is also different from offering free returns. Free returns is the one that gives you the feedback protection. Good luck.

12345jamesstamps · ‎09-09-2024

'has 3 of 6 cases open'...so wouldn't that signal to not mail it out?

And buyer can do a credit card dispute instead of returning item.

Typewriter just probably needed a new ink ribbon...not your fault.

And we as sellers cannot leave a negative feedback to a buyer in the positive feedback...that's a no-no.

And it just makes the buyer more mad...and might do a credit card dispute instead of returning item.

pickapaper · ‎09-09-2024

@cheh-4

It was refurbished and i disclosed that.

Well, actually you said it was "New in box, possibly refurbished". If you claimed it was new, it should have worked like a new one.

I even typed out my name using it

The examples in your listing of your name typed out looks like the letters are stacked over one another and the "A" didn't fully print, which to me looks like it wasn't typing correctly when you had it.

And instead of asking me of how it works

Sometimes buyers don't ask questions if they get something that doesn't work. They just leave negatives.

kensgiftshop · ‎09-09-2024

@cheh-4 wrote:
They contacted me and opened a claim. It was working. Unless it got ruined in transit, but what are the odds? Let’s be real.
what would be the point as a new seller who is trying to make a living lie and send out a broken item?

Have you seen how packages are handled?

It wouldn't take much to jam something up on the inside.

I sold a new rechargeable razor and the buyer said it wasn't working right.

When I got it back, they were right, it wasn't working right.

Where you adjust the length,I guess got bumped and put it in a bind causing it not to work right.

It does happen and lucky it was an easy fix.

Have a great day.

reallynicestamps · ‎09-09-2024

spoke...she advised me ...She said ...

Like on the phone? You phoned?

You spoke with the employee of a sub-contracted call centre.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service.

Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

 https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.  

The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

And eBay can be held to those words.