late arrival

[hard_digital]

A buyer bought some shoes from, i sent it off but shipping was taking very long and the tracking wasnt showing any activity. so i refunded the buyer.  i just checked the tracking and it says its been delivered. 

[vintage-camerastuff · Accepted solution]

Sounds like you were to quick to refund.   Did the customer open an Item Not Received case?   Did the customer even inquire about the late delivery?    Or did you just take it upon yourself to refund?   Looks like you are a new seller and you have Oh so much to learn.   

[inhawaii]

Nothing you can do except HOPE that your buyer is honest and will make good on this.

[toysaver]

There is no way to receive another payment for this transaction.  It's a done deal. 

It's possible the buyer will send payment through USPS to the return address, possible but doubtful.

[mam98031]

If your buyer did not contact you with an issue, don't create an issue, which is what you did.  If a buyer has a question about where their package is, then you need to work on that and help your buyer.  But you created an issue that did not need to be an issue.

For the future, if this happens again, here is what you should do.

If the buyer filed an INR, enter your tracking number into the INR.  If they didn't open an INR and you are just trying to find out where the package is, you can do the following.

Go to USPS website and review the detail tracking info.

On this tracking screen there is a place to file for email updates as there is movement on the tracking. Sign up for that so you get informed right away when something gets entered to the tracking.

Go and file for a TRACE, I don't recommend filing for Missing Mail just yet. The two are completely different actions. The Trace usually gets the job done quicker.
https://usps.my.site.com/emailus/s/package-inquiry

Contact your buyer. Keep all contact inside the INR filed so everything is recorded on the claim. Let your buyer know you are working with USPS to get their package delivered. Apologize for the delay. And let them know you filed a trace which takes between 48-72 hours for USPS to respond. As you get any information you will update the buyer right away. Assure your buyer that you are working this problem and will continue to do so until a proper resolution.

If there is movement on the tracking within the last 7 days, Ebay will keep the INR open. Do not voluntarily issue the refund yet. It is highly likely the package is going to get delivered, it is just late. Annoying for the buyer for sure. Just stay in touch with them and assure them you are working on a resolution.