eBay

galilee-store · ‎07-03-2024

Hello,

I got this email says ebay restrict my account, Please Does anybody knows what i should do ?

I invested a lot of time and money on my store, Any tips to get my account back ?

ebay mail :

We restricted your account because we noticed activity that we believe is a risk to our community.

This restriction means the following:
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time.
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below.
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

To help us remove the restriction on your account, you’ll need to upload documentation showing that you purchased the item(s) recently listed on eBay. This can include a manufacturer's invoice or a receipt. You can upload your documents at the following link:
https://ocswf.ebay.com/mudcwf?deptName=USRiskManagement

Make sure your documents are current, valid, and legible. Your name and username should appear on each document. Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review.

The safety of our community is a top priority for us. We appreciate your understanding in this matter.

stamplock · ‎07-05-2024

In the eBay-email to me, Nothing are asking me to prove, Please see the eBay-email:

Dear stamplock,
We restricted your account because we noticed activity that we believe is a risk to our community.
Restriction reason: High risk selling. This restriction means the following: - Your selling privileges are restricted. You won?t be able to create new listings or revise any listings that are live on our site. - Your payouts have been placed on hold.
The safety of our community is a top priority for us. We appreciate your understanding in this matter.
Regards,
eBay

So What I need to do?

ckimodog · ‎07-05-2024

@stamplock

Given the complaints from your customers and your less than positive feedback, I don't think there isn't much you can do. Your buyers are complaining of non receipt which can be the kiss of death on eBay. eBay wants happy customers. Apparently many of yours were not. Sorry.

Best of luck in the future

stamplock · ‎07-05-2024

The non-receipt item only happen 1-3 buyers per year during the Covid-time. I don't think this the reason.
My Seller level is evaluated as Top-Rated to-day.
Now, I want to know What is "High risk selling"? (ebay said this is the reason).

ckimodog · ‎07-05-2024

@stamplock

You should really open your own thread instead of piggy backing on this one. 1-3 buyers not receiving their items is considered very bad and from what I see you have 12 bad comments in the last year alone. That was way past the covid pandemic, which was in 2020. My only suggestion is to contact customer service per this link:

https://www.facebook.com/ebayForBusiness/

https://www.twitter.com/ebayforbusiness

These agents are US CS eBay employees and may better serve you and your situation. Many positive posts with their ability to be helpful. In the past they were helpful concerning my issue at hand. Contact them today and see what they can advise.

Good luck to you!