ebay restrict my account "Restore your selling privileges: Action required"

[galilee-store]

Hello,

I got this email says ebay restrict my account, Please Does anybody knows what i should do ?

I invested a lot of time and money on my store, Any tips to get my account back ?

ebay mail :

We restricted your account because we noticed activity that we believe is a risk to our community. 

This restriction means the following: 
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time. 
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below. 
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

To help us remove the restriction on your account, you’ll need to upload documentation showing that you purchased the item(s) recently listed on eBay. This can include a manufacturer's invoice or a receipt. You can upload your documents at the following link:
https://ocswf.ebay.com/mudcwf?deptName=USRiskManagement

Make sure your documents are current, valid, and legible. Your name and username should appear on each document. Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review. 

The safety of our community is a top priority for us. We appreciate your understanding in this matter.

[galilee-store]

Why you assume I'm trying to outsmart eBay, Drop shipping is allowed on eBay and this what ebay policy says: 

Drop shipping, where you fulfill orders directly from a wholesale supplier, is allowed on eBay. Remember that if you use drop shipping, you’re still responsible for the safe delivery of the item within the time frame stated in your listing and for the buyer’s overall satisfaction with their purchase.

However, listing an item on eBay and then purchasing the item from another retailer or marketplace that ships directly to your customer is not allowed on eBay.

You like to assume I'm not an honest man and throw at me everything you got, Well if i continue selling i will improve and respect ebay platform, I saw a lot of people online doing dropshipping from amazon i done it in only few sales. My orders 921 in less than a year dropshipping from amazon maybe less than 15 orders. I understand now why i cant use all dropshipping methods because if someone ordered and then the product was out of stock on amazon then i will have to cancel the orders and that will hurt buyer experiences. If i already bought the products and they are mine ready to ship to my customers is a different case, It is a very safe way. Think about it why does it matter to ebay where i store my items they are already mine and I'm selling them, all the orders got delivered and not trying to cheat anyone. 

another important point is also to do dropshipping from amazon you have to sell more expensive than amazon and hard to sell also customers will pay more but alibaba you can talk to the manufacture or dealer and have a price on a big amount to sell and for a reasonable price.

I really learn that myself and it wasn't obvious to me at first, I thought from amazon faster shipping but item will be expansive so i can't list more... and if i had knew before it was against policy and so important like that i would never sell something from amazon. some things i learned in the last 24 hours and didn't know before Hope i will settle this issue soon and i will only learn and improve.

[lacemaker3]

I am not making assumptions.

"When someone shows you who they are, believe them the first time."

- Maya Angelou

[galilee-store]

I have never done anything to you to show you

[kensgiftshop]

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@galilee-store wrote:

Well i don't know why still talking about this feedback that not relevant to the title, many bought and didn't have an issue because in the listing you can choose cheaper option and not just 56 batteries but yes i saw it may confuse some people but my product is out of stock and may remove the listing so there is no point to edit and fix the listing now.

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You may remove the listing?

If it's out of stock what are you going to do if someone buys it?

[lacemaker3]

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@galilee-store wrote:

I have never done anything to you to show you

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You have shown us in the 13 posts you have made so far in this community.

[galilee-store]

 I Want to learn and improve. 

[kensgiftshop]

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@galilee-store wrote:

 I Want to learn and improve. 

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You keep saying that, but you haven't done anything yet.

You still have the listings up for the items you're dropshipping from Amazon, which is a policy violation.

You're selling counterfeit stuff from China which is a policy violation.

[galilee-store]

I cant remove the listing because the account is restricted now, I really can't understand the system because if i cant handle the shipment now i can't do anything, I can't edit or remove the listing now and may have an order as my account still restricted. most of my listing got removed only some still active and i cant do anything to change it, i had an order today even im restricted now and i handle it like normal but i cant edit/remove any listing or add any.

Don't know why your interested on this listing, But the 56 pack is out of stock and it will be written in red for you and you can't buy this item or add it to your cart. I tried to remove the listing because I'm not interested to sell this product but i can't i had to wait for the restriction to end and for ebay to respond to me, I have sent them the bills like they asked and I'm waiting.

[galilee-store]

I done only few from amazon and didn't know it was against ebay policy, believe me also some sales cost me a lot and i lost profit just to sent the customer what he ordered and didn't profit from this at all. Now i know and i will never do it and if i knew before i would never had done this.

I'm still having the listing because now i can't remove or edit my listing until ebay remove the restricting and respond to me. I am waiting for there respond.

If you cant help with the question lets not talk about irrelevant things. 

[janet9988]

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@galilee-store wrote:

I done only few from amazon and didn't know it was against ebay policy, believe me also some sales cost me a lot and i lost profit just to sent the customer what he ordered and didn't profit from this at all. Now i know and i will never do it and if i knew before i would never had done this.

I'm still having the listing because now i can't remove or edit my listing until ebay remove the restricting and respond to me. I am waiting for there respond.

If you cant help with the question lets not talk about irrelevant things. 

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You asked if we had any tips........ so your question is irrelevant until your suspension is lifted as you were already given specific directions by ebay.

So all you need to to is keep reading the email ebay sent and follow the directions.

[ckimodog]

@galilee-store 

Wrote:

I done only few from amazon and didn't know it was against eBay policy

It only takes a few to be suspended.  eBay expects you to be professional as a seller and to research info & follow (and know) the rules concerning your selling behavior BEFORE you start to list.  Very important. 

Coming back to this forum only to be argumentative with people who have years of selling experience, (who have NOT been suspended) & insight isn't helping your situation.  You violated the rules, clear and simple and eBay has decided you are a risk and chooses not to allow you to sell anymore.  Sorry.

Best of luck to you!

[lacemaker3]

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@lacemaker3 wrote:

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@galilee-store wrote:

In this situation i had 3 items in this listing and this buyer choose the cheapest that contain only 24 batteries and didn't pay for the 56 pack that was the most expansive, if he payed for the 56 i would sent him the right item. 

But i understand what you saw dropshipping we need to be very careful not to upset buyers. 

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@galilee-store 

That is not what the title of that listing says. I looked at the listing, and it does have 3 variations, but that is not what the title says. Your title is misleading, and since you have not fixed it since you got negative feedback about it in the last 6 months, it appears that you are deliberately being misleading. eBay doesn't want that. If your customer misunderstood the listing, that is your problem. You should have made it clear.

Dropshipping is allowed, when it is done properly. "Dropshipping" from another retail website, like Amazon or Alibaba, is never allowed. eBay has asked you for receipts, but if you submit receipts from a retail website, they will only prove that you are dropshipping against eBay policy.

...

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This listing has now been removed by eBay. Double-checking in a cached page, the title, item specifics and description all said 56 batteries total, with no mention of any other variations available.

I don't see any active listings anymore, so I guess the other listings were ended by eBay.

What a shame to see this happening, and the seller won't accept what the problem is, let alone any help.

[kensgiftshop]

Looks like they got the answer they were waiting for.

[stamplock]

I'm a stamp seller on ebay for 20 years.
I received the same notification from ebay and my selling privileges are temporarily restricted.
Most of the stamps sell are come from my collection, no any documents or invoice to be used.
I don't know how to cancel this restriction.
Hope I get any tips to cancel this restriction. 

[kensgiftshop]

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@stamplock wrote:

I'm a stamp seller on ebay for 20 years.
I received the same notification from ebay and my selling privileges are temporarily restricted.
Most of the stamps sell are come from my collection, no any documents or invoice to be used.
I don't know how to cancel this restriction.
Hope I get any tips to cancel this restriction. 

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You can't cancel it.

You need to provide the information Ebay is asking for.